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Hotel Mamá Carlota

3.5 star property
Hotel with free parking, 5-minute walk to Zenea Garden

Choose dates to view prices

In the heart of a vibrant neighborhood, Hotel Mamá Carlota offers a tranquil retreat with spa services and soothing massages. Relax on the terrace, explore the library, or take advantage of concierge services - previous guests rave about the helpful staff.
VIP Access

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Housekeeping
  • 24/7 front desk
  • Free WiFi
The current price is ￥8,346
￥9,973 total
includes taxes & fees
Jan 4 - Jan 5, 2026

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Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Signature Double Room, 1 Queen Bed, Non Smoking

Signature Double Room, 1 Queen Bed, Non Smoking | Blackout drapes, soundproofing, iron/ironing board

Signature Double Room, 1 Queen Bed, Non Smoking

9.6 out of 10
Exceptional
(17 reviews)

Highlights

Balcony or patio
Soundproofed
Free cribs/infant beds
Smart TV
Blackout drapes/curtains
Ceiling fan
Rainfall showerhead
Eco-friendly toiletries
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Signature Quadruple Room, 2 Queen Beds, Non Smoking

Signature Quadruple Room, 2 Queen Beds, Non Smoking | Blackout drapes, soundproofing, iron/ironing board

Signature Quadruple Room, 2 Queen Beds, Non Smoking

9.0 out of 10
Wonderful
(8 reviews)

Highlights

Balcony or patio
Soundproofed
Free cribs/infant beds
Smart TV
Blackout drapes/curtains
Ceiling fan
Rainfall showerhead
Eco-friendly toiletries
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Double Room, 1 King Bed, Non Smoking

Blackout drapes, soundproofing, iron/ironing board

Signature Double Room, 1 King Bed, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Balcony or patio
Soundproofed
Free cribs/infant beds
Smart TV
Blackout drapes/curtains
Ceiling fan
Rainfall showerhead
Eco-friendly toiletries
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

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  • Spa
  • Parking included
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8.8 out of 10, Excellent, 210 reviews
The price is ￥12,981
￥15,512 total
includes taxes & fees
Jan 4 - Jan 5, 2026
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About the neighborhood

Map
76000, QUE, Querétaro, 24 Calle 15 de Mayo Centro

What's nearby

  • Theater of the Republic - 2 min walk - 0.2 km
  • Zenea Garden - 3 min walk - 0.3 km
  • Plaza de Armas - 7 min walk - 0.6 km
  • Alameda Hidalgo Park - 17 min walk - 1.5 km
  • Aqueduct of Santiago de Querétaro - 3 min drive - 1.9 km

Getting around

  • Queretaro Intl. Airport (QRO) - 39 min drive

Restaurants

  • ‪Kokorito - ‬1 min walk
  • ‪Maximiliano - ‬3 min walk
  • ‪Terraza La Grupa - ‬3 min walk
  • ‪Tacos el Feo - ‬2 min walk
  • ‪Bar de Cortés - ‬2 min walk

About this property

Hotel Mamá Carlota

Hotel near Alameda Hidalgo Park
Located close to Zenea Garden and San Francisco Temple, Hotel Mamá Carlota provides a terrace and a library. Treat yourself to a massage or other spa services. Stay connected with free in-room WiFi.
Additional perks include:
  • Free self parking
  • A 24-hour front desk, smoke-free premises, and tour/ticket assistance
  • Concierge services, luggage storage, and wedding services
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms at Hotel Mamá Carlota include amenities such as free WiFi, sound-insulated walls, and free bottled water.
Other conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Rainfall showers, eco-friendly toiletries, and hair dryers
  • 43-inch Smart TVs with Netflix, streaming services, and premium channels
  • Balconies or patios, free infant beds, and ceiling fans

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  • Spa
  • Free WiFi
  • Housekeeping
  • 24/7 front desk
9.0 out of 10, Wonderful, 13 reviews
The price is ￥8,875
￥10,606 total
includes taxes & fees
Jan 13 - Jan 14, 2026
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking from 6:00 AM to 11:30 PM
  • Free self parking on site

Things to do

  • Library

Family friendly

  • In-room crib
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Terrace

Spa

  • In-room massages

Accessibility

  • No elevator

More

  • Communal living room
  • Eco-friendly cleaning products used
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 43-inch smart TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • Free bottled water
  • Restaurant dining guides

More

  • Ceiling fan
  • Eco-friendly toiletries
  • Electrical adapters
  • Iron/ironing board on request
  • LED lighting
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: 6:00 PM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses solar energy, plus eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Mamá Carlota Santiago de Querétaro
Mamá Carlota Santiago de Querétaro
Hotel Mamá Carlota Queretaro
Mamá Carlota Queretaro
Hotel Hotel Mamá Carlota Queretaro
Queretaro Hotel Mamá Carlota Hotel
Hotel Hotel Mamá Carlota
Mamá Carlota
Hotel Mamá Carlota Hotel
Hotel Mamá Carlota Querétaro
Hotel Mamá Carlota Hotel Querétaro

Frequently asked questions

Is Hotel Mamá Carlota pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hotel Mamá Carlota?

