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エル ベソ アット オーシャン コーラル & トルケサ 大人限定 - オールインクルーシブの口コミ

4.5 out of 5

口コミ

8.0

とても良い

評価 10 - 1598 件の口コミ中 703 件が非常に良い" "
評価 8 - 1598 件の口コミ中 437 件が良い" "
評価 6 - 1598 件の口コミ中 235 件が普通" "
評価 4 - 1598 件の口コミ中 144 件が不満" "
評価 2 - 1598 件の口コミ中 79 件が非常に不満" "

8.4/10

清潔度

8.6/10

スタッフとサービス

8.0/10

設備とサービス

8.0/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

10/10 (非常に良い)

Mao

2024 年 3 月に 1 泊滞在
Ocean Coral & Turquesaからの返信 (投稿日 : 2024 年 4 月 17 日)
Dear Mao:Thank you for choosing to vacation at Ocean Coral & Turquesa.We really appreciate your excellent rating as it lets us know that we have done everything possible to successfully complete your stay. Thank you for taking the time to rate us on this page. We look forward to your soon return, to offer you our best effort and that you can have a great experience again at Ocean Coral & Turquesa.Best regards

10/10 (非常に良い)

MAKOTO

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2022 年 7 月に 3 泊滞在

10/10 (非常に良い)

Mark

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Property was beautiful. Jesus C. Was our butler in the privileged section…he was excellent!
2024 年 5 月に 3 泊滞在

8/10 (良い)

sandra

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
La comida muy rica, es limpio, el precio es muy bueno
2024 年 5 月に 4 泊滞在

10/10 (非常に良い)

Rosa

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Gracias por su hospitalidad
2024 年 5 月に 2 泊滞在
Ocean Coral & Turquesaからの返信 (投稿日 : 2024 年 5 月 28 日)
Estimada Rosa:Gracias por haber elegido sus vacaciones en Ocean Coral & Turquesa.Agradecemos enormemente por tomarse el tiempo para escribir sus excelentes comentarios en esta página y hacernos saber que hemos hecho lo mejor para finalizar su estadía de manera satisfactoria. Enviaremos sus felicitaciones a los departamentos y al personal involucrado en hacer que usted y su familia tengan unas excelentes vacaciones.¡Esperamos su regreso y nuevamente dejarse consentir!Saludos cordiales

10/10 (非常に良い)

Carolina Valdivieso

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The service was excellent Antonio, Gustavo,Hilda,Henry,Alejandro,Eduardo and Elias , Great employees, attention and detail,very personable you can tell they like their job, they met are expectations and then some. I own a service oriented business in the United States and I know what good service looks like. These people are excellent at their job..
2024 年 5 月に 5 泊滞在
Ocean Coral & Turquesaからの返信 (投稿日 : 2024 年 5 月 28 日)
Dear Carolina Valdivieso:We sincerely appreciate you choosing Ocean Coral & Turquesa for your stay and for sharing your experiences with us.We are glad to hear that our bar team colleagues contributed to making your stay an amazing experience. Your kind words are a true recognition of the effort and dedication of our talented team.We will gladly pass on your comments to the relevant team, who will be encouraged to know that their work made a difference to your stay.We sincerely hope to see you back at our hotel. We are here to offer you another unforgettable stay.Best regards

10/10 (非常に良い)

Martin Eliut

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excelente servicio, muy cómodo.
2024 年 5 月に 3 泊滞在
Ocean Coral & Turquesaからの返信 (投稿日 : 2024 年 5 月 27 日)
Estimado Martin Eliut:Gracias por elegir Ocean Coral & Turquesa para sus vacaciones.Apreciamos mucho su excelente puntuación, ya que nos hace saber que hemos hecho todo lo posible para que su estancia sea exitosa. Gracias por tomarse el tiempo para calificarnos en esta página.Esperamos su pronto regreso para ofrecerle nuestro mejor esfuerzo y que pueda tener una gran experiencia nuevamente en Ocean Coral & Turquesa.Saludos cordiales

10/10 (非常に良い)

Olga Volha

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel. Delicious food, amazing amenity, friendly and attentive personal
2024 年 5 月に 4 泊滞在
Ocean Coral & Turquesaからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Olga Volha:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards

8/10 (良い)

Hairely Santana

グループ旅行
良かった点 : 清潔度、スタッフとサービス
I like the property it was nice and big. Nice clean pools. The food was ok, rooms ok.. customer service was ok but the staff try to push too much for people to buy excursion and to get into things you not really interested in doing ...
2024 年 5 月に 2 泊滞在
Ocean Coral & Turquesaからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Hairely Santana:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.Your suggestions are very valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us with any questions or requests.We look forward to having the opportunity to welcome you again at the Ocean Coral & Turquesa!Best regards

