"The staff at the Metta were absolutely amazing, kind, welcoming, and so helpful. Some of the best hotel service we have ever had. That said, the cleanliness of the hotel and the general upkeep are not 5 stars. When we checked in there was a dead frog on the floor of our hotel room, lots of bugs in the bathroom and bedrooms, hair from the previous guests still on the bathroom counter, and more mold than one would expect, even in a tropical hotel. We stayed in the private pool suite and the outside furniture was solid mold. To the point you absolutely couldn't use it. The main pool was better but the furniture and bar also showed a lot of wear and tear.
The food was okay, the breakfast had a good selection. The cocktails were very good and very reasonable. Service in the restaurant was great though!
The service was absolutely 5 stars, but the hotel facilities and cleanliness were not what we had hoped for."
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