As of Dec 13, 2025, prices found for a 1-night stay for 2 adults at Hotel Mamá Carlota on Jan 4, 2026 start from ￥8,346, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is free at this property; nearby parking is also free.

What time is check-in at Hotel Mamá Carlota?

Check-in start time: 1:00 PM; Check-in end time: 6:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Mamá Carlota?

Check-out is at 11:00 AM.

Where is Hotel Mamá Carlota located?

Located in Downtown Querétaro, this hotel is within a 10-minute walk of Zenea Garden and San Francisco Temple. Alameda Hidalgo Park and Santa Rosa de Viterbo Temple are also within 1 mi (2 km).

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Hotel Mamá Carlota Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 214 out of 354 reviews
Rating 8 - Good. 86 out of 354 reviews
Rating 6 - Okay. 32 out of 354 reviews
Rating 4 - Poor. 9 out of 354 reviews
Rating 2 - Terrible. 13 out of 354 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

MARIANA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good! The only thing there’s no breakfast.
Stayed 2 nights in Oct 2025

6/10 Okay

CHARLES

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a reasonable small hotel with limited facilities but very clean.
Stayed 4 nights in Jan 2025

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 3 nights in Sep 2024

8/10 Good

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple but cute...would stay again!
Stayed 1 night in Oct 2024

10/10 Excellent

Flavia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely little hotel right in downtown on a quiet street. Parking is a couple blocks away - I would call first so they tell you where it is, then they give you a ticket at the hotel so there’s no cost. There’s a fantastic Italian restaurant on site, it looks unassuming but the food was incredible.
Stayed 1 night in Jun 2025

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our night here!!
Stayed 1 night in May 2024

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Great place in downtown Queretaro
Stayed 5 nights in Nov 2024

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Apr 2024

8/10 Good

Maribel

Liked: Cleanliness, amenities, property conditions & facilities
Very close to Center of Querétaro
Stayed 2 nights in Mar 2025

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Incredible stay. Very secure and great location.
Stayed 3 nights in May 2024

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay. Gonzalo in particular was so helpful. I had an emergency and he helped us to find a doctor and got us sorted out. Truly wonderful hotel. Super clean, cute inside, and cute rooms. The Italian restaurant next door is super good as is the Cuban place up the street. We really enjoyed our stay and were treated like family.
Stayed 2 nights in Mar 2025

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Really lovely, small hotel walkable to mist everything you want to see nearby. Rooms are simple but chic and great option for the price
Stayed 5 nights in Sep 2023

8/10 Good

Jacob M

Liked: Cleanliness, staff & service, property conditions & facilities
Cute hotel. Nice and helpful staff.
Stayed 7 nights in Apr 2023

8/10 Good

Ivette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The photos showed a more modern hotel, however, it was quite nice. The staff super nice and friendly
Stayed 1 night in Aug 2023

6/10 Okay

Juana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 3 nights in Mar 2024

10/10 Excellent

Mayrin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very homie vibe, if you’re looking for something chill, cheap, and not so noisy this right here is the way to go. You can go walking to the shops, plazas and more. Only downside was that the parking is a bit far, but other than that it was good.
Stayed 2 nights in Jan 2025

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Cute, eco friendly. We arrived late and it wasn’t a problem. Sweet breakfast area too.
Stayed 1 night in Sep 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Nice choice 💕
Stayed 2 nights in Oct 2024

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Humberto was a wonderfu helpful person.
Stayed 2 nights in Sep 2024

10/10 Excellent

Lise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay of 4 nights. Room modernist with up to date facilities. Property manager spoke English and helpful. Extra water available on demand. Breakfast included served in restaurant adjacent to hotel.
Stayed 4 nights in Feb 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable
Stayed 8 nights in Feb 2024

8/10 Good

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute boutique hotel with courtyard in a great location with very friendly staff. Large room with sitting area. What would have made it better, more selection at breakfast although it is a plus that breakfast is provided. Also as a boutique hotel newer looking towels could only help its image. I have already recommended this hotel and will stay there again. It’s a little gem!!
Stayed 5 nights in Sep 2024

6/10 Okay

Angelica

Liked: Staff & service, amenities, property conditions & facilities
The place is beautiful, staff are very helpful and friendly, the rooms are a little inconvenient as my mother is in a wheelchair and there is no accessibility, parking is safe and ample but it’s two blocks away which is understandable as the hotel is located in the historic center of Querétaro. Breakfast was good but not many options. Kitchen staff very friendly and welcoming. Overall all it was a pleasant experience!
Stayed 1 night in Aug 2024

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities
:)
Stayed 3 nights in Oct 2024