Search Condos in Puerto Morelos

"Staff needs to be fruendlier"

"The whole place is clean and beautiful, most of the staff is helpful and very friendly. The people trying to constantly sell you the package upgrade are VERY friendly. The food is Mid at best, if you want a good pastry forget about it. The pool is beautiful, and the water park looks fun but it all closes at 5pm so it's hard to enjoy if you are doing any excursions or tourism. But if you have any issues, booking schedules, dinner reservations or anything else, good luck. Noone knows what's going on, we were bounced around for hours going in circles being told to do one thing tomorrow to fix it, just to me told tomorrow... No that can't be done! However, they have no issues trying to sell you on the idea of spending 10's of thousands of dollars. On their "world class" resort. That in reality is not better than any cruise ship I've been on."

"We were originally given the wrong room when we checked in; 1 king bed instead of 2 queens. They were able to provide 2 extra beds for our kids as we couldn’t move until the next day. Front desk staff were nice, however, there was generally only 1, sometimes 2 people; so if you needed anything at a time people are checking in, could be waiting a while. Had to wake up early to get pool chairs; by 6:30 most were already saved. Aside from that, food was good, staff was nice, and the pools were great. Kids loved the mini golf course. There was also a basketball court, that also had soccer nets, right by the golf course. Wasn't the greatest condition, but my son and I still had fun using it. "

"⭐☆☆☆☆ We had a very disappointing experience at this hotel and cannot recommend it. If you are coming for the ocean, be aware of the heavy seaweed issue. There was a large amount in the water, and it wasn’t properly cleaned until the last days of our stay. Even then, the smell was strong and the water remained unusable. We didn’t go into the ocean even once. The food was very average — nothing special and sometimes not even tasty. We mostly ate at the main buffet. As Preferred Club guests, we didn’t see any real benefits. Access to certain areas, like the adults-only rooftop pool, required an additional upgrade, making it feel pointless. Rooms are outdated and clearly worn — furniture is damaged and needs attention. The main reason for the 1-star rating is a serious situation. We came for a wedding, and the bride got food poisoning from the hotel. She was extremely unwell, fainting, and could barely stand. Despite this, the staff made no accommodations, refused to adjust the schedule, and offered no solutions. The ceremony went ahead, but she was taken to the hospital shortly after. Management showed zero empathy or follow-up, even the next day. Overall, this was an extremely disappointing experience, especially for such an expensive resort."

"Cleanness, facility"

"Very nice resort. It wasn’t super big. Everyone was very attentive. Customer Service eas great!"

"Very nice"

"Food, drinks, service, and entertainment were great. I just wish housekeeping would've been consistent in timing from day to day so we knew when to step away, or expect her."

"It was a great stay at Grand Residences. Only thing that took us. by surprise was the fact that there were only 2 restaurant options. We were there only for 3 night so it didn't make a whole lot of difference for us. Buffet is always an option we look for to eat variety of food. Our Concierge Melissa Nunez was super helpful during the stay. Helped us with all our questions and also ordered a special meal with Lobster for our anniversary dinner night. Adult Pool bar close at 5pm which is a bummer. I would expect it to open at least until 10pm or considering how good of a weather it is. Overall a good place to stay you are going for relaxation."