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グランド パラディウム バジャルタ リゾート & スパ - オール インクルーシブの口コミ

4 out of 5
グランド パラディウム バジャルタ リゾート & スパ - オール インクルーシブ
Carretera Punta de Mita Km 11.5, Bahia de Bandearas, Punta de Mita, NAY

口コミ

7.8

良い

評価 10 - 1002 件の口コミ中 414 件が非常に良い" "
評価 8 - 1002 件の口コミ中 278 件が良い" "
評価 6 - 1002 件の口コミ中 152 件が普通" "
評価 4 - 1002 件の口コミ中 77 件が不満" "
評価 2 - 1002 件の口コミ中 81 件が非常に不満" "

8.2/10

清潔度

8.6/10

スタッフとサービス

7.8/10

設備とサービス

7.8/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

10/10 (非常に良い)

KYOKO

2023 年 12 月に 3 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 1 月 31 日)
Apreciable huésped, Gracias por haber elegido Grand Palladium Vallarta como su destino de vacaciones.Nos sentimos felices de saber que los servicios brindados hayan cumplido con sus expectativas y con ello se haya llevado a casa un bonito recuerdo.Confiamos nos brinde pronto la oportunidad de darle nuevamente la más cordial de las bienvenidas a esta siempre su casa.Saludos cordiales

10/10 (非常に良い)

Jesus Alejandro

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
El bufet y a la carta está muy exquisito, el internet funciona en toda las instalaciones.
2024 年 4 月に 3 泊滞在

10/10 (非常に良い)

Carlos

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Personal muy atento y muy buena atención
2024 年 5 月に 2 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 5 月 23 日)
Apreciable Sr. Carlos,Gracias por haber elegido Grand Palladium Vallarta como su destino de vacaciones.Es grato saber que los servicios brindados hayan cumplido con sus expectativas y con ello se haya llevado a casa un bonito recuerdo.Confiamos nos brinde pronto la oportunidad de darle nuevamente la más cordial de las bienvenidas a esta siempre su casa.Saludos cordiales.

8/10 (良い)

Daniela

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Ya se siente viejo y urge una remodelada y mejor comida en el bufete, solo son buenos los restaurantes de especialidades.
2024 年 5 月に 2 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 5 月 21 日)
Apreciable Sra. Daniela,Gracias por haber elegido Grand Palladium Vallarta como su destino de vacacionesLamentamos sinceramente no haber cumplido con sus expectativas en esta ocasión, tenga la certeza que trabajamos día a día por hacer de este destino, un lugar excepcional.Si hay algo que podamos hacer por usted en un futuro, quedamos a sus ordenes.Saludos cordiales.

10/10 (非常に良い)

Edward

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 14 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 5 月 20 日)
Apreciable Sr. Edward,Gracias por la máxima calificación que nos ha otorgado.Nos sentimos felices de saber que los servicios brindados hayan cumplido con sus expectativas y con ello se haya llevado a casa un bonito recuerdo.Confiamos nos brinde pronto la oportunidad de darle nuevamente la más cordial de las bienvenidas a esta siempre su casa.Saludos cordiales.

6/10 (普通)

Eric

I never leave reviews but felt compelled to do so after our 2 day stay. I really don’t understand how people give this place 5 stars. This the weirdest place I’ve ever stayed. Came here to do some surfing and couldn’t leave fast enough. Below are the pros and cons. Cons: 1. Hallways are dark. Some how the lighting reminds me of the shining or the twilight zone. 2. We came in late on Friday and couldn’t get a restaurant reservation till Monday. This left us with only the Buffett. Dinner Buffett was so bad that we hopped into a taxi for $40 to drive to Sayulita for a proper meal. 3. Very odd vibe. Felt like an escape room. There was no energy. Wasn’t sure if we wanted to escape or the employees. 4. It’s challenging to get an Uber here. We never did since we would have to wait at least 20 min and the drivers cancelled often. Expect to pay a taxi at least $30-$40 to go anywhere with a pulse. 5. All the free alcohol was bottom shelf. If you’re young and just want to fill the void then have at it. Pros: 1. Beach is nice. Decent surfing. Better surfing 5 min down the road at La Lancha. 2. Mattresses are surprisingly comfortable. 3. There are a few things at the Buffett that were edible. Fruits were good and oatmeal. I’d recommend staying in Sayulita or do an all inclusive in PV . You’ll save yourself a bunch of money, eat better food better and save time.
2024 年 5 月に 2 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Mr. Eric,Thank you for taking the time to share your experience in Grand Palladium Vallarta.Your comments are important for us, so you can have the certainty we are going to share your suggestions with the corresponding department to improve the service.If theres antyhing else we can do for you, please do not hesitate to contact us back.Kind regards.

