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ロペサン コスタ ババロ リゾート スパ & カジノ - オール インクルーシブの口コミ

5 out of 5
ロペサン コスタ ババロ リゾート スパ & カジノ - オール インクルーシブ
Playas de Bavaro, Higuey, Punta Cana, La Altagracia

口コミ

8.4

とても良い

評価 10 - 2813 件の口コミ中 1548 件が非常に良い" "
評価 8 - 2813 件の口コミ中 585 件が良い" "
評価 6 - 2813 件の口コミ中 325 件が普通" "
評価 4 - 2813 件の口コミ中 185 件が不満" "
評価 2 - 2813 件の口コミ中 170 件が非常に不満" "

9.0/10

清潔度

8.4/10

スタッフとサービス

8.8/10

設備とサービス

9.0/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

8/10 (良い)

angela

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
There is a beautiful beach that is totally invaded by a whole bunch of boats, each playing its own music that competes with the music from the resort. It is absolutely annoying, not relaxing at all. One of the boats almost ran me over. Also annoying that unless you have a cell phone, you cannot order at the restaurants. All menus are to be "scanned" or accessed in the app. What if I don't want to have a cell phone on my vacation or if it breaks down? Staff is very nice and try to be helpful. There is no air conditioning in the lobby area and it took forever to get us checked in. We were exhausted, sticky, etc. The pool was extremely hot and it has no shade. The construction of the resort itself tends to cut the air flow so it is suffocating.
2024 年 5 月に 5 泊滞在

8/10 (良い)

Victor E

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Beautiful
2024 年 5 月に 4 泊滞在

10/10 (非常に良い)

Stephanie

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was amazing
2024 年 5 月に 7 泊滞在

10/10 (非常に良い)

Alain

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel in general is amazing
2024 年 5 月に 7 泊滞在
Lopesan Costa Bávaroからの返信 (投稿日 : 2024 年 5 月 25 日)
Dear guest, Thousands of travelers stay with us every year, but we are still as happy as the first day when a client lets us know that their stay at the hotel was satisfactory. We would like to thank him for the trust he has placed in us. We hope that he still has corners of the Dominican Republic to discover and that he does it with us again. He receives a cordial greeting,

10/10 (非常に良い)

Emely Crismari Batista

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 4 泊滞在

10/10 (非常に良い)

Andres

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Friendly service, great and well maintained facility
2024 年 5 月に 6 泊滞在
Lopesan Costa Bávaroからの返信 (投稿日 : 2024 年 5 月 25 日)
Dear guest, Thousands of travelers stay with us every year, but we are still as happy as the first day when a client lets us know that their stay at the hotel was satisfactory. We would like to thank him for the trust he has placed in us. We hope that he still has corners of the Dominican Republic to discover and that he does it with us again. He receives a cordial greeting,

10/10 (非常に良い)

dailey

良かった点 : 清潔度
Great stay
2024 年 5 月に 5 泊滞在

8/10 (良い)

FEDERICO、BRONX

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
They have a great concept, this hotel is fairly young however the builders may have over looked certain thing, for example i could not enough use my terrance when it rained my terrance ceiling was constantly drop plaster onto my deck and getting on the furniture seem like something wasnt properly sealed during the construction because my neighboring room didnt have that problem. A beautiful veiw from that balcony i really couldnt enjoy was a shame. The food was great and the staff was great if lopesan corrects some of this issues i see a very bright future for that place.
2024 年 5 月に 4 泊滞在

10/10 (非常に良い)

Jalen

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was an amazing property. To the point where you don’t have to leave it. I went on a solo trip and had an amazing experience great food , good drinks, ambiance, with multiple pools and the Bavaro beach to enjoy. There is also excursions conveniently ready to book through the resort. I would mainly suggest it to couples going for relaxation or adult groups.
2024 年 5 月に 4 泊滞在
Lopesan Costa Bávaroからの返信 (投稿日 : 2024 年 5 月 25 日)
Dear guest, Thousands of travelers stay with us every year, but we are still as happy as the first day when a client lets us know that their stay at the hotel was satisfactory. We would like to thank him for the trust he has placed in us. We hope that he still has corners of the Dominican Republic to discover and that he does it with us again. He receives a cordial greeting,

8/10 (良い)

