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Heartland Hotel Queenstown

3.0 star property
Downtown Queenstown's central haven puts travelers steps from city exploration, with local flavors at breakfast and dinner plus a relaxing spot for evening drinks.

Choose dates to view prices

Heartland Hotel Queenstown, in the city center, offers an eco-friendly base for adventures. Start your day with breakfast at Peaks Restaurant & Bar, return for dinner with local cuisine, work out in the gym, or wind down with a cocktail at the bar.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Gym
  • Bar
The current price is ￥30,415
￥38,948 total
includes taxes & fees
Mar 7 - Mar 8

Room options

Available filters for rooms
Showing 28 of 28 rooms

Standard Twin Room

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Heating
Free cribs/infant beds
Mini-fridge
TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Hair dryer
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Superior King View Room

Superior King View Room | Blackout drapes, iron/ironing board, free cribs/infant beds, free WiFi

Superior King View Room

7.6 out of 10
Good
(5 reviews)

Highlights

Air conditioning
Heating
Free cribs/infant beds
Mini-fridge
TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
  • Partial lake view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

Standard Triple Room

Highlights

Heating
Free cribs/infant beds
Mini-fridge
TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Hair dryer
  • 50 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Chalet Studio King Room

Chalet Studio King Room | Blackout drapes, iron/ironing board, free cribs/infant beds, free WiFi

Chalet Studio King Room

7.8 out of 10
Good
(11 reviews)

Highlights

Heating
Free cribs/infant beds
Mini-fridge
TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Hair dryer
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Chalet Studio King View Room

Chalet Studio King View Room | Lake view

Chalet Studio King View Room

9.2 out of 10
Wonderful
(11 reviews)

Highlights

Heating
Free cribs/infant beds
Mini-fridge
TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Hair dryer
  • Partial lake view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Super King/Split View

Free toiletries, hair dryer, towels, soap

Standard Super King/Split View

7.6 out of 10
Good
(7 reviews)

Highlights

Heating
Free cribs/infant beds
Mini-fridge
TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Hair dryer
  • Partial lake view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Studio, Multiple Beds

Superior Studio, Multiple Beds | Blackout drapes, iron/ironing board, free cribs/infant beds, free WiFi

Superior Studio, Multiple Beds

8.0 out of 10
Very good
(25 reviews)

Highlights

Air conditioning
Heating
Free cribs/infant beds
Mini-fridge
TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Super King/Split

Standard Super King/Split | Blackout drapes, iron/ironing board, free cribs/infant beds, free WiFi

Standard Super King/Split

7.8 out of 10
Good
(9 reviews)

Highlights

Air conditioning
Heating
Free cribs/infant beds
Mini-fridge
TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Super King/Split Room

Blackout drapes, iron/ironing board, free cribs/infant beds, free WiFi

Standard Super King/Split Room

  • Sleeps 2

View all photos for Chalet King View

Blackout drapes, iron/ironing board, free cribs/infant beds, free WiFi

Chalet King View

  • Sleeps 2

View all photos for Family Chalet

Blackout drapes, iron/ironing board, free cribs/infant beds, free WiFi

Family Chalet

  • Sleeps 4

View all photos for Superior Queen And Single Room

Blackout drapes, iron/ironing board, free cribs/infant beds, free WiFi

Superior Queen And Single Room

  • Sleeps 3

View all photos for Superior King Room With View

Blackout drapes, iron/ironing board, free cribs/infant beds, free WiFi

Superior King Room With View

  • Sleeps 2

Superior Family Chalet View

Highlights

Air conditioning
Heating
Free cribs/infant beds
Kitchenette
Mini-fridge
TV
Blackout drapes/curtains
Hair dryer
  • Partial lake view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Superior Split King Chalet View

Superior Split King Chalet View | Blackout drapes, iron/ironing board, free cribs/infant beds, free WiFi

Superior Split King Chalet View

Highlights

Air conditioning
Heating
Free cribs/infant beds
Mini-fridge
TV
Blackout drapes/curtains
Hair dryer
Private bathroom
  • Partial lake view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Standard Split King Chalet

Highlights

Air conditioning
Heating
Free cribs/infant beds
Mini-fridge
TV
Blackout drapes/curtains
Hair dryer
Private bathroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior King View Room

Blackout drapes, iron/ironing board, free cribs/infant beds, free WiFi

Superior King View Room

Highlights

Air conditioning
Heating
Free cribs/infant beds
Mini-fridge
TV
Blackout drapes/curtains
Hair dryer
Private bathroom
  • Partial lake view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Chalet Quad Room

Chalet Quad Room | Blackout drapes, iron/ironing board, free cribs/infant beds, free WiFi

Chalet Quad Room

Highlights

Air conditioning
Heating
Free cribs/infant beds
Mini-fridge
TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Family Room

Family Room | Blackout drapes, iron/ironing board, free cribs/infant beds, free WiFi