8/10 (良い)

Gary

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Many times repeat guest at Palladium. Low season so hotel was full of locals on 3-4 day trips. Large family groups who tolerated us but are not generally friendly or communicative and squeeze you out of your space if you don’t stand your ground. Beaches are Federally owned so not unusual to find locals walking onto supposed hotel beach front. All that said we keep coming back and have stayed in Family Selection area the last few visits where you are better cared for and have better accommodation. We were there during our anniversary which got out to block hotel rep who pushed the boat out a little to mark the event. A nice touch and appreciated. Grounds looked untidy this time and grassy areas looked dry and somewhat burnt. A local ongoing drought probably accounts for this but it was never mentioned. Evening shows have changed over the 20 years we’ve been visiting and are a little tiring now. Nevertheless we still enjoy a quiet G&T at Hemingway.
2024 年 4 月に 9 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Mr. Gary,Thank you for deciding to make Family Selection your chosen destination for your family holidays.We are very happy to read about your fantastic stay in this paradise, where you could enjoy the friendly attentions of our staff and the beautiful scenery of our facilities. Absolutely we are going to share your comments with the corresponding department to improve the service.It is so kind of you to share your experience with us through this review and I hope you come back and visit us again soon.Cordialy,

10/10 (非常に良い)

Olga

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Mucha limpieza te cambian seguido las toallas la comida rica solo colchones algo duros
2024 年 5 月に 5 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 5 月 9 日)
Apreciable Sra. Olga,Gracias por haber elegido Grand Palladium Vallarta como su destino de vacaciones.Nos sentimos felices de saber que los servicios brindados hayan cumplido con sus expectativas y con ello se haya llevado a casa un bonito recuerdo.Confiamos nos brinde pronto la oportunidad de darle nuevamente la más cordial de las bienvenidas a esta siempre su casa.Saludos cordiales.

8/10 (良い)

Marco

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Overall is a good experience. Just mind that at breakfast time, it could be crowded and the attention could be delayed. Not critical, just take your precautions.
2024 年 4 月に 2 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Mr. Marco,Thank you for taking the time to share your experience in Grand Palladium Vallarta.It was a honor and pleasure to assist you during stay. Your comments are important for us, you can have the certainty we are gonna to share your suggestions with the corresponding department to improve the service.We wish your return in a near future to live the Palladium experience, one more time.Kind regards,

4/10 (不満)

Luis

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
No era lo que esperaba recibir por el precio
2024 年 5 月に 2 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 5 月 6 日)
Apreciable Sr. Luis,Gracias por haber elegido Grand Palladium Vallarta como su destino de vacaciones.Lamentamos sinceramente no haber cumplido con sus expectativas en esta ocasión, tenga la certeza que trabajamos día a día por hacer de este destino un lugar excepcional.Si hay algo que podamos hacer por usted en un futuro, quedamos a sus ordenes,Saludos cordiales.

8/10 (良い)

Mohammed Ashfaque

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Good location in punta de mita. Service was great. Staff was excellent. We were happy to tip simply because the staff did not push for tips. Ac and mini fridge did not work.the ala carte restaurants were either closed or unavailable for reservations during our entire trip. The vacation time share sales staff were quite pushy at times.
2024 年 4 月に 4 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Guest,Thank you for sharing your experience at Grand Palladium Vallarta and contributing to the constant improvement of our service.We are pleased to confirm that your stay with us has been completely satisfactory and that you have taken home a beautiful memory.We work every day to turn customers into fans. Can't wait to welcome you back!!Cordially,

6/10 (普通)