10/10 (非常に良い)

Janelle

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved that the property had themed nights for dining and events and entertainment for the guests. Fine dining was so impressive and we definitely got our money’s worth. Drinks were really good too, I recommend the Mango Margarita! One day of our stay, they had stands (jewelry/handcrafted items/souvenirs) on the property, which I was impressed by so we wouldn’t need to leave the resort to shop for those things. Maid service and in room mini bar was great too!
2024 年 5 月に 5 泊滞在
Ocean Coral & Turquesaからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Janelle:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards

2/10 (非常に不満)

Pamela

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス
Very rude staff, very limited amenities and activities. All the activities are outsourced from another hotel, hence the price is doubled. No sense of respect for the older/seniors. The staff will try to rip you off and take advantage of every opportunity to make money out of you, they will create inconvenience to get you to tip them to make things happen. As simple as getting your room refrigerator/water refilled, getting towels, getting in yoga class or even getting a seating for dinning. You would order a drink at the pool it will be an hour to 2 hours to see the waiter pass by you again and definitely without your order until you tip.
2024 年 5 月に 5 泊滞在
Ocean Coral & Turquesaからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Pamela:We would like to express our gratitude to you for choosing our hotel for your past vacations. We deeply regret that your experience did not meet your expectations. We greatly appreciate your feedback, as it helps us to identify areas of improvement and ensure an exceptional experience for all our guests.We have taken note of your comments and have shared them with the departments involved. We are committed to working on the areas noted to ensure that future visits meet your expectations and those of all our guests.We appreciate your sincerity in sharing your comments on this page, as your feedback is invaluable to us. We hope you will consider giving us another opportunity to welcome you to our hotel and demonstrate that your perception can change. Our goal is to provide you with an exceptional experience on your next visit.If you have any questions or would like to discuss your comments in more detail, please do not hesitate to contact us. We are here to help you.We look forward to the opportunity to welcome you back to this, your home.Best regards

8/10 (良い)

Darrell

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Pros: Nice, clean and fun resort. Restaurants and food pretty good. Bartenders excellent 👍 Cons: Seaweed on the beach is ridiculous.They do try and clean the seaweed but to no avail. Beware at check-in they will try and sell you some type of timeshare/membership and it's borderline harassment.
2024 年 5 月に 3 泊滞在
Ocean Coral & Turquesaからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Darrell:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.We regret that our beaches did not meet your expectations, I inform you that we do the best way daily cleanings (from 6am to 2pm with our special tractor) to lessen the impact of seaweed, due to climate change and hurricane season, it has been a challenge for everyone in general to combat and keep our beautiful beaches in perfect condition. Your suggestions are very valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us with any questions or requests.We look forward to having the opportunity to welcome you again at the Ocean Coral & Turquesa!Best regards

10/10 (非常に良い)

Abby Lynn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 7 泊滞在
Ocean Coral & Turquesaからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Abby Lynn:Thank you for choosing Ocean Coral & Turquesa for your vacation.We really appreciate your excellent rating, as it lets us know that we have done everything possible to make your stay successful. Thank you for taking the time to rate us on this page.We look forward to your soon return to offer you our best effort so you can have a great experience again at Ocean Coral & Turquesa.Best regards

8/10 (良い)

Deborah Lee

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful hotel. Excellent service. Would stay here again.
2024 年 5 月に 5 泊滞在
Ocean Coral & Turquesaからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Deborah Lee:Thank you for choosing to vacation at Ocean Coral & Turquesa.We greatly appreciate you taking the time to write your excellent comments on this page and let us know that we have done our best to end your stay in a satisfactory manner. We will forward your compliments to the departments and staff involved in making you and your family have a great vacation.We look forward to your return and to spoil you again!Best regards

10/10 (非常に良い)

Jamie

2024 年 5 月に 4 泊滞在
Ocean Coral & Turquesaからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Jamie:Thank you for choosing Ocean Coral & Turquesa for your vacation.We really appreciate your excellent rating, as it lets us know that we have done everything possible to make your stay successful. Thank you for taking the time to rate us on this page.We look forward to your soon return to offer you our best effort so you can have a great experience again at Ocean Coral & Turquesa.Best regards

8/10 (良い)

