部屋からの景観
利用可能日を確認

セレナーデ全スイート - 大人専用リゾートの口コミ

5 out of 5
セレナーデ全スイート - 大人専用リゾート
Cabeza De Toro, Punta Cana, La Altagracia

口コミ

8.8

非常に良い

評価 10 - 702 件の口コミ中 434 件が非常に良い" "
評価 8 - 702 件の口コミ中 156 件が良い" "
評価 6 - 702 件の口コミ中 70 件が普通" "
評価 4 - 702 件の口コミ中 21 件が不満" "
評価 2 - 702 件の口コミ中 21 件が非常に不満" "

9.4/10

清潔度

9.0/10

スタッフとサービス

9.0/10

設備とサービス

9.2/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

10/10 (非常に良い)

Ashley、Jensen Beach

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property is beautiful and everything seems very new. Of all the on site dining options my family enjoyed the italian restaurant the most. We stayed on the adult side, but it was nice having the option to check out the family side. The only thing i would point out (and its probably not just unique to this resort) is the lack of non-alcoholic beer availability.
2024 年 5 月に 5 泊滞在

10/10 (非常に良い)

Oleg

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice new resort, smaller resort so easy to walk around the property. Large clean beach area, food was really good for an all inclusive. Steaks, lamb chops, Gourmet Restaurant, and Asian were our favorite. Good bang for your buck here, can't go wrong. 9.5/10
2024 年 5 月に 8 泊滞在

6/10 (普通)

Karla Alessandra

2024 年 5 月に 5 泊滞在

10/10 (非常に良い)

Liza

カップルで旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
La estadía estuvo excelente, servicio, facilidades, restaurantes…. Muy satisfecha
2024 年 5 月に 3 泊滞在
Anthony Adames (Social Media Manager)からの返信 (投稿日 : 2024 年 5 月 28 日)
Estimado Huesped para nosotros es mas que un placer comunicarnos con usted agradecemos su excelente puntuación a nuestra propiedad y nos sentimos felices de que este hotel haya llenado sus expectativas en estas vacaciones Esperamos verle pronto nuevamente de vacaciones con nosotros.Saludos CordialesAtt: Equipo de Dirección del Hotel Serenade All Suites Adults Only

10/10 (非常に良い)

Dorota

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great clean place great food excellent service
2024 年 5 月に 3 泊滞在
Anthony Adames (Social Media Manager)からの返信 (投稿日 : 2024 年 5 月 28 日)
Dear Guest, it is a pleasure for us to communicate with you, we are nothing but grateful for the excellent rating of our property since our goal is to be able to satisfy all the needs of our guests and provide them with an unforgettable vacation.We hope to see you again soon with us. Kind Regards.Management Team of the Serenade All Suites Adults Only

10/10 (非常に良い)

Matt

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was anazing
2024 年 5 月に 5 泊滞在
Anthony Adames (Social Media Manager)からの返信 (投稿日 : 2024 年 5 月 28 日)
Dear Guest We are pleased to know that your stay at our resort has been positive and that you will have great memories of your stay with us. Kind regardsAtt: Management Team of the Hotel Serenade All Suites Adults Only

8/10 (良い)

MANUEL

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 3 泊滞在
Anthony Adames (Social Media Manager)からの返信 (投稿日 : 2024 年 5 月 28 日)
Dear Guest, it is a pleasure for us to communicate with you, we are nothing but grateful for the excellent rating of our property since our goal is to be able to satisfy all the needs of our guests and provide them with an unforgettable vacation.We hope to see you again soon with us. Kind Regards.Management Team of the Serenade All Suites Adults Only

10/10 (非常に良い)

Damaris

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 6 泊滞在
Anthony Adames (Social Media Manager)からの返信 (投稿日 : 2024 年 5 月 28 日)
Estimado Huésped Nos alegra enormemente saber que hemos llenado sus expectativas y que han pasado unas bellas vacaciones con nosotros esperamos volver a verlos pronto en nuestra propiedad. Saludos Cordiales Att: Equipo de Dirección del Hotel Serenade All Suites Adults Only

