The staff needs some work. My husband and I who are Marriott Bonvoy members were denied breakfast rudely by a female front desk employee. The first room that we were given had no working AC in the room and fridge was warm. I am so disappointed and dissatisfied!
Tabitha
2024 年 5 月に 1 泊滞在
10/10 (非常に良い)
Robert、Rosedale
カップルで旅行
2024 年 5 月 13 日
良かった点 : 清潔度、設備とサービス
My wife and I had an amazing time at the hotel,the property is beautiful and the staff is amazing as well.Will definitely revisit.
Robert
2024 年 5 月に 3 泊滞在
8/10 (良い)
Terisa、Miramar Beach
家族旅行
2024 年 5 月 6 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Would stay here again. The convenience of a variety of restaurants and shopping in just walking distance.
There were two things I had an issue with is first there was not enough towels and bath cloths provided in the room. Even with housekeeping freshened our room there were only3 bath towels 2 hand towels and no bath cloths. We had 4 people staying in a two queen room. Second, when we got to the hotel at 5p there was not a room available for us. Luckily we were just walking distance to Bar Taco to have drinks and dine to pass the time. But other than that the front desk was very helpful and the valets were quick to bring our car around. Definitely would stay here again.
Terisa
2024 年 5 月に 3 泊滞在
10/10 (非常に良い)
Maher
2024 年 4 月 28 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great hotel close to shopping and dinning areas!
Maher
2024 年 4 月に 3 泊滞在
10/10 (非常に良い)
Himiar
2024 年 4 月 20 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
👍
Himiar
2024 年 4 月に 1 泊滞在
8/10 (良い)
Sarah
カップルで旅行
2024 年 4 月 19 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
We absolutely love staying at The Renaissance Hotel most of the time. It’s a close walk to shopping and food. Staff are always excellent!
We spent one night for our anniversary the first weekend in March, it was not as special as previous stays. The staff were excellent as normal.
My complaint was it was hot in the room and even when someone came to look at our thermostat it stayed hot all night. We even purchased fans from Target. The worst part was their main water line busted in the middle of the night and we had no hot water to shower or freshen up before checkout. They did discount the stay but overall our stay was a 4 out of 10, normally it’s a 10 out of 10. Total disappointment from our normal stays.