10/10 (非常に良い)
Stela
カップルで旅行
2025 年 6 月 7 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
What an amazing hotel, we had a great stay. The hotel is lovely although we thought the rooms need refreshing they are kept nice and clean. The hotel grounds are absolutely stunning. The gardens are gorgeous and very well maintained. A few swimming pools all nice and clean.
We had a small issue with the room and Prakash from reception, in a great professional manner, did everything he can and more to ensure resolving that issue for us. Thank you Prakash 🙏
His colleague Dally was also very nice and helpful. Thank you Dally 🙏
In general, all the staff were so friendly and helpful, which really made this hotel stand out compared to many other 5 star hotels around the world we have stayed at.
Mohamed Ali by the pool was giving all guest including us a true 5 star service every single day! Very professional, extremely attentive and helpful! Thank you Mohamed Ali🙏
Another great member of the staff was Basil at the buffet restaurant. He was there as soon as we sat down making sure we have everything we need. All the waiters there were really nice and good but Basil stood out with going an extra mile to provide excellent service. Thank you Basil 🙏
I am not one to write reviews, in fact I never do, but this time I feel that the staff and especially the above mentioned members of the staff really contributed to our fantastic experience at this fabulous hotel that I could just not go without sharing this and recognise the amazing service we received from the staff.
Stela
2025 年 5 月に 9 泊滞在