Mythily

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
The restaurant staff, spa and house keeping staff were very friendly and professional. They work very hard and I appreciate that. The problems we faced - The front desk staff is hard to communicate with. I called even before travelling and it was hard to get information on any transportation from the airport. We requested an ocean facing room. The pool also faces the ocean and we didn't realize it earlier. There was repeated music played all day till around 12 am in the night. Every 10 min the macarena song would repeat. We couldn't sleep at all till after 1 am. There is only one restaurant open in the day. It is all inclusive and gets pretty crowded, like a cruise ship. There are no other restaurants in the vicinity even if we are willing to pay for food and services. Long lines at each station. Our first day, due to our late arrival, we went to lunch around 4pm and that was a very light traffic time. We enjoyed our first meal in peace. As a vegan, I found some veggies - baked potatoes, roasted brocolli, some greens, carrots, some amazing salsas and chips. After the third day of eating the same, I was longing to get out of there. They said there is a special menu out of which we could get pasta, etc for vegan items. However, it was so crowded each time, they hardly had time to take orders. Staff was busy, doing their best to just keep regular food on the counters. There are some speciality restaurants, but nothing opens up till evening and always full.
2024 年 4 月に 3 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear Guest,Thank you for selecting Grand Palladium Vallarta as your vacation home.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.I hope we get the chance to welcome you again to show you the improvements we have made.Sincerely,

6/10 (普通)

Suria

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
My last time here was in September. I gave a 5 star review. This trip was full of disappointments and more expensive. Most of the staff tried hard to help with issues but the system in place needs organization! 1- We had to request the champagne provided by Expedia 5 times before it finally arrived hot in a bucket with no ice on the last day. 2- It was impossible to make dinner reservations.They send you to an app and all restaurants were booked our entire stay. Reservations close at 3 pm. Finally we speak to someone who makes us a reservation and she made it for the wrong day and time she told us. We missed the reservation.We were told to call guest services between 8-11 am to fix this. I called several times. Nobody answers. Instead of sleeping in, I was doing this. I called 0 and they told me to go meet them in person. It was 8am. No thanks! 3- Thankfully we paid extra to upgrade to Family Selection dining. We enjoyed The Nest for almost every meal since we didn’t want to do the buffet and it was our only option. 4. The Butler at Family selection was very rude. We were told to meet him to eat at the Nest. He was clueless. I explained in Spanish what I was told. He said well it seems like you know everything so just go over there! He was nasty. I just walked away. 5-Last day, running late to airport, we were told to wait for help with luggage. Nobody showed up. So we carried our own luggage through long walkways. Beautiful Property. Great Entertainment.
2024 年 4 月に 3 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Mrs. Suria,Thank you for your feedback and for taking the time to post your vacation experience.Your feedback will be shared with the proper team, whom I'm sure will take the measures to prevent this kind in issues from happening again.Please let us know of anything you need and how we may continue ensuring a great family time.Kind regards.

6/10 (普通)

erika

家族旅行
気になった点 : スタッフとサービス
The hotel was very nice and it gave you the mexico feel, but the rooms are small the food was the same and it gets very crowded with a lot of events like weedings and bigger parties so i felt like it was difficult for you to get service while dinning or with beverages. I also didn't like that they constantly ask you about using your $100 gift card that the hotel provides you with they would make us feel uncomfortable asking us to use the card on what ever cervice we wanted with an additional fee off course in the mornings on our way to breakfast. Another thing i didn't like is the cleaning service left a note stating that if important things were left unstained and they got stolen they will not be responsible, so basically warning us too lock away our valuables or they will take it? Didn't make sense because the only other people going inside our room was cleaning service. The hotel is family friendly but its 40 min away from Puerto vallarta and the town.
2024 年 4 月に 8 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear guestThank you for choosing us for your recent holidays, I'm glad that you enjoyed most aspects of your stay, we apologize for the inconistencies that you encountered, I have shared your comments with the proper teams to find ways to improve our operations.I hope we have the opportunity to show you our best and warmest operationsKind regards.

6/10 (普通)

Willem Malacai

良かった点 : 清潔度、施設のコンディションと設備
2024 年 4 月に 4 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear guest,Thank you for your feedback and for taking the time to post your vacation experience.Your feedback will be shared with the proper team, whom I'm sure will take the measures to prevent this kind in issues from happening again.Please let us know of anything you need and how we may continue ensuring a great family time.Kind regards.

10/10 (非常に良い)

Myriam Patricia Martinez

2024 年 4 月に 4 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 5 月 17 日)
Apreciable Sra. MartinezGracias por la máxima calificación que nos ha otorgado.Sin duda fue un honor haberle recibido y haber hecho de su estancia, una maravillosa experiencia.Confiamos nos brinde pronto la oportunidad de darle nuevamente la más cordial de las bienvenidas a esta siempre su casa.Saludos cordiales.

