2/10 (非常に不満)
TIMOTHY
家族旅行
2024 年 8 月 18 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Disappointing - Lack of Privacy and Cleanliness
We had high hopes for this Riad, but our experience was far from pleasant. Before we even arrived, we received an email demanding full payment despite having already paid through our Hotels.com account. Instead, they insisted we pay 80 dirham for taxes, even though our booking stated it should have been 61.22 dirham.
Upon arrival, things seemed fine at first, but it quickly went downhill. Our room lacked privacy as it was located in the main area of the hotel. To make matters worse, we found ants in the first bed, forcing us to sleep in the upstairs bed. Unfortunately, this area also lacked privacy because the window had no cover and overlooked the main area.
The worst part was the smell. The upstairs bed was above a bathroom, and the stench was unbearable. We ended up having to sleep with the ants because it was the lesser of two evils. To top it off, there was no hot or warm water for the shower, so we had to take cold showers.
After a night of disturbed sleep, we finally left our room around 10:30 am, only to find out that breakfast, which we were never informed had a cutoff time, had ended at 10 am. This was surprising, as breakfast in Morocco is typically served later.
Overall, I would not recommend staying at this Riad if you value privacy, cleanliness, and a comfortable stay.
TIMOTHY
2024 年 8 月に 1 泊滞在