Laura Murray

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had a great stay at the property! The staff was friendly and very hard working. The food was good, not so much the Asian dining restaurant, but the other restaurants were good. The gym was nice but it would be good to have bottles of cleaner around to clean your own equipment because it didn’t get cleaned between people. The other complaint I have is that the beach swimming area is very small. We had to walk down the beach to another resort to get to an area where you could actually swim and enjoy the water. For a resort this big and nice, the water should be a priority.
2024 年 5 月に 5 泊滞在

10/10 (非常に良い)

Mailyn

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The resort was super clean and the employees were so much fun!
2024 年 5 月に 4 泊滞在

6/10 (普通)

Jose

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Hotel is huge, like a maze. Staff is friendly, buffet was a hit and miss, there was not much activities around pool or live music. I got really sick due to food poisoning which worsened my view of the hotel, but to be fair is pretty, clean, but a little bit boring. Beer was local, most of times not cold enough. Room is good. Coffee shop really good
2024 年 5 月に 4 泊滞在

10/10 (非常に良い)

Jennifer

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 5 泊滞在

10/10 (非常に良い)

Linda

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Traveled to this all inclusive for the first time since having our son and we couldn’t be more pleased. We will be coming back again!
2024 年 5 月に 5 泊滞在
Lopesan Costa Bavaroからの返信 (投稿日 : 2024 年 5 月 24 日)
Dear guest, Greetings from Lopesan Costa Bávaro. We appreciate you taking the time to share your experiences with us, and we are also happy that the hotel met your expectations.We hope to welcome you back to our paradise. Kind regards,

4/10 (不満)

Carlos Javier Feliciano

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス
The water park was closed with no notification was offered that was very disappointing, the restaurant reservation were very bad and the restaurants were empty the entire time and staff did not accommodate walk in even do the restaurant was empty. Room clean could you some better improvements since the beds were not made correctly.
2024 年 5 月に 3 泊滞在

8/10 (良い)

Breja

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was amazing… the only part that I didn’t enjoy was the fact that all other restaurants besides the buffets were completely booked up, otherwise it was great and I will definitely come back.
2024 年 5 月に 4 泊滞在
Lopesan Costa Bavaroからの返信 (投稿日 : 2024 年 5 月 24 日)
Dear Guest,Greetings from Lopesan Costa Bávaro. Thank you for the time you took to complete our satisfaction survey, at Lopesan Costa Bávaro we know that vacations are very important and for this reason, we take your opinions seriously, we are happy to know that all aspects of our hotel were to your liking.We have also shared your comments with the corresponding departments to improve the points you have expressed to us and thus provide you with a better service in the future.Once again we thank you for your kind opinion of our hotel and we look forward to serving you again in the future.Kind regards,

10/10 (非常に良い)

Tina

2024 年 4 月に 5 泊滞在

8/10 (良い)

David S

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We loved the Bedroom, it's Comfortable and Inviting without leaving behind the Bathroom, which was very relaxing. The balcony was is also very spacious. In general, the entire construction of this building is immaculate and elegant. They din't have any service on the beach and it's to small and so may boats, hundreds of people come daily to party it's a little intimidating
2024 年 5 月に 6 泊滞在
Lopesan Costa Bavaroからの返信 (投稿日 : 2024 年 5 月 24 日)
Dear Guest,Greetings from Lopesan Costa Bávaro. Thank you for the time you took to complete our satisfaction survey, at Lopesan Costa Bávaro we know that vacations are very important and for this reason, we take your opinions seriously, we are happy to know that all aspects of our hotel were to your liking.We have also shared your comments with the corresponding departments to improve the points you have expressed to us and thus provide you with a better service in the future.Once again we thank you for your kind opinion of our hotel and we look forward to serving you again in the future.Kind regards,

10/10 (非常に良い)

Juan C

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff very kindly and attentive. Some improvements need of the rooms
2024 年 5 月に 6 泊滞在
Lopesan Costa Bavaroからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Guest,Greetings from Lopesan Costa Bávaro. Thank you for the time you took to complete our satisfaction survey, at Lopesan Costa Bávaro we know that vacations are very important and for this reason, we take your opinions seriously, we are happy to know that all aspects of our hotel were to your liking, we are glad to receive your excellent comment towards the service provided by our staff. We have also shared your comments with the corresponding departments to improve the points you have expressed to us and thus provide you with a better service in the future.Once again we thank you for your kind opinion of our hotel and we look forward to serving you again in the future.Kind regards,