8/10 (良い)

John

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Good buffet, but specialty restaurants, not so much. Service always good. Place is noisy. Loud music everywhere, no relief at pools. We heard outside music pounding past midnight, kept my daughter awake, be sure to ask for a quite room location. Beautiful setting and beaches. Staff is very friendly.
2024 年 4 月に 3 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Mr. John,Thank you for choosing our Grand Palladium Vallarta Resort & Spa as the destination for your vacation trip.We appreciate that you share both positive aspects and areas for improvement observed during your stay with us. Your feedback is much appreciated by our team and we cannot thank you enough for letting us know how we can improve. This will be shared with the Managers of each area.We wish you return in a near future, please do not hesitate to contact us back.kind regards

4/10 (不満)

Kurtis

家族旅行, 小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度
Where to start, The ocean front is great. Nice breeze so you never got too hot. Good boogie board/body surfing. The main pool wasn’t very clean but they never are, and it was hot, not refreshing. Pool bar didn’t open until 11am. One of the bathrooms by the pool backed up and there was toilet paper and human waste on the ground for two days. The junior club doesn’t open until 3pm, should be earlier if the kids want to get out of the water and sun. We paid for an upgrade to ocean view and it was beautiful but……..6 weddings in 10 days right outside of our room on the beach, blasting loud until 11pm. With young kids it wasn’t very pleasant. They should warn you or give you a heads up. I do not recommend anywhere close to the beach or main pool for a room. The food in each a la carte was very good and the buffet has quite a variety. Watch for the very very greasy and corrupt taxi service out in front of the hotel if you go anywhere, we used an Uber to get to the airport and the taxi leader is friends with the cops and had us pulled over a few miles away and had to pay a “fee”. Our kids were terrified. The taxi leader is a taller man with a moustache and he followed us and they took a picture of our driver. Hopefully he will be ok. All in all I would not recommend this resort based off the sleepless nights and scary taxi man.
2024 年 4 月に 10 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Mr. Kurtis,Thank you for choosing our Grand Palladium Vallarta Resort & Spa as the destination for your vacation trip.We appreciate that you share both positive aspects and areas for improvement observed during your stay with us. Your feedback is much appreciated by our team and we cannot thank you enough for letting us know how we can improve. This will be shared with the Managers of each area.We wish you return in a near future, please do not hesitate to contact us back.kind regards

8/10 (良い)

Carly

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 7 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 4 月 23 日)
Apreciable huésped,Gracias por la máxima calificación que nos ha otorgado.Fue un honor haberle servido como se merece y haber hecho de su estancia una maravillosa experiencia.Deseamos su pronto regreso para seguir creando momentos memorables.Saludos cordiales.Ivan Vazquez,Hospitality Manager.

10/10 (非常に良い)

Percy

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This property is about 34 Kms from the airport and they do not provide bus transportation. We were a group of 6 adults and 4 children and the van cost us 2300 pesos (200 CAD) from airport to the resort. The resort is the oldest in the Palladium group and does require upgrades specially in the washrooms. They are quite dated. The cleanliness of the rooms was very good and the staff excellent. There is a buffet restaurant which is open for breakfast, lunch and dinner. The meals are good not gourmet. There are 4 A-la-carte restaurants and they are quite good, make sure you book them in advance. If the concierge informs you that you can book only one restaurant at a time ask for his supervisor and get the booking done through him. Do not waste time trying to book on their website. Be prepared to walk quite a bit as the resort is on a sprawling area. Another important thing to note is that none of the buildings have elevators hence, if you have difficulty climbing stairs ensure you book the first floor. If you want to go to downtown area be prepared to pay to pay hefty taxi charges. Most important, make sure you have medical insurance as it is extremely expensive if you have to visit a medical clinic or hospital. They have a doctor on the resort during the day. Do not fall for the Membership plan which they market aggressively. Overall we had a wonderful time at this resort, specially the kids as there was a kids club for them to enjoy.
2024 年 4 月に 7 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Percy,We would like to thank you for taking the time to write us a review and for your preference. we always seek on giving the best service and exceeding our guest’s expectations by leaving wonderful holiday experiences, we are very happy to know that in your case we have achieved it and you really enjoyed your stay and the services provided by every staff member.It was lovely having you here and we are looking forward to seeing you back again anytime near soon.Kind regards,

2/10 (非常に不満)

Louis

2024 年 3 月に 6 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 5 月 3 日)
Apreciable huésped,Lamentamos sinceramente no haber cumplido con sus expectativas en esta ocasión, tenga la certeza que trabajamos día a día por hacer de este destino un lugar excepcional.Si hay algo que podamos hacer por usted en un futuro, estamos a sus ordenes.Saludos cordiales.

