2/10 (非常に不満)
Manav
家族旅行
2025 年 7 月 30 日
気になった点 : スタッフとサービス、施設のコンディションと設備
A very bad experience overall at the property.I booked a Executive Suite and the sofa bed was absolutely crappy because of the mattress.It was so thin n run down, nobody could sleep on it.The metal frame underneath the mattress was poking through and hurting the back.Despite complaining the staff at the reception initially refused to help and said they can’t do anything as we had booked it through a third party, ie Expedia.After raising the issue escalating the matter, we were given a standard room on my repeated request.When I asked to adjust the tariff as were moved to a smaller room, they refused to help.Very cold and uncourteous customer service. We were told that most people would sleep on that flimsy thin mattress which had no support!
Manav
2025 年 7 月に 3 泊滞在
