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カサ・チャブレ・シアン・カアン・リザーブ - チュルム サウスの口コミ

4.5 out of 5
カサ・チャブレ・シアン・カアン・リザーブ - チュルム サウス
Carretara Tulum-Punta Allen Km 34.5, Sian Kaan Biosphere Reserve, Punta Allen, QROO

口コミ

9.4

最高に素晴らしい

評価 10 - 18 件の口コミ中 14 件が非常に良い" "
評価 8 - 18 件の口コミ中 3 件が良い" "
評価 6 - 18 件の口コミ中 0 件が普通" "
評価 4 - 18 件の口コミ中 1 件が不満" "
評価 2 - 18 件の口コミ中 0 件が非常に不満" "

9.4/10

清潔度

9.0/10

スタッフとサービス

8.0/10

設備とサービス

9.6/10

施設のコンディションと設備

口コミ

10/10 (非常に良い)

Deasy、Washington

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Mukan resort was beyond words. I have never had a more wonderful experience in my whole life. The resort was incredibly well kept and serene, and the wait staff were top class. I can’t recommend Mukan more highly!!!
2020 年 3 月に 4 泊滞在
Jorge Linares Reservation Managerからの返信 (投稿日 : 2020 年 3 月 23 日)
Dear Deasy, We are more than happy to heard your amazing experience in our pice of heaven Mukan Resort. Best Regards

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Beautiful room, nice location, however price is too high for value, and dinners much too expensive.
2020 年 2 月に 2 泊滞在
Jorge Linares Reservation Managerからの返信 (投稿日 : 2020 年 3 月 23 日)
Good afternoon Dear Guest, We really appreciate your comments. your feedback is so helpful for all of us! Best Regards

10/10 (非常に良い)

Hillary

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Heaven on earth.
Absolutely stunning, breath-taking slice of heaven away from tourist traps and in the thick of a nature preserve. Felt like we had the place nearly to ourselves. Plenty of privacy even in the main lodge. Service was great. A drive from Tulum proper- but we rented a car and all in all, once you get past the strip of "trendy" (i.e. tacky) resorts near Tulum, the road down to Mukan was one of the most beautiful drives I've ever taken. I am counting down until my next visit back. I could write a novella about all the wonderful attributes here - the sand, the sea, the beach, the dogs, the sunset dock by the mangroves. We took a nature excursion through the hotel and saw sea turtles, dolphins, and manatees. The only small note I'll say - the food is not amazing. It's fine - but dinner (sans the delicious cheesecake) didn't impress me.
2020 年 1 月に 2 泊滞在
Jorge Linares Reservations Managerからの返信 (投稿日 : 2020 年 3 月 23 日)
Good afternoon Mrs, Hillary, We really appreciate all your comments, your words are very encouraging to continue with this amazing team. Also, we will take care on the details about our food experience. Best Regards

10/10 (非常に良い)

Niclas

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 1 月に 7 泊滞在
Jorge Linares Reservations Managerからの返信 (投稿日 : 2020 年 3 月 23 日)
Good afternoon, We apologies for our late response! I really glad to heard that your stay was so amazing! Best Regards

10/10 (非常に良い)

Rory

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Paradise
Couldn’t think of a better place to spend time. From start to finish Juan and his team manage to make what is already an incredibly special place even more special. Beautiful location, wonderful hotel and attentive service. We loved it.
2019 年 8 月に 2 泊滞在
Juan Vilchisからの返信 (投稿日 : 2019 年 8 月 29 日)
Dear Rory and Sharon; Thank you for your kind words. We hope to welcome you soon for more sunsets! Kindes regards, Mukan Team

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Relaxing Gem south of Tulum
This is a great remote hotel amidst the bustle of Tulum. An hour south (3 hours from airport). Cute Boutique hotel with 10 rooms. Secluded, great service. Food was fine (nothing incredible but it was good). The hotel has a beach side with kayaks and paddle boards and a lagoon side where you can hire a boat to show You around. It’s not cheap but we saw dolphins and turtles. The sunset on the lagoon side was beautiful. We stayed in the master beach villa which I highly recommend. It’s off on its own with direct beach views. The staff was very personalized and everyone was nice. They made us a candlelight 4 course dinner in front of our room and set up free cocktails and apps for sunset. Lots of hammocks and day beds for places to relax. This place is great for a family reunion or corporate retreat, couples or a group of friends. The stars at night were also amazing
2019 年 8 月に 1 泊滞在
Juan Vilchisからの返信 (投稿日 : 2019 年 8 月 29 日)
Dear Guest; Greetings from paradise Mukan! Thank you for showing us your own experience, we hope to welcome you soon. Our staff is very grated with your kind comments. Regards from paradise, Mukan Team reservations@mukan.com

10/10 (非常に良い)