6/10 (普通)

Jessica

小さなお子様連れの家族旅行
気になった点 : スタッフとサービス
I personally had a better service at a different resort. It felt like I always had to look for stuff so that they could go ahead and bring me a drink or offer some food. It just didn’t seem very friendly the week that I went. I wish I had a better experience.
2024 年 4 月に 3 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Guest,Thank you for selecting Grand Palladium Vallarta as your vacation home.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.I hope we get the chance to welcome you again to show you the improvements we have made.Sincerely,

8/10 (良い)

Kirsten

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度
ALL of the staff (reception, bellboys, bartenders, servers, cooks, cleaners) went above and beyond to address our every request and need. Everyone was so friendly, helpful, and respectful, and we felt very safe and comfortable. We were not too happy with the cleanliness of the villas (floors very dirty and littered with garbage, dirty dishes and leftover food sitting on shelves outside rooms for days on end), and we noticed that leaves and trash were often not removed from areas around the pools. The grounds in some areas also looked a little rundown. The beach was amazing and we loved our bartenders at the Fizz Bar. The a la carte restaurants were attractive. Food overall was average to good, and very plentiful with lots of choices at the buffet restaurant.
2024 年 4 月に 7 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Mrs. Kirsten,Thank you fro taking the time to share your experience in Grand Palladium Vallarta.We are grateful for kind words for our service, it was a honor to serve you and create memorable moments together.We wish your return in a near future to live the Palladium experience one more time.Kind regards.

10/10 (非常に良い)

Agata

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I read all these negative reviews here and was nervous. We had a phenomenal time. The food was excellent!!! Extremely clean and I would recommend this hotel and resort should anyone be looking for an all family inclusive in Punta Mita.
2024 年 4 月に 1 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Mrs. Agata,Thank you for your feedback and for taking the time to post your vacation experience.We are pleased to confirm that your stay with us has been completely satisfactory and that you have taken home a beautiful memory.We appreciate the incredible rating and are happy to have achieved our main goal, which is to turn our guests into fans.We look forward to welcoming you again for another great vacation experience.Cordially,

10/10 (非常に良い)

RENE FERNANDO MONTES DE OCA

小さなお子様連れの家族旅行
良かった点 : 設備とサービス、施設のコンディションと設備
La Atención en la playa fue excelente
2024 年 4 月に 4 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 4 月 9 日)
Apreciable Sr. Montes,Gracias por haber elegido Grand Palladium Vallarta como su destino de vacaciones.Nos sentimos felices de saber que los servicios brindados hayan cumplido con sus expectativas y con ello se haya llevado a casa un bonito recuerdo.Confiamos nos brinde pronto la oportunidad de darle nuevamente la más cordial de las bienvenidas a esta siempre su casa.Saludos cordiales.

10/10 (非常に良い)

Dwayne

2024 年 3 月に 5 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 4 月 30 日)
Apreciable huésped, Gracias por la máxima calificación que nos ha otorgado.Fue un honor ser parte de sus vacaciones y hacer de ellas, una hermosa experiencia.Deseamos su pronto regreso para seguir creando momentos memorables.Saludos cordiales.

10/10 (非常に良い)

Grettel、Mission Viejo

家族旅行
良かった点 : 設備とサービス
Great food and customer service👏
2024 年 4 月に 3 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Mrs. Grettel,Thank you for the amazing review, we are thrilled to read that you had an amazing stay.We take great pride in the service that our staff members provide, I'm glad we were able to exceed your expectations.We look forward to welcoming you back in the near future.Kind regards

8/10 (良い)

Alexandro

小さなお子様連れの家族旅行
良かった点 : 清潔度、施設のコンディションと設備
Las instalaciones son muy bonitas, la comida es excelente…. Pero si eres mexicano y tienes hijos no los lleves a la guardería, te los discriminan demasiado y los hacen menos. Es la única razón por la que no volvería.
2024 年 4 月に 2 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 4 月 8 日)
Apreciable Sr. Alexandro,Gracias por tomarse el tiempo de compartir su experiencia en Grand Palladium Vallarta.Sus comentarios son importantes para nosotros por lo que daremos seguimiento con el departamento correspondiente.Confiamos nos brinde la oportunidad de darle nuevamente la más cordial de las bienvenidas.Saludos cordiales.