10/10 (非常に良い)

Mario Enrique

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent place to stay,friendly staff!!
2024 年 5 月に 3 泊滞在
Anthony Adames (Social Media Manager)からの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Guest, it is a pleasure for us to communicate with you, we are nothing but grateful for the excellent rating of our property since our goal is to be able to satisfy all the needs of our guests and provide them with an unforgettable vacation.We hope to see you again soon with us. Kind Regards.Management Team of the Serenade All Suites Adults Only

6/10 (普通)

Melissa Mercedes Mota

カップルで旅行
良かった点 : 清潔度
I dont think the VIP upgrade is worth it, besides everything else is worth it.
2024 年 5 月に 5 泊滞在
Anthony Adames (Social Media Manager)からの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Guest For us it is a pleasure to communicate with you.We appreciate your comments and we regret the inconveniences presented during your stay, we will be taking into account these points already mentioned to present it to each of our department heads with the aim of improving every day.Kind Regards.Management Team of the hotel Serenade All Suites Adults Only

10/10 (非常に良い)

Claudia Esther Martin

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Overall stay was amazing, loved the staff.
2024 年 5 月に 6 泊滞在
Anthony Adames (Social Media Manager)からの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Guest, it is a pleasure to know that your stay at our resort has been completely satisfactory and you have spent some excellent days with us. We hope to see you here again soon. Kind regardsAtt: Management Team of the Serenade All Suites Adults Only Hotel

10/10 (非常に良い)

Jennifer

2024 年 5 月に 4 泊滞在
Anthony Adames (Social Media Manager)からの返信 (投稿日 : 2024 年 5 月 28 日)
Estimado Huésped Nos alegra enormemente saber que hemos llenado sus expectativas y que han pasado unas bellas vacaciones con nosotros esperamos volver a verlos pronto en nuestra propiedad. Saludos Cordiales Att: Equipo de Dirección del Hotel Serenade All Suites Adults Only

8/10 (良い)

Jisselle

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Resort was beautiful, staff was great but they need better food options for lunch and entertainment at night. Everything was at a walking distance to the family side but you’d expect the adult side to have more things to do at night than the family side.
2024 年 5 月に 4 泊滞在
Anthony Adames (Social Media Manager)からの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Guest We are pleased to know that your stay at our resort has been positive and that you will have great memories of your stay with us. Kind regardsAtt: Management Team of the Hotel Serenade All Suites Adults Only

6/10 (普通)

Vince

良かった点 : 清潔度、スタッフとサービス
2024 年 5 月に 6 泊滞在
Anthony Adames (Social Media Manager)からの返信 (投稿日 : 2024 年 5 月 28 日)
Dear Guest For us it is a pleasure to communicate with you.We appreciate your comments and we regret the inconveniences presented during your stay, we will be taking into account these points already mentioned to present it to each of our department heads with the aim of improving every day.Kind Regards.Management Team of the hotel Serenade All Suites Adults Only

10/10 (非常に良い)

Yamileydis

良かった点 : 清潔度、設備とサービス
Buenísimo me encantó todo 👌
2024 年 5 月に 6 泊滞在
Anthony Adames (Social Media Manager)からの返信 (投稿日 : 2024 年 5 月 27 日)
Estimado Huésped es un placer saber que su estancia en nuestro resort ha sido completamente satisfactoria y ha pasado unos excelentes días con nosotros esperamos volver a verlos pronto por aquí. Saludos CordialesAtt: Equipo de Dirección del Hotel Serenade All Suites Adults Only

10/10 (非常に良い)