10/10 (非常に良い)

Nikki

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice hotel!!!
2024 年 4 月に 2 泊滞在
Lopesan Costa Bavaroからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear guest, Greetings from Lopesan Costa Bávaro. We appreciate you taking the time to share your experiences with us, and we are also happy that the hotel met your expectations.We hope to welcome you back to our paradise. Kind regards,

10/10 (非常に良い)

Skyler

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful resort. Well worth the money
2024 年 3 月に 6 泊滞在
Lopesan Costa Bavaroからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear guest, Greetings from Lopesan Costa Bávaro. We appreciate you taking the time to share your experiences with us, and we are also happy that the hotel met your expectations.We hope to welcome you back to our paradise. Kind regards,

10/10 (非常に良い)

Micharey

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This place is beautiful, the staff are really friendly and you have everything you need In one spot. You’ll never get bored here
2024 年 4 月に 3 泊滞在
Lopesan Costa Bavaroからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear guest, Greetings from Lopesan Costa Bávaro. We appreciate that you have taken the time to share your experiences with us, in addition to this we are glad that the hotel met your expectations and that you enjoyed the service of our team.We hope to welcome you back to our paradise. Kind regards,

8/10 (良い)

Vivian

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 6 泊滞在
Lopesan Costa Bavaroからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear guest, Greetings from Lopesan Costa Bávaro. We appreciate you taking the time to share your experiences with us, and we are also happy that the hotel met your expectations.We hope to welcome you back to our paradise. Kind regards,

8/10 (良い)

Savannah

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Great stay and great hotel!
2024 年 5 月に 4 泊滞在
Lopesan Costa Bavaroからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear guest, Greetings from Lopesan Costa Bávaro. We appreciate you taking the time to share your experiences with us, and we are also happy that the hotel met your expectations.We hope to welcome you back to our paradise. Kind regards,

10/10 (非常に良い)

Angel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 6 泊滞在
Lopesan Costa Bavaroからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear guest, Greetings from Lopesan Costa Bávaro. We appreciate you taking the time to share your experiences with us, and we are also happy that the hotel met your expectations.We hope to welcome you back to our paradise. Kind regards,

10/10 (非常に良い)

Greily lago

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Five star service
2024 年 5 月に 4 泊滞在
Lopesan Costa Bavaroからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear guest, Greetings from Lopesan Costa Bávaro. We appreciate you taking the time to share your experiences with us, and we are also happy that the hotel met your expectations.We hope to welcome you back to our paradise. Kind regards,

8/10 (良い)

Ziemowit Antoni

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
I love this hotel very good
2024 年 5 月に 4 泊滞在
Lopesan Costa Bavaroからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear guest, Greetings from Lopesan Costa Bávaro. We appreciate you taking the time to share your experiences with us, and we are also happy that the hotel met your expectations.We hope to welcome you back to our paradise. Kind regards,

8/10 (良い)

Josh

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Confusion to get around property. All the staff was 5 stars!! The beds were hard, so i had to use several pillows to lay on. If you had any issues they addressed it immediately!! Pay attention and reserve at the specialty restaurants. However, there was plenty of places to eat. Alcohol was plentiful. The beach front had a lot of seaweed but once you got in the water it was warm. The water was blue not clear. Excursions were reasonable. I didn’t like the fact that the clubs wouldn’t diversify the music.
2024 年 5 月に 6 泊滞在
Lopesan Costa Bavaroからの返信 (投稿日 : 2024 年 5 月 24 日)
Dear Guest,Greetings from Lopesan Costa Bávaro. Thank you for the time you took to complete our satisfaction survey, at Lopesan Costa Bávaro we know that vacations are very important and for this reason, we take your opinions seriously, we are happy to know that all aspects of our hotel were to your liking, we are glad to receive your excellent comment towards the service provided by our staff. We have also shared your comments with the corresponding departments to improve the points you have expressed to us and thus provide you with a better service in the future.Once again we thank you for your kind opinion of our hotel and we look forward to serving you again in the future.Kind regards,

10/10 (非常に良い)