Family Room

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Heating
Free cribs/infant beds
Kitchenette
Mini-fridge
TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
  • Partial lake view
  • 50 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

Chalet Quadruple Room

  • Sleeps 4

View all photos for Superior Split King View

Blackout drapes, iron/ironing board, free cribs/infant beds, free WiFi

Superior Split King View

  • Sleeps 2

View all photos for Superior Split King Chalet View

Blackout drapes, iron/ironing board, free cribs/infant beds, free WiFi

Superior Split King Chalet View

  • Sleeps 2

View all photos for Standard Split King Chalet

Blackout drapes, iron/ironing board, free cribs/infant beds, free WiFi

Standard Split King Chalet

  • Sleeps 2

View all photos for Superior Family Chalet View Room

Blackout drapes, iron/ironing board, free cribs/infant beds, free WiFi

Superior Family Chalet View Room

  • Sleeps 4

Standard Triple Room

  • Sleeps 3

View all photos for Chalet King

Blackout drapes, iron/ironing board, free cribs/infant beds, free WiFi

Chalet King

  • Sleeps 2

Standard Super King/Split View

  • Sleeps 2

Standard Super King/Split View

  • Sleeps 2

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About the neighborhood

Located in Queenstown City Centre, a neighborhood in Queenstown, Heartland Hotel Queenstown is in the entertainment district and near the beach. St Josephs Parish and Williams Cottage are local landmarks, and the area's natural beauty can be seen at Queenstown Beach and Lake Wakatipu. Queenstown Gardens and Cookie Time are also worth visiting. Kayaking and water skiing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and ecotours nearby. Visit our Queenstown travel guide
Map
9197, Queenstown, 27 Stanley Street

What's nearby

  • Queenstown Gardens which includes a bridge and a pond
    Queenstown Gardens
    2 min walk - 0.2 km
  • Landscape of Queenstown, New Zealand
    Queenstown Mall
    3 min walk - 0.3 km
  • Queenstown Beach showing a pebble beach, kayaking or canoeing and bird life
    Queenstown Beach
    5 min walk - 0.5 km
  • TSS Earnslaw Steamship which includes a bay or harbor, picnicing and a sandy beach
    TSS Earnslaw Steamship
    7 min walk - 0.6 km
  • Skyline Gondola which includes a coastal town and a bay or harbor
    Skyline Queenstown
    11 min walk - 1.0 km

Getting around

  • Queenstown Intl. Airport (ZQN)
    12 min drive

Restaurants

  • Novotel Queenstown Lakeside
    6 min walk
  • Cookie Time
    4 min walk
  • Speight's Ale House
    3 min walk
  • Odd Saint
    6 min walk
  • McDonald's
    5 min walk

About this property

Heartland Hotel Queenstown

Hotel located in Queenstown City Centre
At Heartland Hotel Queenstown, you can look forward to a garden, dry cleaning/laundry services, and a bar. The on-site restaurant, Peaks Restaurant & Bar, offers breakfast, dinner, and kids' meals. Free in-room WiFi and a gym are available to all guests.
You'll also enjoy the following perks during your stay:
  • Free self parking
  • Buffet breakfast (surcharge), an electric car charging station, and a front-desk safe
  • Tour/ticket assistance, a TV in the lobby, and smoke-free premises
  • Guest reviews speak highly of the helpful staff and location
Room features
All 81 rooms offer comforts such as 24-hour room service, in addition to amenities like free WiFi.
Extra amenities include:
  • Free tea bags/instant coffee and electric kettles
  • Bathrooms with free toiletries and hair dryers
  • TVs with satellite channels
  • Mini fridges, free infant beds, and heating

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Offsite parking available (NZD 30 per night); reservations required
  • Free uncovered self parking on site
  • Limited onsite self parking

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 10:30 AM on weekends; NZD 26 to 33 for adults and NZD 13 to 17 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Peaks Restaurant & Bar
  • The Lobby Bar

Things to do

  • Gym
  • Ski storage
  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities
  • Mini-fridge

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance

More

  • 3 floors
  • 7 buildings
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 1.5 percent for credit card payments
The front desk is open daily from 7:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately NZD 26 to 33 for adults, and NZD 13 to 17 for children
  • Nearby parking fee: NZD 30 per night (164 ft away)
  • Credit card charges are subject to a surcharge of 1.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Heartland Hotel
Heartland Hotel Queenstown
Heartland Queenstown
Heartland Queenstown Hotel
Hotel Heartland Queenstown
Queenstown Heartland
Queenstown Heartland Hotel
Scenic Circle a Line Hotel
Scenic Circle a Line Queenstown
Heartland Queenstown
Heartland Hotel Queenstown Hotel
Heartland Hotel Queenstown Queenstown
Heartland Hotel Queenstown Hotel Queenstown

Frequently asked questions

Is Heartland Hotel Queenstown pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Heartland Hotel Queenstown?

As of Feb 15, 2026, prices found for a 1-night stay for 2 adults at Heartland Hotel Queenstown on Mar 7, 2026 start from ￥30,415, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is free at this property.