Miguel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 4 泊滞在
Anthony Adames (Social Media Manager)からの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Guest, it is a pleasure for us to communicate with you, we are nothing but grateful for the excellent rating of our property since our goal is to be able to satisfy all the needs of our guests and provide them with an unforgettable vacation.We hope to see you again soon with us. Kind Regards.Management Team of the Serenade All Suites Adults Only

8/10 (良い)

Jose

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 3 泊滞在
Anthony Adames (Social Media Manager)からの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Guest, it is a pleasure to know that your stay at our resort has been completely satisfactory and you have spent some excellent days with us. We hope to see you here again soon. Kind regardsAtt: Management Team of the Serenade All Suites Adults Only Hotel

10/10 (非常に良い)

Scott W

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very laid back environment. Had a great time relaxing and unwinding.
2024 年 5 月に 7 泊滞在
Anthony Adames (Social Media Manager)からの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Guest We are pleased to know that your stay at our resort has been positive and that you will have great memories of your stay with us. Kind regardsAtt: Management Team of the Hotel Serenade All Suites Adults Only

8/10 (良い)

Inna

良かった点 : 清潔度
Overall it was a nice resort, but pretty small and limited restaurants. If you go to the adults only section you are NOT allowed to go to the restaurants on the other side. Theres only one breakfast buffet, 2 lunch options and 4 dinner. Food was a 4/10. Bars close at 6pm and then your only option is the lobby piano bar or the sports bar which had the WORST drinks. No activities during the day, limited ones at night.
2024 年 5 月に 6 泊滞在
Anthony Adames (Social Media Manager)からの返信 (投稿日 : 2024 年 5 月 25 日)
Dear Guest, it is a pleasure for us to communicate with you, we are nothing but grateful for the excellent rating of our property since our goal is to be able to satisfy all the needs of our guests and provide them with an unforgettable vacation.We hope to see you again soon with us. Kind Regards.Management Team of the Serenade All Suites Adults Only

10/10 (非常に良い)

Beleanet

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is the best place to stay if you want to relax and have a good time. I met incredible people. The staff is super friendly and they do whatever they need to do to make you happy. I would recommend this Hotel and I will be back soon. Great experience.
2024 年 5 月に 5 泊滞在
Anthony Adames (Social Media Manager)からの返信 (投稿日 : 2024 年 5 月 25 日)
Dear Guest We are very happy to know that we have met your expectations and that you have spent a beautiful vacation with us. We hope to see you again soon at our property. Kind regardsAtt: Management Team of the Hotel Serenade All Suites Adults Only

10/10 (非常に良い)

Nikyia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 3 泊滞在
Anthony Adames (Social Media Manager)からの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Guest, it is a pleasure to know that your stay at our resort has been completely satisfactory and you have spent some excellent days with us. We hope to see you here again soon. Kind regardsAtt: Management Team of the Serenade All Suites Adults Only Hotel

10/10 (非常に良い)

MARIAH

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
10/10 experience. The staff was extremely nice and accommodating. The food was great. I would definitely come back.
2024 年 5 月に 3 泊滞在
Anthony Adames (Social Media Manager)からの返信 (投稿日 : 2024 年 5 月 25 日)
Dear Guest, it is a pleasure for us to communicate with you, we are nothing but grateful for the excellent rating of our property since our goal is to be able to satisfy all the needs of our guests and provide them with an unforgettable vacation.We hope to see you again soon with us. Kind Regards.Management Team of the Serenade All Suites Adults Only

10/10 (非常に良い)

Samantha A

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The propertyand rooms were beautiful
2024 年 5 月に 3 泊滞在
Anthony Adames (Social Media Manager)からの返信 (投稿日 : 2024 年 5 月 25 日)
Dear Guest, it is a pleasure for us to communicate with you, we are nothing but grateful for the excellent rating of our property since our goal is to be able to satisfy all the needs of our guests and provide them with an unforgettable vacation.We hope to see you again soon with us. Kind Regards.Management Team of the Serenade All Suites Adults Only

10/10 (非常に良い)

