4/10 (不満)
Cynthia、North Aurora
2025 年 12 月 7 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
I was very excited when I made the reservation, but when I arrived, there was no elevator. It was not indicated on the website. The room looked very comfortable and the kitchenette was cozy. Except there were no towels to dry the dishes. There was no information on where to get ice and yet there was a ice bucket there. The room was SO NOISY! Even with the windows being “sound proof” it was SO NOISY! Housekeeping was only doing beds and replacing towels. Everything else was FILTHY! The tables were not wiped off, the floors weren’t really swepted or mopped. The entrance was great, it was secured always, but if you were returning in the evening there isn’t enough light outside. Which made me a little nervous. Yes, you have to ring the bell in order to be let in. This would be better if there was a well lit entrance and/or if you can use your room swipe card to swipe yourself in. I always asked my Uber driver to stick around until I was let in since it was dark. The entrance lobby could use a huge facelift. The furniture eas outdated and torn. The WiFi was HORRIBLE! Get ready to use your data minutes. The roof/terrace is not at all like the pictures on the website. All there was were some metal benches and a few potted plants. I really think the pics for this property really, really need to be updated. I was deceived. I don’t thing I would’ve have stayed here if I knew all this issues were active. Inaccurate description on so many accounts. I decided to leave 2 days early because
Cynthia
2025 年 11 月に 9 泊滞在