TENESHA

グループ旅行
良かった点 : 設備とサービス
The resort was pretty good! However our flight with Frontier airlines was terrible and we didn’t get our shuttle from resort to airport that I had paid for. The resort wasn’t much help with that either. Ended up having to get a cab to the airport or miss our flight!!!! Never will fly Frontier again. Everyone on the plane felt the same. It was Terrible!!!!
2024 年 5 月に 5 泊滞在
Ocean Coral & Turquesaからの返信 (投稿日 : 2024 年 5 月 25 日)
Dear Mrs. Tenesha:We would like to express our gratitude to you for choosing our hotel for your past vacations. We deeply regret that your experience did not meet your expectations. We greatly appreciate your feedback, as it helps us to identify areas of improvement and ensure an exceptional experience for all our guests.We have taken note of your comments and have shared them with the departments involved. We are committed to working on the areas noted to ensure that future visits meet your expectations and those of all our guests.We appreciate your sincerity in sharing your comments on this page, as your feedback is invaluable to us. We hope you will consider giving us another opportunity to welcome you to our hotel and demonstrate that your perception can change. Our goal is to provide you with an exceptional experience on your next visit.If you have any questions or would like to discuss your comments in more detail, please do not hesitate to contact us. We are here to help you.We look forward to the opportunity to welcome you back to this, your home.Best regards

8/10 (良い)

Evraam

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 5 泊滞在
Ocean Coral & Turquesaからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Evraam:Thank you for choosing Ocean Coral & Turquesa for your vacation.We really appreciate your excellent rating, as it lets us know that we have done everything possible to make your stay successful. Thank you for taking the time to rate us on this page.We look forward to your soon return to offer you our best effort so you can have a great experience again at Ocean Coral & Turquesa.Best regards

8/10 (良い)

Jessica

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 7 泊滞在
Ocean Coral & Turquesaからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Jessica:Thank you for choosing Ocean Coral & Turquesa for your vacation.We really appreciate your excellent rating, as it lets us know that we have done everything possible to make your stay successful. Thank you for taking the time to rate us on this page.We look forward to your soon return to offer you our best effort so you can have a great experience again at Ocean Coral & Turquesa.Best regards

10/10 (非常に良い)

Jocelyn

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was amazing service , staff were welcoming and helped out the best they could. We had unlimited food options and some reservations but it was fine because it was worth the wait. The place is safe and isolated for only the hotels located there which is perfect for not some much people at the beach. There tours offered at the hotel and we took one and it was amazing . Cleaning service were good just that they would come at different times every day.
2024 年 5 月に 5 泊滞在
Ocean Coral & Turquesaからの返信 (投稿日 : 2024 年 5 月 25 日)
Dear Mrs. Jocelyn:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards

8/10 (良い)

Anna

良かった点 : 清潔度、スタッフとサービス
2024 年 5 月に 4 泊滞在
Ocean Coral & Turquesaからの返信 (投稿日 : 2024 年 5 月 25 日)
Dear Mrs. Anna:Thank you for choosing to vacation at Ocean Coral & Turquesa.We really appreciate your excellent rating as it lets us know that we have done everything possible to successfully complete your stay. Thank you for taking the time to rate us on this page. We look forward to your soon return, to offer you our best effort and that you can have a great experience again at Ocean Coral & Turquesa.Best regards

10/10 (非常に良い)

Luis R. Vazquez

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Es un lugar maravilloso con un servicio increíble, gracias a todo su personal por la buena atención.
2024 年 5 月に 3 泊滞在
Ocean Coral & Turquesaからの返信 (投稿日 : 2024 年 5 月 24 日)
Estimado Luis R. Vazquez:Gracias por haber elegido sus vacaciones en Ocean Coral & Turquesa.Agradecemos enormemente por tomarse el tiempo para escribir sus excelentes comentarios en esta página y hacernos saber que hemos hecho lo mejor para finalizar su estadía de manera satisfactoria. Enviaremos sus felicitaciones a los departamentos y al personal involucrado en hacer que usted y su familia tengan unas excelentes vacaciones.¡Esperamos su regreso y nuevamente dejarse consentir!Saludos cordiales

8/10 (良い)

Shannon

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This property was beautiful and staff were fantastic. The time we visited (May) there was a lot of seaweed. I understand nature, I was not bothered by the seaweed. However, the resort could have made a better effort to clean the beach. They have the equipment to do so, but didn't put in the effort.
2024 年 5 月に 5 泊滞在
Ocean Coral & Turquesaからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Shannon:Thank you for choosing to vacation at Ocean Coral & Turquesa.We greatly appreciate you taking the time to write your excellent comments on this page and let us know that we have done our best to end your stay in a satisfactory manner. We will forward your compliments to the departments and staff involved in making you and your family have a great vacation.We look forward to your return and to spoil you again!Best regards