10/10 (非常に良い)

Guillermo

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This place was great! The staff were extremely FRIENDLY and NICE. The dining options were excellent and the price was very reasonable. We will return in the future!
2024 年 3 月に 5 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 4 月 4 日)
Dear Mr. Guillermo,We would like to thank you for taking the time to write us a review and for your preference. we always seek on giving the best service and exceeding our guest’s expectations by leaving wonderful holiday experiences, we are very happy to know that in your case we have achieved it and you really enjoyed your stay and the services provided by every staff member.It was lovely having you here and we are looking forward to seeing you back again anytime near soon.Kind regards,

10/10 (非常に良い)

Gemma Gea

カップルで旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
Restaurants were great and fairly easy to reserve. The view and scenery were great. The resort didn’t feel crowded. Loved the adult only section. Bernardo and Leonardo, in particular were amazing with their service.
2024 年 3 月に 6 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 4 月 3 日)
Dear guest,We would like to thank you for taking the time to write us a review and for your preference. we always seek on giving the best service and exceeding our guest’s expectations by leaving wonderful holiday experiences, we are very happy to know that in your case we have achieved it and you really enjoyed your stay and the services provided by every staff member.It was lovely having you here and we are looking forward to seeing you back again anytime near soon.Kind regards,

6/10 (普通)

Megan

家族旅行
良かった点 : 清潔度、設備とサービス
This was our second visit to the property and we likely wont return, particularly during spring break. Rental shop on water wasn't staffed effectively and we weren't able to access surf boards as we had hoped because staff were doing sailing trips. Classic issues getting pool or beach chairs after 9 a.m. (people dropping towels but not using them). Didn't appreciate the pushy sales approach for Palladium Rewards / other Palladium membership -- left a negative impression on us.
2024 年 3 月に 3 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 4 月 3 日)
Dear Mrs. Megan,Thank you for your feedback and for taking the time to post your vacation experience.Your feedback will be shared with the proper team, whom I'm sure will take the measures to prevent this kind in issues from happening again.If you require additional assistance, please do not hesitate to contact us back.Kind regards.Ivan Vazquez,Hospitality Manager

6/10 (普通)

Victor、Lake orion

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
It is barely ok for the price you paid. Buffet Food is below average. Speciality restaurants are ok but hard to get reservations. The worst of this hotel is the really bad drink selection of the all inclusive, there's no premium alcohol included, all are cheap and low quality beverages. If you want premium alcohol you need to buy it by bottle. 100 USD and up. Gym facilities are outdated and machines such as bikes and treadmills need an urgent upgrade. The positive aspect is the people working really hard all day long to make your stay pleasant. Adults bar , family pool bar and Mexican restaurant staffs are really attentive and go above and beyond. I think the real problem is the hotel chain company strategy trying to sell the brand as premium resort when clearly it is not. poor management is visible. We had 3 nights the same incident (out of 6), no clean towels available in the room. Finally, stay away of the sales guys trying to get you to the family selection area and sell the concept of time share. It is annoying to deal everyday with that.
2024 年 3 月に 6 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Mr. Victor,Thank you for your feedback and for taking the time to post your vacation experience.Your feedback will be shared with the proper team, whom I'm sure will take the measures to prevent this kind in issues from happening again.If you require additional assistance, please do not hesitate to contact us back.Kind regards.

8/10 (良い)

Kia

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great time at a great resort. Absolutely beautiful
2024 年 3 月に 5 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear guest,We would like to thank you for taking the time to write us a review and for your preference. we always seek on giving the best service and exceeding our guest’s expectations by leaving wonderful holiday experiences, we are very happy to know that in your case we have achieved it and you really enjoyed your stay and the services provided by every staff member.It was lovely having you here and we are looking forward to seeing you back again anytime near soon.Kind regards,

4/10 (不満)

Edna Patricia

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
2024 年 3 月に 2 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 4 月 1 日)
Apreciable Sra. Patricia,Gracias por haber elegido Grand Palladium Vallarta como su destino de vacaciones.Lamentamos sinceramente no haber cumplido con sus expectativas en esta ocasión, tenga la certeza que trabajamos día a día por hacer de este destino un lugar excepcional.Si hay algo que podamos hacer por usted en un futuro, estamos a sus ordenes.Saludos cordiales.

10/10 (非常に良い)

Mauricio

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excelente atención de todo el personal!!
2024 年 3 月に 3 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 3 月 28 日)
Apreciable Sr. Mauricio,Gracias por haber elegido Grand Palladium Vallarta como su destino de vacaciones.Es grato saber que los servicios brindados hayan cumplido con sus expectativas y con ello se haya llevado a casa un bonito recuerdo.Confiamos nos brinde pronto la oportunidad de darle nuevamente la más cordial de las bienvenidas a esta siempre su casa.Saludos cordiales.