Ashley

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I loved that it offered so many different restaurants, the property was huge which made it a task to walk around but the staff was always helpful. Disliked not having a face towel to shower with and had to buy them in the gift shop but overall I loved it and will be back
2024 年 5 月に 4 泊滞在
Lopesan Costa Bavaroからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear guest, Greetings from Lopesan Costa Bávaro. We appreciate that you have taken the time to share your experiences with us, in addition to this we are happy that the hotel met your expectations and that you enjoyed the service of our team and that you loved the gastronomic offer we have.We have also shared your comments with the corresponding departments to improve the points you have expressed to us and thus provide you with a better service in the future.We hope to welcome you back to our paradise. Kind regards,

10/10 (非常に良い)

Radoslaw

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had a great time our butler Ramone was awesome
2024 年 5 月に 8 泊滞在
Lopesan Costa Bavaroからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear guest, Greetings from Lopesan Costa Bávaro. We appreciate that you have taken the time to share your experiences with us, in addition to this we are glad that the hotel met your expectations and that you enjoyed the service of our team.We hope to welcome you back to our paradise. Kind regards,

4/10 (不満)

Ervin

家族旅行, グループ旅行
良かった点 : 施設のコンディションと設備
気になった点 : スタッフとサービス
Bad Service
2024 年 5 月に 5 泊滞在
Lopesan Costa Bavaroからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear guest, Greetings from Lopesan Costa Bávaro. Thank you for the time you have taken to evaluate us, the opinions of our guests are very important to us, we have shared your comments with the corresponding departments to improve the points you have expressed to us and thus provide you with better service in the future. We hope to welcome you back to our hotel to change your perception of some of our services. Kind regards,

4/10 (不満)

Alexander

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
They gave me a different room, the air conditioning didn't work well, the refrigerator didn't work either, the iron didn't heat up, the showers didn't work, the buffets were never good, they took a long time to fill them, the beer in the bars was very bad and hot, the bottles of The water they had in the freezer of each bar was always hot, in the lobby it was always very hot, having air conditioning and many other things.
2024 年 5 月に 5 泊滞在

8/10 (良い)

Amanda

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice resort. The rooms, buildings, outdoor areas, and pools were all very nice. The beach itself wasn't as pretty as others I've been too. The service was all great with the exception of the french restaurant. I personally wouldn't bother getting reservations for any of the restaurants. I would just stick to the buffet and room service (which is included). The food at the restaurants were either the same or worse than the buffet. That being said I thought the buffet was pretty good and had good variety. There were multiple bars at various locations and the drinks were included. My one gripe about the outdoor area is that i wish they'd had more restrooms around the pools.
2024 年 5 月に 4 泊滞在
Lopesan Costa Bavaroからの返信 (投稿日 : 2024 年 5 月 24 日)
Dear Guest,Greetings from Lopesan Costa Bávaro. Thank you for the time you took to complete our satisfaction survey, at Lopesan Costa Bávaro we know that vacations are very important and for this reason, we take your opinions seriously, we are happy to know that all aspects of our hotel were to your liking.We have also shared your comments with the corresponding departments to improve the points you have expressed to us and thus provide you with a better service in the future.Once again we thank you for your kind opinion of our hotel and we look forward to serving you again in the future.Kind regards,

4/10 (不満)

keith zygmunt

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 4 泊滞在
Lopesan Costa Bavaroからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear guest, Greetings from Lopesan Costa Bávaro. Thank you for the time you have taken to evaluate us, the opinions of our guests are very important to us, we have shared your comments with the corresponding departments to improve the points you have expressed to us and thus provide you with better service in the future. We hope to welcome you back to our hotel to change your perception of some of our services. Kind regards,

10/10 (非常に良い)

Denise

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place!
2024 年 5 月に 2 泊滞在
Lopesan Costa Bavaroからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear guest, Greetings from Lopesan Costa Bávaro. We appreciate you taking the time to share your experiences with us, and we are also happy that the hotel met your expectations.We hope to welcome you back to our paradise. Kind regards,

10/10 (非常に良い)

Christine

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
First time experience with all-inclusive at Lopesan Costa Bavaro Resort. Everything is well-prepared from food to drinks and scenic spots. A lot of things to do and try within the facility. They can also recommend excursions to fit your schedule. Excellente!
2024 年 5 月に 3 泊滞在
Lopesan Costa Bavaroからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear guest, Greetings from Lopesan Costa Bávaro. We appreciate that you have taken the time to share your experiences with us, in addition to this we are happy that the hotel met your expectations, that you enjoyed the service of our team and that you loved the gastronomic offer we have.We hope to welcome you back to our paradise. Kind regards, Public relations