10/10 (非常に良い)

Jair

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hermoso, agradable ambiente, excelente cocina y personal 10 de 10 sin duda volveria...
2024 年 5 月に 3 泊滞在
Ocean Coral & Turquesaからの返信 (投稿日 : 2024 年 5 月 23 日)
Estimado Jair:Gracias por elegir Ocean Coral & Turquesa para sus vacaciones. Apreciamos enormemente sus excelentes comentarios y el tiempo que se tomó para compartir sus experiencias con nosotros. Saber que nuestro equipo hizo todo lo posible para que su estancia fuera excepcional nos llena de alegría.Valoramos sus opiniones y comentarios, ya que nos ayudan a seguir mejorando y brindando a nuestros huéspedes experiencias inolvidables. Su satisfacción es nuestra prioridad.Esperamos sinceramente que regrese pronto y tenga la oportunidad de crear nuevas y emocionantes memorias en Ocean Coral & Turquesa. Estamos ansiosos por darle la bienvenida nuevamente y servirle en su próximo viaje.Gracias una vez más por su confianza en nosotros.Saludos cordiales

10/10 (非常に良い)

Dmytro

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Great property. Perfect vacation. Will return.
2024 年 5 月に 5 泊滞在
Ocean Coral & Turquesaからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Dmytro:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards

10/10 (非常に良い)

Blanca

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 4 泊滞在
Ocean Coral & Turquesaからの返信 (投稿日 : 2024 年 5 月 22 日)
Estimada Blanca:Gracias por elegir sus vacaciones en Ocean Coral & Turquesa.Apreciamos mucho su excelente calificación ya que nos hace saber que hemos hecho todo lo posible para finalizar con éxito su estancia. Gracias por tomarse el tiempo para calificarnos en esta página. Esperamos su pronto regreso, para ofrecerle nuestro mejor esfuerzo y que pueda tener una gran experiencia de nuevo en Ocean Coral & Turquesa.Saludos cordiales

10/10 (非常に良い)

MIRKO RUBIO

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excelente servicio, muy atentos todos
2024 年 5 月に 4 泊滞在
Ocean Coral & Turquesaからの返信 (投稿日 : 2024 年 5 月 22 日)
Estimado Mirko Rubio:Gracias por haber elegido sus vacaciones en Ocean Coral & Turquesa.Agradecemos enormemente por tomarse el tiempo para escribir sus excelentes comentarios en esta página y hacernos saber que hemos hecho lo mejor para finalizar su estadía de manera satisfactoria. Enviaremos sus felicitaciones a los departamentos y al personal involucrado en hacer que usted y su familia tengan unas excelentes vacaciones.¡Esperamos su regreso y nuevamente dejarse consentir!Saludos cordiales

10/10 (非常に良い)

Jenny

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
there was a group of 10 of us with all different interests - they offered many excursions for all types of people. Just staying at the resort there was plenty to do as well. My one complaint would be the Italian restaurant - the food was not great there - otherwise we thought it was great!
2024 年 5 月に 6 泊滞在
Ocean Coral & Turquesaからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Jenny:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.Your suggestions are very valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us with any questions or requests.We look forward to having the opportunity to welcome you again at the Ocean Coral & Turquesa!Best regards

10/10 (非常に良い)

Jennifer

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful property, awesome staff and unforgettable vacation!
2024 年 5 月に 6 泊滞在
Ocean Coral & Turquesaからの返信 (投稿日 : 2024 年 5 月 19 日)
Dear Jennifer:Thank you for choosing to vacation at Ocean Coral & Turquesa.We greatly appreciate you taking the time to write your excellent comments on this page and let us know that we have done our best to end your stay in a satisfactory manner. We will forward your compliments to the departments and staff involved in making you and your family have a great vacation.We look forward to your return and to spoil you again!Best regards

8/10 (良い)

Jaime

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Overall, it was a great place to stay. Extremely friendly and helpful staff, good food variety. Some days the pools had some kind of gunk floating in it but the beach was very disappointing- a foot of seaweed and it wasn’t until our last day there we saw them cleaning it up. Was really looking forward to what the pictures looked like. But had a great time and overall worth the money.
2024 年 5 月に 5 泊滞在
Ocean Coral & Turquesaからの返信 (投稿日 : 2024 年 5 月 19 日)
Dear Jaime:Thank you for choosing Ocean Coral & Turquesa for your vacation. We greatly appreciate your excellent comments and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We regret that our beaches did not meet your expectations, I inform you that we do the best way daily cleanings (from 6am to 2pm with our special tractor) to lessen the impact of seaweed, due to climate change and hurricane season, it has been a challenge for everyone in general to combat and keep our beautiful beaches in perfect condition. We value your opinions and comments, as they help us to continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you will return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you back and serving you on your next trip.Thank you once again for your confidence in us.Best regards