6/10 (普通)

George

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Property very tired - needs upgrades. Some spaces very neglected...people very nice. Butler was unable to do anything...very timid and appeared only at the beginning of our stay and came out when we were leaving...for a tip! She was invisible for all of our stay - need to upgrade this feature of the experience or just eliminate the "butler" idea. A
2024 年 3 月に 3 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 3 月 27 日)
Dear Mr. George,Thank you for selecting Grand Palladium Vallarta as your vacation home.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.I hope we get the chance to welcome you again to show you the improvements we have made.Sincerely,

4/10 (不満)

salvador

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Mucho ruido de vecinos
2024 年 3 月に 3 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 3 月 27 日)
Apreciable Sr. Salvador,Gracias por haber elegido Grand Palladium Vallarta como su destino de vacaciones.Lamentamos sinceramente no haber cumplido con sus expectativas en esta ocasión, tenga la certeza que enviaremos sus observaciones a los departamentos correspondientes para un pronto seguimiento.Si hay algo que podamos hacer por ustedes en un futuro, quedamos a sus ordenes.Saludos cordiales.

6/10 (普通)

ENRIQUE、Treasure Island

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
No es un hotel 5 estrellas. Son 4, siendo muy optimista. NO acepten el upgrade (con costo) a otras habitaciones. No hay diferencia real. En general, OK para un fin de semana.
2024 年 3 月に 2 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 3 月 26 日)
Apreciable Sr. Enrique,Gracias por haber elegido Grand Palladium Vallarta como su destino de vacaciones.Lamentamos sinceramente no haber cumplido con sus expectativas en esta ocasión, tenga la certeza que enviare sus comentarios a los departamentos correspondientes para la implementacion de mejoras.Si hay algo que podamos hacer por ustedes en un futuro, estamos a sus ordenes.Saludos cordiales.

10/10 (非常に良い)

Paul Anton

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing resort, great for kids. Be cautious with booking on the app, as sometimes it doesn't work (After booking, if you don't see the "Cancel Booking" button on your reservation then it isn't a real reservation, and you need to go see guest services to actually book it). I wouldn't recommend paying extra for Family Selection as it didn't seem worth it. The FS pool was fairly basic and all the FS guests just went over to the main pool, and the beach on that side of the property was terrible - nobody was ever there (and non-FS also have access to the beach anyways).
2024 年 3 月に 7 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear guest,Thank you for your feedback and for taking the time to post your vacation experience.We are pleased to confirm that your stay with us has been completely satisfactory and that you have taken home a beautiful memory.We appreciate the incredible rating and are happy to have achieved our main goal, which is to turn our guests into fans.We look forward to welcoming you again for another great vacation experience.Cordially,

2/10 (非常に不満)

Jose Arturo

カップルで旅行
気になった点 : 清潔度、施設のコンディションと設備
Since you arrive they are trying to sell you vacations, the adult pool was full of algae, rooms are not cleaned properly.
2024 年 3 月に 7 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Mr. Jose Arturo,On behalf of the entire Grand Palladium team, we thank you for your visit and for the time spent evaluating our services.I can assure you that this is not the usual service we aim to provide. At the same time, I certainly understand these frustrating points of your visit.Your feedback has been verified and we apologize for not meeting your expectations in service at that time.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Cordially,

8/10 (良い)

Vasiliki

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I really enjoyed our stay but would remind people to use their safe at all times in this hotel. We had cash stolen from our bags in our room while at the pool for the day. It must have been someone who had access to our room as there was no signs of a break in. Made for a crummy experience in an otherwise lovely hotel and made me feel violated and apprehensive about the people working there.
2024 年 3 月に 7 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear guest,Thank you for sharing your experience at Grand Palladium Vallarta and contributing to the constant improvement of our service.We are pleased to confirm that your stay with us has been completely satisfactory and that you have taken home a beautiful memory.We work every day to turn customers into fans. Can't wait to welcome you back!!Cordially,

10/10 (非常に良い)

Gayla

小さなお子様連れの家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
lovely tesort many dining options only complaints would be hard bed
2024 年 3 月に 10 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Mrs. Gayla,Thank you for choosing Grand Palladium Vallarta as your vacaction destination.We appreciate your kind words for our service, it was a pleasure to serve and create memorable moments.We wish your return in a near future to live the experience Palladium one more time.Kind regards.

