"Staff are so helpful and nice! No need to even ask for luggage help, the amazing porters come to you right away when they see you with bags. Top notch service. Everything was so smooth staying here. The rooftop with pool has such an amazing view, up close of Santa Croce and the whole city spread out before you. Highly recommend this hotel, especially if you’d like to be more towards the less crowded Santa Croce area away from super central central stazione or Duomo area."