What time is check-in at Heartland Hotel Queenstown?

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM. Late check-in is available during limited hours.

What time is check-out at Heartland Hotel Queenstown?

Check-out is at 10 AM.

Where is Heartland Hotel Queenstown located?

Located in Queenstown City Centre, this hotel is within a 5-minute walk of St Josephs Parish, Queenstown Arts Centre, and Queenstown Gardens. Queenstown Mall and Church of St Peters are also within 5 minutes.

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Reviews

Heartland Hotel Queenstown Reviews

8.2

Very Good

8.4

Cleanliness

9.0

Location

8.6

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 364 out of 1003 reviews
Rating 8 - Good. 401 out of 1003 reviews
Rating 6 - Okay. 162 out of 1003 reviews
Rating 4 - Poor. 52 out of 1003 reviews
Rating 2 - Terrible. 24 out of 1003 reviews

Reviews

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
Location is great - close to major attractions but not too loud. Beautiful view of the lake, depending on room.
Stayed 1 night in Dec 2025

8/10 Good

LAKSHMI

Liked: Cleanliness, amenities, property conditions & facilities
Room was ok, clean but a bit tired. Location was good but parking was 1st come 1st serve , which is still better than many others where you are paying extra for parking .
Stayed 2 nights in Jan 2026

8/10 Good

Sam

Liked: Cleanliness, property conditions & facilities
Clean and comfortable
Stayed 1 night in Dec 2025

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful views, comfy room
Stayed 2 nights in Oct 2025

6/10 Okay

Reina

Liked: Cleanliness, amenities, property conditions & facilities
Great location near to the city center. Nicely newly renovated bathroom and the room is clean. The room we are in is near the gym in the basement area with the view completely obsured by bush and bringing down the luggage is a nightmare with no elevator with our room being three floors down. It was very noisy as it was near the busy road.
Stayed 2 nights in Jan 2026

6/10 Okay

Sridhar

Liked: Staff & service
Disliked: Property conditions & facilities
The room was ok!
Stayed 1 night in Nov 2025

10/10 Excellent

Max Arnold

Liked: Cleanliness, staff & service, property conditions & facilities
Was close to the main part of Queenstown and the room had a good view and very spacious.
Stayed 2 nights in May 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly
Stayed 2 nights in Aug 2025

8/10 Good

Kira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel, excellent location

Lovely hotel. Really friendly staff. Room was lovely with a great view but bathroom was a bit run down. Good selection at breakfast. Excellent location, Only a few mins walk down to the restaurants and attractions.
Stayed 2 nights in Sep 2025

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and views of the lake.
Stayed 1 night in May 2025

6/10 Okay

Ben

Disliked: Property conditions & facilities
Good location, facilities required improvement
Stayed 2 nights in Sep 2025

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and staff.
Stayed 1 night in Apr 2025

8/10 Good

Arabelle Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Nice mountain and lake view.
Stayed 2 nights in Jul 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay, walking distance to town and transport. Nice breakfast
Stayed 2 nights in May 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, great staff, quiet.
Stayed 2 nights in Apr 2025

8/10 Good

Moe

Liked: Staff & service, property conditions & facilities
About 2Km walking distant from downtown with beautiful view to the lake and part of town. Uber and taxi fare are so high and foods as well not cheap though.
Stayed 3 nights in Aug 2025

8/10 Good

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the centre, clean and quiet. Great view for a good price.
Stayed 1 night in May 2025

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great, comfortable stay

Excellent location, a few minutes walk down the hill to town centre. Friendly staff. Spacious, basic room, clean and comfortable. Parking is free but first in, first served, so you may have to find a parking spot elsewhere which is difficult in Queenstown.
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a superior king room with a view. The service was fantastic, lovely staff. The room was a little outdated but it had everything we needed. We ordered room service and the food was fantastic. Happy with our stay and would come back again.
Stayed 2 nights in Jun 2025

10/10 Excellent

Chathura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place for family stay at queenstown for your budget. Good parking facility, good breakfast and superb staff. I want to go back in our next trip to queenstown. Cheers
Stayed 1 night in May 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked the restaurant and the rooms were nice with a great view.
Stayed 1 night in Nov 2024

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities
Close to town with fabulous scenery from the room. Staff very helpful with early check-in
Stayed 1 night in Mar 2025

8/10 Good

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm welcome, nice spacious room and close to town
Stayed 1 night in Oct 2024

10/10 Excellent

Torea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed another lovely stay at Heartland Hotel. Convenient for its location and close distance to the Queenstown Gardens and the waterfront. Just needs a bit of a spruce up in the bathrooms and rooms.
Stayed 3 nights in Apr 2025

10/10 Excellent

Fletcher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had beautiful view of Queenstown and the lake. Close to the restaurants and adventure activities in the area. Excellent night life nearby
Stayed 1 night in Feb 2025