8/10 (良い)

Anna

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was my 3rd time at the resort, love it.
2024 年 5 月に 4 泊滞在
Ocean Coral & Turquesaからの返信 (投稿日 : 2024 年 5 月 19 日)
Dear Anna:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards

10/10 (非常に良い)

Kimberly

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely location and friendly and helpful staff. And they had hammocks!
2024 年 5 月に 4 泊滞在
Ocean Coral & Turquesaからの返信 (投稿日 : 2024 年 5 月 19 日)
Dear Kimberly:Thank you for choosing to vacation at Ocean Coral & Turquesa.We greatly appreciate you taking the time to write your excellent comments on this page and let us know that we have done our best to end your stay in a satisfactory manner. We will forward your compliments to the departments and staff involved in making you and your family have a great vacation.We look forward to your return and to spoil you again!Best regards

6/10 (普通)

Geraldeen

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Had to visit the front desk 5 times as my access card didn't work. The manager refused to speak with me. I received racial treatment in some restaurants and the front desk. No one card that it was inconvenience for me and I recently had a knee surgery and went there to rest and recuperate. Big mistake as i had to walked so many times to the front desk. I also had to walk to me room after checked in. selected persons go ride on the golf cart. will not return
2024 年 5 月に 5 泊滞在
Ocean Coral & Turquesaからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Mrs. Geraldeen:We would like to express our gratitude to you for choosing our hotel for your past vacations. We deeply regret that your experience did not meet your expectations. We greatly appreciate your feedback, as it helps us to identify areas of improvement and ensure an exceptional experience for all our guests.We have taken note of your comments and have shared them with the departments involved. We are committed to working on the areas noted to ensure that future visits meet your expectations and those of all our guests.We appreciate your sincerity in sharing your comments on this page, as your feedback is invaluable to us. We hope you will consider giving us another opportunity to welcome you to our hotel and demonstrate that your perception can change. Our goal is to provide you with an exceptional experience on your next visit.If you have any questions or would like to discuss your comments in more detail, please do not hesitate to contact us. We are here to help you.We look forward to the opportunity to welcome you back to this, your home.Best regards

10/10 (非常に良い)

Cherry A、Houston Tx

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 4 泊滞在
Ocean Coral & Turquesaからの返信 (投稿日 : 2024 年 5 月 19 日)
Dear Cherry A:Thank you for choosing to vacation at Ocean Coral & Turquesa.We really appreciate your excellent rating as it lets us know that we have done everything possible to successfully complete your stay. Thank you for taking the time to rate us on this page. We look forward to your soon return, to offer you our best effort and that you can have a great experience again at Ocean Coral & Turquesa.Best regards

10/10 (非常に良い)

jajaira

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
this resort is super underrated. I was in my research. A lot of people were putting a lot of negative comments on this resort and I was afraid of my experience But I can say that I loved my stay here. It was my first time staying here and my first time in Mexico and it would definitely not be my last. The staff were amazing and super welcoming, This resort had activities throughout the day, and even the staff participated with the guest. The food was high quality and had excellent flavor as well as the restaurants they Had, Had a lot of options to choose from. I honestly had so much fun here and I cannot wait to plan my next vacation with this resort. I wish I was able to thank everyone for the fun I had but honestly there were so many of the staff members who played a part of it
2024 年 5 月に 4 泊滞在
Ocean Coral & Turquesaからの返信 (投稿日 : 2024 年 5 月 19 日)
Dear Jajaira:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards

8/10 (良い)

Luis

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The staff was absolutely amazing, many food options. Biggest and only complaint was most of the buffet foods were not hot just room temperature. Room service food was good. Overall a great hotel, would recommend!
2024 年 5 月に 5 泊滞在
Ocean Coral & Turquesaからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Luis:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.Your suggestions are very valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us with any questions or requests.We look forward to having the opportunity to welcome you again at the Ocean Coral & Turquesa!Best regards

2/10 (非常に不満)