Venunye

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property was clean and the workers there were very friendly and helpful. They don’t all speak English but they do their best regardless. The activities with Pineapple were a highlight as well as the foam parties!! The on resort club is okay but the dj takes requests but I wish that space in particular was better cooled. Big tip, BRING BUG SPRAY!! Mosquito repellant in particular they follow you everywhere at night but I never had an issue by the pool.
2024 年 5 月に 5 泊滞在
Anthony Adames (Social Media Manager)からの返信 (投稿日 : 2024 年 5 月 25 日)
Dear Guest We are pleased to communicate with you. We appreciate the valuable rating you have given us and we feel more than pleased to know that your stay at this property was of total satisfaction. We hope to see you again soon on vacation with us. Kind regardsAtt: Management Team of the Hotel Serenade All Suites Adults Only

6/10 (普通)

Georgina

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The property was nice, however for it being an all adult resort I would have expected a little more activities for adults in the pool . Snack bars more places to grab snacks .
2024 年 5 月に 4 泊滞在
Anthony Adames (Social Media Manager)からの返信 (投稿日 : 2024 年 5 月 25 日)
Dear Guest For us it is a pleasure to communicate with you.We appreciate your comments and we regret the inconveniences presented during your stay, we will be taking into account these points already mentioned to present it to each of our department heads with the aim of improving every day.Kind Regards.Management Team of the hotel Serenade All Suites Adults Only

10/10 (非常に良い)

Jordan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was amazing the staff was awesome and whatever they getting paid they deserve a raise for how good they did the entertainment was very good would go back
2024 年 5 月に 4 泊滞在
Anthony Adames (Social Media Manager)からの返信 (投稿日 : 2024 年 5 月 28 日)
Dear Guest We are pleased to know that your stay at our resort has been positive and that you will have great memories of your stay with us. Kind regardsAtt: Management Team of the Hotel Serenade All Suites Adults Only

10/10 (非常に良い)

Natalie

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent stay overall. The travel club folks were annoying, and need to learn that no means no.
2024 年 5 月に 3 泊滞在
Anthony Adames (Social Media Manager)からの返信 (投稿日 : 2024 年 5 月 25 日)
Dear Guest We are pleased to communicate with you. We appreciate the valuable rating you have given us and we feel more than pleased to know that your stay at this property was of total satisfaction. We hope to see you again soon on vacation with us. Kind regardsAtt: Management Team of the Hotel Serenade All Suites Adults Only

2/10 (非常に不満)

Nasia

気になった点 : 清潔度
2024 年 5 月に 4 泊滞在
Anthony Adames (Social Media Manager)からの返信 (投稿日 : 2024 年 5 月 25 日)
Dear Guest For us it is a pleasure to communicate with you.We appreciate your comments and we regret the inconveniences presented during your stay, we will be taking into account these points already mentioned to present it to each of our department heads with the aim of improving every day.Kind Regards.Management Team of the hotel Serenade All Suites Adults Only

10/10 (非常に良い)

Cassandra

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very clean and maintained resort. Lots of staff around and very friendly. Pools were always clean, beach had a lot of kelp
2024 年 5 月に 6 泊滞在
Anthony Adames (Social Media Manager)からの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Guest We are very happy to know that we have met your expectations and that you have spent a beautiful vacation with us. We hope to see you again soon at our property. Kind regardsAtt: Management Team of the Hotel Serenade All Suites Adults Only

8/10 (良い)

Shanell、Mount Vernon

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing hotel. Very well maintained.
2024 年 5 月に 8 泊滞在
Anthony Adames (Social Media Manager)からの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Guest We are pleased to know that your stay at our resort has been positive and that you will have great memories of your stay with us. Kind regardsAtt: Management Team of the Hotel Serenade All Suites Adults Only

8/10 (良い)