10/10 (非常に良い)

Ashley

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Friendly staff beautiful resort would come back again
2024 年 5 月に 3 泊滞在
Lopesan Costa Bavaroからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear guest, Greetings from Lopesan Costa Bávaro. We appreciate that you have taken the time to share your experiences with us, in addition to this we are glad that the hotel met your expectations and that you enjoyed the service of our team.We hope to welcome you back to our paradise. Kind regards,

10/10 (非常に良い)

Carol

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Amazing Hotel
2024 年 5 月に 3 泊滞在
Lopesan Costa Bavaroからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear guest, Greetings from Lopesan Costa Bávaro. We appreciate you taking the time to share your experiences with us, and we are also happy that the hotel met your expectations.We hope to welcome you back to our paradise. Kind regards,

10/10 (非常に良い)

Ivonne

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Me encantó, la comida, la piscina, el check in fue super rápido, las bebidas divinas al igual que los restaurantes!
2024 年 5 月に 3 泊滞在
Lopesan Costa Bavaroからの返信 (投稿日 : 2024 年 5 月 20 日)
Estimada Huésped, Saludos desde Lopesan Costa Bávaro. Le agradecemos que se haya tomado el tiempo de compartir sus experiencias con nosotros, además de esto nos alegra que el hotel cumpliera con sus expectativas, que disfrutara del servicio de nuestro equipo y que la oferta gastronómica que tenemos le haya encantado.Esperamos poder recibirle nuevamente en nuestro paraíso. Saludos Cordiales,

10/10 (非常に良い)

Alina

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great
2024 年 5 月に 3 泊滞在
Lopesan Costa Bavaroからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear guest, Greetings from Lopesan Costa Bávaro. We appreciate you taking the time to share your experiences with us, and we are also happy that the hotel met your expectations.We hope to welcome you back to our paradise. Kind regards,

10/10 (非常に良い)

Shanaya

カップルで旅行, 家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
great hotel
2024 年 5 月に 3 泊滞在
Lopesan Costa Bavaroからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear guest, Greetings from Lopesan Costa Bávaro. We appreciate you taking the time to share your experiences with us, and we are also happy that the hotel met your expectations.We hope to welcome you back to our paradise. Kind regards,

4/10 (不満)

Juanita

家族旅行
良かった点 : 清潔度
I stayed here for a wedding and checked out and checked into another hotel. First night I called reporting no hot water, no one ever came to my room to check it. All of the dining was already booked leaving you to eat at the buffet. The buffet food was horrible. Room service food was horrible.
2024 年 5 月に 1 泊滞在
Lopesan Costa Bavaroからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear guest, Greetings from Lopesan Costa Bávaro. Thank you for the time you have taken to evaluate us, the opinions of our guests are very important to us, we have shared your comments with the corresponding departments to improve the points you have expressed to us and thus provide you with better service in the future. We hope to welcome you back to our hotel to change your perception of some of our services. Kind regards,

10/10 (非常に良い)

Miguel Costa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good experience, will come bask for shure
2024 年 5 月に 4 泊滞在
Lopesan Costa Bavaroからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear guest, Greetings from Lopesan Costa Bávaro. We appreciate you taking the time to share your experiences with us, and we are also happy that the hotel met your expectations.We hope to welcome you back to our paradise. Kind regards,

2/10 (非常に不満)

Ashley

カップルで旅行
良かった点 : 施設のコンディションと設備
気になった点 : 清潔度、スタッフとサービス
Worst experience Ive has ever had in Punta Cana. We arrived Wednesday and paid for a king suite ocean view. We were given the wrong room and when they attempted to switch my husband and I to a different room, the view was a building. Again, not what we had initially booked. The following day we were offered another room that had the amenities we requested however, when i went to inspect the room before moving our belongings, the employee opened the door only to find the room was already occupied and the gentleman was literally coming out of the shower. Terrible experience. We went back to the reception area to file another complaint, and as offered another room with zero view. I spent 2/3 of my trip literally trying to solve this room issue. I raised my complaint to Public Relations and was given a free upgrade to one of the swim up suites. Gorgeous room and very aesthetically pleasing. The issue with this room was the insects and the AC unit not functioning. The entire room had condensation. The bed was moist, our documents had shriveled up because of how moist the air was, mosquitos were coming in and on our last day we had a roach on our ceiling. With all that moisture, the bed linens reeked. The food was also terrible. Majority of the foods provided were all undercooked. The staff always seem to be un a hurry up and go manner so even when we asked them for extra side of fries or bacon, they were insanely forgetful. Lopesan is aesthetically pleasing but a terrible stay.
2024 年 5 月に 4 泊滞在