Amzad

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Check in was horrible. They make you wait until 3pm I have VIP with Expedia but that didn’t help. Not much to do here for younger folks.. they ask you to pay cleaning fee for the beach and yet it’s dirty you can’t go into the water. Not much entertainment either I stay at better resort before. Mini bar in room only had 2 beers lol.. checkin staff was very rude especially the one that works for Expedia no greetings from when you arrive.
Ocean Coral & Turquesaからの返信 (投稿日 : 2024 年 5 月 19 日)
Dear Amzad:We appreciate your comments and regret the bad experience during check-in. We have checked in our system and you booked two rooms requesting early check-in for both rooms. Due to the hotel's occupancy, it was only possible to deliver one room to you before the normal delivery time, which is 3:00 pm. We also have information that “El Beso” bracelets were given to all guests of both reservations so that they could enjoy all the hotel facilities.We have taken note of your comments and have shared them with the departments involved. We are committed to working on the areas noted to ensure that future visits meet your expectations and those of all our guests.We appreciate your sincerity in sharing your comments on this page, as your feedback is invaluable to us. We hope you will consider giving us another opportunity to welcome you to our hotel and demonstrate that your perception can change. Our goal is to provide you with an exceptional experience on your next visit.We look forward to the opportunity to welcome you back to this, your home.Best regards

10/10 (非常に良い)

Miguel Angel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excelente hotel, grandes espacios, variedad de restaurante, habitaciones nuevas y cómodas, buen trato de parte del personal.
2024 年 5 月に 1 泊滞在
Ocean Coral & Turquesaからの返信 (投稿日 : 2024 年 5 月 17 日)
Estimado Miguel Angel:Gracias por elegir Ocean Coral & Turquesa para sus vacaciones. Apreciamos enormemente sus excelentes comentarios y el tiempo que se tomó para compartir sus experiencias con nosotros. Saber que nuestro equipo hizo todo lo posible para que su estancia fuera excepcional nos llena de alegría.Valoramos sus opiniones y comentarios, ya que nos ayudan a seguir mejorando y brindando a nuestros huéspedes experiencias inolvidables. Su satisfacción es nuestra prioridad.Esperamos sinceramente que regrese pronto y tenga la oportunidad de crear nuevas y emocionantes memorias en Ocean Coral & Turquesa. Estamos ansiosos por darle la bienvenida nuevamente y servirle en su próximo viaje.Gracias una vez más por su confianza en nosotros.Saludos cordiales

10/10 (非常に良い)

Kamman

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful resort, wished the beach was more swimmable! Also if the buffet choices can switch up more will be great! Otherwise great overall and will come back!
2024 年 5 月に 3 泊滞在
Ocean Coral & Turquesaからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Kamman:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.Your suggestions are very valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us with any questions or requests.We look forward to having the opportunity to welcome you again at the Ocean Coral & Turquesa!Best regards

8/10 (良い)

Ane Kirstine、Galveston

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The only thing really was the fridge was barely ciol. Room could have been cooler temp but not too hot just I like it a tad cooler. Otherwise beautiful property. Great food big lovely room nice staff very helpful
2024 年 5 月に 2 泊滞在
Ocean Coral & Turquesaからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Ane Kirstine:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.Your suggestions are very valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us with any questions or requests.We look forward to having the opportunity to welcome you again at the Ocean Coral & Turquesa!Best regards

8/10 (良い)

Jonathon

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The food quantity was bountiful but quality was lacking. Silverware and glassware were often dirty, which is understandable with such a large operation but not a 5 star operation. 4 stars.
2024 年 5 月に 3 泊滞在
Ocean Coral & Turquesaからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Jonathon:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.Your suggestions are very valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us with any questions or requests.We look forward to having the opportunity to welcome you again at the Ocean Coral & Turquesa!Best regards

10/10 (非常に良い)

Ricardo

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Muy buena atención, en ningún momento sentimos que hubiera alguna distinción entre la atención a clientes extranjeros o nacionales. La comida fue buena en cada uno de los restaurantes. Las actividades y eventos en general fueron entretenidas. La variedad de amenidades dentro del hotel nos permitió tener una estancia bastante divertida y relajante. Nuestra única queja es la limpieza de la playa. Se entiene que la situación del sargazo es incontenible, pero de igual forma esperabamos que se retirará periodicamente la acumulación a la orilla, lo cuál no pasaba, por lo cuál nunca pudimos entrar al mar. Adicionalmente, percibimos muchos desechos plásticos a lo largo de la playa.
2024 年 5 月に 4 泊滞在
Ocean Coral & Turquesaからの返信 (投稿日 : 2024 年 5 月 14 日)
Estimado Ricardo:Gracias por elegir Ocean Coral & Turquesa para sus vacaciones. Apreciamos enormemente sus excelentes comentarios y el tiempo que se tomó para compartir sus experiencias con nosotros. Saber que nuestro equipo hizo todo lo posible para que su estancia fuera excepcional nos llena de alegría.Valoramos sus opiniones y comentarios, ya que nos ayudan a seguir mejorando y brindando a nuestros huéspedes experiencias inolvidables. Su satisfacción es nuestra prioridad.Esperamos sinceramente que regrese pronto y tenga la oportunidad de crear nuevas y emocionantes memorias en Ocean Coral & Turquesa. Estamos ansiosos por darle la bienvenida nuevamente y servirle en su próximo viaje.Gracias una vez más por su confianza en nosotros.Saludos cordiales