10/10 (非常に良い)

Philippe

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 4 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Mr. Philippe,Thank you for your excellent rating.It was a pleasure to assist you during stay and create the memorable moments together.We hoe you can visit us in a near future to live the experience Palladium one more time.Kind regards

10/10 (非常に良い)

Alex

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
excellent food and service, beautiful villa we stayed, outstanding staff and service. Highly recommend!!
2024 年 3 月に 5 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 4 月 18 日)
Dear Mr. Alex,Thank you for your feedback and for taking the time to post your vacation experience.We are pleased to confirm that your stay with us has been completely satisfactory and that you have taken home a beautiful memory.We appreciate the incredible rating and are happy to have achieved our main goal, which is to turn our guests into fans.We look forward to welcoming you again for another great vacation experience.Cordially,

10/10 (非常に良い)

Luz María

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Las instalaciones y la alberca en el mar
2024 年 3 月に 3 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 3 月 21 日)
Apreciable Sra. Luz Maria,Gracias por haber elegido Grand Palladium Vallarta como su destino de vacaciones.Nos sentimos felices de saber que los servicios brindados hayan cumplido con sus expectativas y con ello se haya llevado a casa un bonito recuerdo.Confiamos nos brinde pronto la oportunidad de darle nuevamente la más cordial de las bienvenidas a esta siempre su casa.Saludos cordiales.

6/10 (普通)

Karen

良かった点 : 清潔度、施設のコンディションと設備
2024 年 3 月に 4 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 3 月 21 日)
Apreciable Sra. Karen,Gracias por haber elegido Grand Palladium Vallarta como su destino vacacional reciente.Lamentamos sinceramente no haber cumplido con sus expectativas en esta ocasión, tenga la certeza que trabajamos día a día por hacer de este destino un lugar excepcional.Deseamos nos brinde nuevamente la oportunidad de darle la más cordial de las bienvenidas.Saludos cordiales.

6/10 (普通)

Scott

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Food was very poor. Allowing wedding parties to play music at an horrendous volume until 11:00 PM is terrible. You need to monitor the volume of these events. Entertainment was mediocre. I have been to 7 other all inclusives and they all had better entertainment. I don't know how you got a 5 star rating, but I would give you a 2 star rating with the food being the biggest problem.
2024 年 3 月に 7 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 3 月 20 日)
Dear Mr. Scott,Thank you for taking the time to share your experience in Grand Palladium Vallarta.Your comments are important to us, the quality of the service offered does not represent us as a company, so you can be sure that we will share your suggestions with the corresponding area to improve the service.If theres anything we can do for you in a near future, please do not hesitate to contact us back.Kind regards.

10/10 (非常に良い)

Jessica

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved the shows, and the beach was amazing, all staff were friendly and helpful. We only had trouble booking a reservation at the Mexican restaurant, twice our booking couldn’t be found :( , we will recommend your resort and will come back!
2024 年 3 月に 7 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 3 月 20 日)
Dear Mrs. Jessica,Thank you for taking the time to share your experience in Grand Palladium Vallarta.We are so happy to know, that you had a truly amazing experience with us, it was a pleasure to serve you and create a memorable moments.If theres anything else we can do for you in your next vacactions, please do not hesitate to contact us back,Kind regards.

8/10 (良い)

Linda

2024 年 3 月に 7 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 3 月 20 日)
Apreciable Sra. Linda,Gracias por haber elegido Grand Palladium Vallarta como su destino de vacaciones.Es grato saber que la calidad de servicio brindado haya cumplido con sus expectativas y con ello se haya llevado a casa un bonito recuerdo.Confiamos nos brinde pronto la oportunidad de darle nuevamente la mas cordial de las bienvenidas a esta siempre su casa.Saludos cordiales.

8/10 (良い)

Ryan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
The king size bed in our room was busted! lol seriously, my side of the mattress was broken so I would constantly want to slide on to the floor. Room smelled of pet dander at first. Not the normal smell rooms take on in tropical climates. I didn’t complain because we’re had such a great time anyways. We will be back
2024 年 3 月に 7 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 3 月 16 日)
Dear Mr. Ryan,On behalf of the entire Grand Palladium team, we thank you for your visit and for the time spent evaluating our services.I can assure you that this is not the usual service we aim to provide. At the same time, I certainly understand these frustrating points of your visit.Your feedback has been verified and we apologize for not meeting your expectations in service at that time.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Cordially,