10/10 (非常に良い)

Jose Javier

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent Victoria was a helpful person very professional
2024 年 5 月に 3 泊滞在
Lopesan Costa Bavaroからの返信 (投稿日 : 2024 年 5 月 19 日)
Dear guest, Greetings from Lopesan Costa Bávaro. We appreciate that you have taken the time to share your experiences with us, in addition to this we are glad that the hotel met your expectations and that you enjoyed the service of our team.We hope to welcome you back to our paradise. Kind regards,

6/10 (普通)

ROLANDO MIGUEL

小さなお子様連れの家族旅行
気になった点 : 設備とサービス
The hotel was a maze to navigate with little to no signs and the map on the webpage was terrible. The walking between the amenities was easily about a half a mile long. The amenities had additional charges like the arcade where the bowling, gaming machines for kids, and a pool table were. The only attraction included was a water park that was located at the very end of the property and was too hardcore for toddlers to enjoy. The food was mediocre even at the specialty restaurants. The landscaping was extremely ugly around the hotel. The TV were modern but were connected to a very old cable box with an old remote and very poor resolution on most channels. The rooms were always humid even though the AC was always blowing and the thermostats were not controlling the temperature at all.
2024 年 5 月に 7 泊滞在

10/10 (非常に良い)

Xochitl

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I had a great time! It was more than we expected
2024 年 5 月に 5 泊滞在
Lopesan Costa Bavaroからの返信 (投稿日 : 2024 年 5 月 19 日)
Dear guest, Greetings from Lopesan Costa Bávaro. We appreciate you taking the time to share your experiences with us, and we are also happy that the hotel met your expectations.We hope to welcome you back to our paradise. Kind regards,

10/10 (非常に良い)

Victor

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We love this place but they can improve. 1. Lacking entertainment in Carolina Blvd. There is entertainment but only 2 hours. Should go on till 12am 2. Michael Jackson was hard to watch, lights always blinding the eyes 3. Boats in front of the beach 30 make us feel unsafe to swim in the beach. Destroys the view of the ocean. Lopesan should send them away. These views are shared by many.
2024 年 5 月に 7 泊滞在
Lopesan Costa Bavaroからの返信 (投稿日 : 2024 年 5 月 19 日)
Dear Guest,Greetings from Lopesan Costa Bávaro. Thank you for the time you took to complete our satisfaction survey, at Lopesan Costa Bávaro we know that vacations are very important and for this reason, we take your opinions seriously, we are happy to know that all aspects of our hotel were to your liking.We have also shared your comments with the corresponding departments to improve the points you have expressed to us and thus provide you with a better service in the future.Once again we thank you for your kind opinion of our hotel and we look forward to serving you again in the future.Kind regards,

6/10 (普通)

Midialys

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The staff and hotel was very nice it’s a perfect place if you want pool and beach, everything is super clean. Now the food is not the best food 1 or 2 restaurants at most was alright.
2024 年 5 月に 7 泊滞在
Lopesan Costa Bavaroからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear guest, Greetings from Lopesan Costa Bávaro. Thank you for the time you have taken to evaluate us, the opinions of our guests are very important to us, we have shared your comments with the corresponding departments to improve the points you have expressed to us and thus provide you with better service in the future. We hope to welcome you back to our hotel to change your perception of some of our services. Kind regards,

10/10 (非常に良い)

Noredis E

カップルで旅行
良かった点 : 設備とサービス
2024 年 5 月に 3 泊滞在
Lopesan Costa Bavaroからの返信 (投稿日 : 2024 年 5 月 19 日)
Dear guest, Greetings from Lopesan Costa Bávaro. We appreciate you taking the time to share your experiences with us, and we are also happy that the hotel met your expectations.We hope to welcome you back to our paradise. Kind regards,