4/10 (不満)

Kate

カップルで旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Our "free upgrade" to El Beso ended up placing us in the farthest point of the resort. The air conditioning did not work in the room and despite repeated calls and visits to the front desk the problem was not resolved for the duration of our stay. The check-in process was inconvenient as it required several visits to the check-in counter (on arrival, at 3pm to see if room is ready, at 3:30 to check again if room is ready. These visits/times were as directed by resort staff). The concierge was pleasant and helpful on arrival, only to learn his agenda was to have us attend a time-share meeting. Otherwise, he did not provide any of the services he offered or follow-through with simple requests such as for dinner reservations or helping to find maintenance to have AC fixed. The taxi service was wonderful! The driver waited for 2 hours while we explored the town and the rates were reasonable. Through no fault of the resort, it is seaweed season so the beach and ocean was basically unusable for the entire trip. Service and presentation at the outdoor Italian Terrace restaurant was wonderful and possibly the highlight of our trip! There is plenty of pool space, they aren't crowded, but chairs are hard to come by unless you are reserving one with your towel before 9 a.m. Bar service was quick at all locations.
2024 年 5 月に 4 泊滞在
Ocean Coral & Turquesaからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Mrs. Kate:We would like to express our gratitude to you for choosing our hotel for your past vacations. We deeply regret that your experience did not meet your expectations. We greatly appreciate your feedback, as it helps us to identify areas of improvement and ensure an exceptional experience for all our guests.We have taken note of your comments and have shared them with the departments involved. We are committed to working on the areas noted to ensure that future visits meet your expectations and those of all our guests.We appreciate your sincerity in sharing your comments on this page, as your feedback is invaluable to us. We hope you will consider giving us another opportunity to welcome you to our hotel and demonstrate that your perception can change. Our goal is to provide you with an exceptional experience on your next visit.If you have any questions or would like to discuss your comments in more detail, please do not hesitate to contact us. We are here to help you.We look forward to the opportunity to welcome you back to this, your home.Best regards

10/10 (非常に良い)

Joanna Sarah Meganne

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great resort!!
2024 年 5 月に 5 泊滞在
Ocean Coral & Turquesaからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Joanna Sarah Meganne:Thank you for choosing to vacation at Ocean Coral & Turquesa.We greatly appreciate you taking the time to write your excellent comments on this page and let us know that we have done our best to end your stay in a satisfactory manner. We will forward your compliments to the departments and staff involved in making you and your family have a great vacation.We look forward to your return and to spoil you again!Best regards

10/10 (非常に良い)

Anthony

カップルで旅行, グループ旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Beautiful! Friendly staff!
2024 年 4 月に 7 泊滞在
Ocean Coral & Turquesaからの返信 (投稿日 : 2024 年 5 月 12 日)
Dear Anthony:Thank you for choosing to vacation at Ocean Coral & Turquesa.We greatly appreciate you taking the time to write your excellent comments on this page and let us know that we have done our best to end your stay in a satisfactory manner. We will forward your compliments to the departments and staff involved in making you and your family have a great vacation.We look forward to your return and to spoil you again!Best regards

8/10 (良い)

Irina

良かった点 : 清潔度、スタッフとサービス
2024 年 5 月に 7 泊滞在
Ocean Coral & Turquesaからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Irina:Thank you for choosing to vacation at Ocean Coral & Turquesa.We really appreciate your excellent rating as it lets us know that we have done everything possible to successfully complete your stay. Thank you for taking the time to rate us on this page. We look forward to your soon return, to offer you our best effort and that you can have a great experience again at Ocean Coral & Turquesa.Best regards