Veladee

グループ旅行
良かった点 : スタッフとサービス、設備とサービス
My friends and I stay at the property for 5 days and 4 nights. It was a nice room and the A/C was excellent with the high temps outside. The main issues we had with our room was that our door didn’t lock unless we slammed it shut and even then sometimes it would knock out the power. In the hallway on the 3rd floor there was mold on the wall. We stayed on the adults only side and there wasn’t much entertainment going on but when we went to the family side they had everything. The club was upstairs in the same building as the lobby. All of the entertainment was on the family side of the resort. We were told that we were going to get a tour of the resort but turns out it’s a time share meeting. My advice is to take the time to go explore both sides of the resort if you decide to stay at the adults only section. Overall, it was a cool resort to stay at and everyone was friendly. The access to the beach was perfect and highly suggest doing the party boat, it was a great time.
2024 年 5 月に 4 泊滞在
Anthony Adames (Social Media Manager)からの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Guest We are pleased to communicate with you. We appreciate the valuable rating you have given us and we feel more than pleased to know that your stay at this property was of total satisfaction. We hope to see you again soon on vacation with us. Kind regardsAtt: Management Team of the Hotel Serenade All Suites Adults Only

8/10 (良い)

Jerrod

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The all adults side is quiet! The swim up pool bars closes early
2024 年 5 月に 5 泊滞在
Anthony Adames (Social Media Manager)からの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Guest, it is a pleasure to know that your stay at our resort has been completely satisfactory and you have spent some excellent days with us. We hope to see you here again soon. Kind regardsAtt: Management Team of the Serenade All Suites Adults Only Hotel

4/10 (不満)

Thomas

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
2024 年 5 月に 5 泊滞在
Anthony Adames (Social Media Manager)からの返信 (投稿日 : 2024 年 5 月 25 日)
Dear Guest For us it is a pleasure to communicate with you.We appreciate your comments and we regret the inconveniences presented during your stay, we will be taking into account these points already mentioned to present it to each of our department heads with the aim of improving every day.Kind Regards.Management Team of the hotel Serenade All Suites Adults Only

10/10 (非常に良い)

Julian

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 5 月に 6 泊滞在
Anthony Adames (Social Media Manager)からの返信 (投稿日 : 2024 年 5 月 23 日)
Estimado Huésped es un placer saber que su estancia en nuestro resort ha sido completamente satisfactoria y ha pasado unos excelentes días con nosotros esperamos volver a verlos pronto por aquí. Saludos CordialesAtt: Equipo de Dirección del Hotel Serenade All Suites Adults Only

8/10 (良い)

Nasia

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A very nice property. It is pretty small but I found that to be good I wasn’t interested in a place too big. The pool does close at 7 which I think is pretty early. Visited on a girls trip and the adults side was definitely couple heavy although we were able to make friends with another group of girls. Food was decent the burgers were probably the best thing to me. As well as the breakfast. I would recommend this property!
2024 年 5 月に 4 泊滞在
Anthony Adames (Social Media Manager)からの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Guest We are pleased to communicate with you. We appreciate the valuable rating you have given us and we feel more than pleased to know that your stay at this property was of total satisfaction. We hope to see you again soon on vacation with us. Kind regardsAtt: Management Team of the Hotel Serenade All Suites Adults Only

8/10 (良い)

Dulce

良かった点 : 清潔度、スタッフとサービス
2024 年 5 月に 4 泊滞在
Anthony Adames (Social Media Manager)からの返信 (投稿日 : 2024 年 5 月 25 日)
Dear Guest We are very happy to know that we have met your expectations and that you have spent a beautiful vacation with us. We hope to see you again soon at our property. Kind regardsAtt: Management Team of the Hotel Serenade All Suites Adults Only

10/10 (非常に良い)

VLADIMIR

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I didn’t like the smell OUTSIDE the property. Specifically in front of the property.
2024 年 5 月に 5 泊滞在
Anthony Adames (Social Media Manager)からの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Guest, it is a pleasure to know that your stay at our resort has been completely satisfactory and you have spent some excellent days with us. We hope to see you here again soon. Kind regardsAtt: Management Team of the Serenade All Suites Adults Only Hotel