Catalina

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Your off the grid paradise awaits.
We have spent the last 25 years staying at various resorts up and down this peninsula, this is the second place we have ever felt we can come back to over and over. Everything is carefully curated including their staff, to the point where you feel like you are staying with a close friend who also happens to have a lot of money. It is not ostentatious or hip, it is very real and low key. For sure the coolest place I've ever stayed. I had never taken a yoga class or done guided meditation but decided to try it out, Barbara is the most humble, sweetest and patient instructor. Meditation on the beach with her was restorative. I wish I had more space for this review to name each person by name because everyone is so amazing at Mukan. It is an art form how they perfectly balance giving you privacy with meeting your needs. This is the perfect place for anyone who lives a very busy life back home and just needs to hit the re-set button. You can do a little or as much as you want in this area. Punta Allen is approximately a ten minute drive on freshly laid road, should you get cabin fever. In July it does get hot but the air conditioning system in the palapa was very efficient. The Sargasso situation is not bad here like everywhere else we stopped at. Only 1 day the water was tea stained, the other days it was clean. Also there is a natural pool a short walk which also had a few days where the water was perfect.
2019 年 7 月に 2 泊滞在
Karizme Salinasからの返信 (投稿日 : 2019 年 7 月 11 日)
Dear Catalina Thank you so much for your comments, we really appreciate that you enjoyed your stay with us. We hope that you come back soon!!!

10/10 (非常に良い)

TR、Washington DC

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent, personalised customer service. The staff really took care of us.
2019 年 6 月に 3 泊滞在
Mukanからの返信 (投稿日 : 2019 年 7 月 3 日)
Thank you so much, we appreciate your comments. We hope to see you soon in our little paradise!

10/10 (非常に良い)

Ashley

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Amazing Property, Even Better Staff!
This hotel and experience was absolutely incredible. Kindest staff. Can't wait to come back!
2019 年 5 月に 2 泊滞在
Mukan Resortからの返信 (投稿日 : 2019 年 5 月 30 日)
It is a pleasure for us that your vacations have been incredible. We hope to see you soon

10/10 (非常に良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is a very secluded private resort, beautifully kept. The rooms were spacious very clean and comfortable. The food was exceptional as well as the service.
2019 年 2 月に 7 泊滞在
Mukan Resortからの返信 (投稿日 : 2019 年 5 月 3 日)
We appreciate your preference and was a pleasure to attendant. The feedback is very important for us. Thank you so much!

8/10 (良い)

Rae

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2019 年 2 月に 3 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The solitude (10 rooms max!), views, people, and food are spectacular. We loved the group activities like yoga, cleaning the beach, sunsets with drinks, etc. We paid for the all inclusive meal service but since beach service wasn’t really a thing it wasn’t easy to take advantage of. We also wished there were more of the large comfortable pods to sit on because they offer shade and two couples took them for
2018 年 11 月に 2 泊滞在
Reservationsからの返信 (投稿日 : 2018 年 11 月 29 日)
Dear past guest, Thank you for your comments and opportunity to improve our service. We value customer service highly and we will look into this asap. We look forward to seeing you in the future! Kind regards, Reservations

10/10 (非常に良い)

Luis、Cd Mexico

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
gran lugar, extraordinaria atencion, un chef que realiza su trabajo con pasion y un equipo de gente fuera de serie
2018 年 11 月に 3 泊滞在
Reservacionesからの返信 (投稿日 : 2018 年 11 月 14 日)
Gracias por sus lindos comentarios. Fue un placer haberlos conocido y esperamos recibirlos nuevamente. Saludos desde Mukan!

10/10 (非常に良い)

JUAN C

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Go staff go!!
Sin duda el gran staff logra hacerte sentir como en casa, eso compensa el trayecto y el tema de sargazo y plástico en la playa. Un verdadero refugio para olvidarse del mundo.
2018 年 10 月に 5 泊滞在
Reservacionesからの返信 (投稿日 : 2018 年 11 月 3 日)
¡Muchas gracias! Fue un placer haberlos atendido y esperamos recibirlos nuevamente. Saludos desde Mukan.

4/10 (不満)

宿泊されたお客様

良かった点 : 客室の快適度
気になった点 : スタッフとサービス
Pésimo servicio
Todo el personal pesimo no atendieron bien y el restaurante malo y precios muy elevados
2018 年 3 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

Lage ein Traum
Sie müssen 45 km rumpelpiste in Kauf nehmen.das bedeutet ca 2:30 Stunden.darunter geht gar nichts.oder 400 pp für boattransfer .sehr isoliert.zusatzkosten erheblich.bungalows etwas heruntergewohnt.alles wird durch die traumhafte lage getoppt.ein Abenteuer weg vom etwas affigen tulum. Strand sehr gepflegt allerdings nur im Hotelbereich.Die Angestellten herzlich bemüht.
2017 年 12 月に 3 泊滞在

10/10 (非常に良い)

Stephane

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2017 年 8 月に 2 泊滞在

10/10 (非常に良い)

javi、Barcelona

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Paradise 2017
Great experience. Very friendly staff. Well served and fantástic location. Confortable rooms
2017 年 8 月に 3 泊滞在