8/10 (良い)

lissette Joanna Rodríguez

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス、設備とサービス
La comida es muy buena, la. Mayoría nos trato muy bien, solo hay algunas personas muy elitistass con el servicio hacia los mexicanos, y muchos gatos y otro tipo de fauna, entonces los pasillos y corredores del hotel huelen mucho a popo de toda la fauna que tienen
2024 年 4 月に 4 泊滞在
Ocean Coral & Turquesaからの返信 (投稿日 : 2024 年 5 月 11 日)
Estimada Lissette Joanna Rodríguez:Queremos expresarle nuestra gratitud por haber elegido nuestro hotel para sus pasadas vacaciones. Lamentamos profundamente que su experiencia no haya cumplido con sus expectativas. Apreciamos mucho sus comentarios, ya que nos ayudan a identificar áreas de mejora y a garantizar una experiencia excepcional para todos nuestros huéspedes.Hemos tomado nota de sus comentarios y los hemos compartido con los departamentos involucrados. Estamos comprometidos en trabajar en las áreas señaladas para garantizar que futuras visitas cumplan con sus expectativas y las de todos nuestros huéspedes.Agradecemos su sinceridad al compartir sus comentarios en esta página, ya que su opinión es invaluable para nosotros. Esperamos que considere darnos una nueva oportunidad para recibirlo en nuestro hotel y demostrar que su percepción puede cambiar. Nuestro objetivo es brindarle una experiencia excepcional en su próxima visita.Esperamos tener la oportunidad de darle la bienvenida nuevamente en esta, su casa.Saludos cordiales

10/10 (非常に良い)

Leticia

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excelente atención del personal , la comida deliciosa. Un hotel grande y bello por cualquier lado que lo mires Me encanta y definitivamente volveré y lo recomendaré.
2024 年 5 月に 1 泊滞在
Ocean Coral & Turquesaからの返信 (投稿日 : 2024 年 5 月 11 日)
Estimada Sra. Leticia:Gracias por haber elegido sus vacaciones en Ocean Coral & Turquesa.Agradecemos enormemente por tomarse el tiempo para escribir sus excelentes comentarios en esta página y hacernos saber que hemos hecho lo mejor para finalizar su estadía de manera satisfactoria. Enviaremos sus felicitaciones a los departamentos y al personal involucrado en hacer que usted y su familia tengan unas excelentes vacaciones.¡Esperamos su regreso y nuevamente dejarse consentir!Saludos cordiales

10/10 (非常に良い)

Michelle Rhea

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The room was lovely and clean, and we had a beautiful view of the garden and the ocean. The staff throughout the hotel were very helpful and generous. We only faced one issue where we called room service and requested 4 bathrobes and slippers, and we never received them. One of the days, the water stopped working in the bathroom but they were extremely quick to resolve the issue. Overall it was a wonderful stay, we definitely recommend this resort to everybody.
2024 年 5 月に 3 泊滞在
Ocean Coral & Turquesaからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Michelle Rhea:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.Your suggestions are very valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us with any questions or requests.We look forward to having the opportunity to welcome you again at the Ocean Coral & Turquesa!Best regards

10/10 (非常に良い)

Ana

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Ocean Coral & Turquesaからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Ana:Thank you for choosing to vacation at Ocean Coral & Turquesa.We really appreciate your excellent rating as it lets us know that we have done everything possible to successfully complete your stay. Thank you for taking the time to rate us on this page. We look forward to your soon return, to offer you our best effort and that you can have a great experience again at Ocean Coral & Turquesa.Best regards

6/10 (普通)

Nomathamsanqa

カップルで旅行
良かった点 : 清潔度
its very far good for pple qho just want to stay at resort its very small compared to otgers the beach eater was very dirty we had to drive to cancun and playa de cal en to swim
2024 年 4 月に 7 泊滞在
Ocean Coral & Turquesaからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Nomathamsanqa:We would like to express our gratitude to you for choosing our hotel for your past vacations. We deeply regret that your experience did not meet your expectations. We greatly appreciate your feedback, as it helps us to identify areas of improvement and ensure an exceptional experience for all our guests.We regret that our beaches did not meet your expectations, I inform you that we do the best way daily cleanings (from 6am to 2pm with our special tractor) to lessen the impact of seaweed, due to climate change and hurricane season, it has been a challenge for everyone in general to combat and keep our beautiful beaches in perfect condition. We have taken note of your comments and have shared them with the departments involved. We are committed to working on the areas noted to ensure that future visits meet your expectations and those of all our guests.We appreciate your sincerity in sharing your comments on this page, as your feedback is invaluable to us. We hope you will consider giving us another opportunity to welcome you to our hotel and demonstrate that your perception can change. Our goal is to provide you with an exceptional experience on your next visit.We look forward to the opportunity to welcome you again in this, your home.Best regards