2/10 (非常に不満)

Jacqueline

カップルで旅行
気になった点 : スタッフとサービス
Most of the staff was rude and the beach was ugly full of seaweed with a strong bad smell.
2024 年 5 月に 7 泊滞在
Anthony Adames (Social Media Manager)からの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Guest For us it is a pleasure to communicate with you.We appreciate your comments and we regret the inconveniences presented during your stay, we will be taking into account these points already mentioned to present it to each of our department heads with the aim of improving every day.Kind Regards.Management Team of the hotel Serenade All Suites Adults Only

10/10 (非常に良い)

Marsha

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property is beautiful and well taken care of. The employees are very nice and helpful. Only complaint is I wish there was more diversity and more English speaking employees. But overall it was a great hotel. I would definitely stay there again
2024 年 5 月に 5 泊滞在
Anthony Adames (Social Media Manager)からの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Guest, it is a pleasure for us to communicate with you, we are nothing but grateful for the excellent rating of our property since our goal is to be able to satisfy all the needs of our guests and provide them with an unforgettable vacation.We hope to see you again soon with us. Kind Regards.Management Team of the Serenade All Suites Adults Only

10/10 (非常に良い)

Destiny

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The food was ok need improvement only thing good was hibachi & Italian food also need to serve more portions
2024 年 5 月に 4 泊滞在
Anthony Adames (Social Media Manager)からの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Guest We are pleased to communicate with you. We appreciate the valuable rating you have given us and we feel more than pleased to know that your stay at this property was of total satisfaction. We hope to see you again soon on vacation with us. Kind regardsAtt: Management Team of the Hotel Serenade All Suites Adults Only

10/10 (非常に良い)

Jazmine

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is a new property just opening in October 2023. The food is amazing, the staff are friendly. Overall a great stay. If you are looking to relax then this is your place. There isn't much entertainment at night - but I think this is because it is a newer resort. There were two gentlemen that did get the party started with some activities during the day and at night. Overall a great stay. I would definitely come back to visit.
2024 年 5 月に 3 泊滞在
Anthony Adames (Social Media Manager)からの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Guest We are pleased to communicate with you. We appreciate the valuable rating you have given us and we feel more than pleased to know that your stay at this property was of total satisfaction. We hope to see you again soon on vacation with us. Kind regardsAtt: Management Team of the Hotel Serenade All Suites Adults Only

10/10 (非常に良い)

Joseph

良かった点 : スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 6 泊滞在
Anthony Adames (Social Media Manager)からの返信 (投稿日 : 2024 年 5 月 23 日)
Estimado Huésped es un placer saber que su estancia en nuestro resort ha sido completamente satisfactoria y ha pasado unos excelentes días con nosotros esperamos volver a verlos pronto por aquí. Saludos CordialesAtt: Equipo de Dirección del Hotel Serenade All Suites Adults Only

6/10 (普通)

Sherita Denise

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Property was quiet with limited Adult only vibes. Catered to older retired travelers.
2024 年 5 月に 4 泊滞在
Anthony Adames (Social Media Manager)からの返信 (投稿日 : 2024 年 5 月 21 日)
Estimado Huésped Para nosotros es un placer comunicarnos con usted y que haya elegido esta propiedad como su destino turístico vacacional.Lamentamos los inconvenientes presentados en su estadía, estaremos tomando en cuenta estos puntos ya mencionados para presentarlo a cada uno de nuestros jefes departamentales con el objetivo de mejorar cada día más. Saludos Cordiales Att: Equipo de Dirección del Hotel Serenade All Suites Adults Only

10/10 (非常に良い)

Miguel Concepción

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Muy bonito Hotel
2024 年 5 月に 3 泊滞在
Anthony Adames (Social Media Manager)からの返信 (投稿日 : 2024 年 5 月 21 日)
Estimado Huésped es un placer saber que su estancia en nuestro resort ha sido completamente satisfactoria y ha pasado unos excelentes días con nosotros esperamos volver a verlos pronto por aquí. Saludos CordialesAtt: Equipo de Dirección del Hotel Serenade All Suites Adults Only

8/10 (良い)

Pete

カップルで旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The food was average and a small language barrier
2024 年 5 月に 5 泊滞在
Anthony Adames (Social Media Manager)からの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Guest We are pleased to communicate with you. We appreciate the valuable rating you have given us and we feel more than pleased to know that your stay at this property was of total satisfaction. We hope to see you again soon on vacation with us. Kind regardsAtt: Management Team of the Hotel Serenade All Suites Adults Only

6/10 (普通)

Joseph Lee

良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
2024 年 5 月に 7 泊滞在
Anthony Adames (Social Media Manager)からの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Guest For us it is a pleasure to communicate with you.We appreciate your comments and we regret the inconveniences presented during your stay, we will be taking into account these points already mentioned to present it to each of our department heads with the aim of improving every day.Kind Regards.Management Team of the hotel Serenade All Suites Adults Only

8/10 (良い)

Eureka V

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The place was nice and very laid back. If you looking for more fun and more activities seek other places cause this ain’t the place for it. Buffet is the same every day nothing really changes. You do have the steak house where you have to reserve thru the app, so make sure you get the app. Overall my stay was a 8/10
2024 年 5 月に 4 泊滞在
Anthony Adames (Social Media Manager)からの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Guest, it is a pleasure for us to communicate with you, we are nothing but grateful for the excellent rating of our property since our goal is to be able to satisfy all the needs of our guests and provide them with an unforgettable vacation.We hope to see you again soon with us. Kind Regards.Management Team of the Serenade All Suites Adults Only

10/10 (非常に良い)

Evelyn

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Overall 5/5 experience really and truly. The resort was very beautiful,clean and lively. Staff were all friendly and accommodating even with some language barriers at times. My room came with a butler/personal attendant Melvin Santana ! He was amazing. Always responded to any room service requests (bucket of ice mainly haha) professional & informed me of all the dining options on site as well as any events going on during my stay. The food was very good. 8.5/10 . Just wish they had some more authentic/local-type Dominican cuisines. But In comparison to other resorts I’ve been to, hands down Serenade All Suites are ranked #1 with quality of food. There are also many options of great food off the resort nearby
Anthony Adames (Social Media Manager)からの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Guest We are pleased to communicate with you. We appreciate the valuable rating you have given us and we feel more than pleased to know that your stay at this property was of total satisfaction. We hope to see you again soon on vacation with us. Kind regardsAtt: Management Team of the Hotel Serenade All Suites Adults Only

8/10 (良い)

Neil

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 7 泊滞在
Anthony Adames (Social Media Manager)からの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Guest We are pleased to communicate with you. We appreciate the valuable rating you have given us and we feel more than pleased to know that your stay at this property was of total satisfaction. We hope to see you again soon on vacation with us. Kind regardsAtt: Management Team of the Hotel Serenade All Suites Adults Only

10/10 (非常に良い)

Jorge

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Muy bueno y en especial las personas de la área de recepción y los restaurantes muy amables y atentos. Me encantó el servicio y el tratado de la área de café y barra de bebidas del Lobby del Hotel. Lo recomiendo y volvería a visitarlo
2024 年 5 月に 3 泊滞在
Anthony Adames (Social Media Manager)からの返信 (投稿日 : 2024 年 5 月 21 日)
Estimado Huésped es un placer saber que su estancia en nuestro resort ha sido completamente satisfactoria y ha pasado unos excelentes días con nosotros esperamos volver a verlos pronto por aquí. Saludos CordialesAtt: Equipo de Dirección del Hotel Serenade All Suites Adults Only