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HOTEL SANTIAGO

2.5 star property
This historic city center retreat puts travelers steps from Zócalo de Puebla and Puebla Cathedral, offering a comfortable base for exploring the area.

Choose dates to view prices

HOTEL SANTIAGO, in Puebla Historic Center, offers essentials for a smooth stay: in-room WiFi, free self parking, and a 24-hour front desk for constant assistance. This smoke-free hotel also features an elevator for easy access.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free WiFi
  • Room service
  • Housekeeping
  • 24/7 front desk
The current price is ￥6,776
￥8,272 total
includes taxes & fees
Jul 9 - Jul 10

Room options

View all photos for Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed | Iron/ironing board, free WiFi, bed sheets

Standard Double Room, 1 Double Bed

9.4 out of 10
Exceptional
(31 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

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About the neighborhood

Puebla Historic Center, a neighborhood in Puebla, is home to HOTEL SANTIAGO. Puebla Cathedral and Great Pyramid of Cholula are notable landmarks and Africam Safari is a popular area attraction. National Museum of Mexican Railroads and Museo del Ferrocarril are also worth visiting. Visit our Puebla travel guide
Map
72000, PUE, Puebla, 3 PONIENTE 106, COL. CENTRO

What's nearby

  • A nighttime plaza with people sitting on benches, trees, and illuminated buildings.
    Zócalo de Puebla
    1 min walk - 0.1 km
  • A historic cathedral with two prominent towers and a large clock.
    Puebla Cathedral
    2 min walk - 0.2 km
  • A cobblestone street with a large cross monument, shops, and traditional textiles.
    El Parian Market
    7 min walk - 0.6 km
  • A colorful street lined with potted plants and people walking.
    Los Sapos Bazaar
    7 min walk - 0.6 km
  • Puebla Convention Center
    12 min walk - 1.0 km

Getting around

  • Puebla–Cholula Tourist Train Terminal
    8 min drive
  • Puebla Intl. Airport (PBC)
    44 min drive

Restaurants

  • Comal Cocina de Antojo
    1 min walk
  • McDonald's
    2 min walk
  • Tortas Meche
    2 min walk
  • Restaurante Hotel Royalty
    2 min walk
  • Zocalo's Restaurante & Grill
    2 min walk

About this property

HOTEL SANTIAGO

  • Hotel near Zócalo de Puebla
  • Close to Puebla Cathedral, HOTEL SANTIAGO has plenty to offer. Stay connected with free in-room WiFi.
  • You'll also enjoy the following perks during your stay:
    • Free self parking
    • Smoke-free premises, a front-desk safe, and a 24-hour front desk
    • An elevator
  • Room features
  • All guestrooms at HOTEL SANTIAGO include thoughtful touches such as 24-hour room service, as well as amenities like free WiFi and free newspapers.
  • Other conveniences in all rooms include:
    • Bathrooms with tubs or showers and free toiletries
    • Flat-screen TVs with cable channels
    • Daily housekeeping and phones

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  • Room service
  • Housekeeping
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The price is ￥2,752
￥3,275 total
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Jul 6 - Jul 7
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free 24-hour offsite parking
  • Free self parking on site

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • Elevator (39 inch wide door)

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Restaurant dining guides

More

  • Free daily newspapers
  • Free local calls
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 4:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher

We should mention

No pets and no service animals are allowed at this property

Frequently asked questions

Is HOTEL SANTIAGO pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at HOTEL SANTIAGO?

As of Jul 4, 2026, prices found for a 1-night stay for 2 adults at HOTEL SANTIAGO on Jul 9, 2026 start from ￥6,776, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is free at this property; nearby parking is also free.

What time is check-in at HOTEL SANTIAGO?

Check-in start time: 2:00 PM; Check-in end time: 4:00 PM. After-hours check-in is not available.

What time is check-out at HOTEL SANTIAGO?

Check-out is at noon.

Where is HOTEL SANTIAGO located?

Located in Puebla Historic Center, this hotel is steps from Zócalo de Puebla and Puebla Cathedral. Palafoxiana Library and Santo Domingo Church are also within 5 minutes. Puebla–Cholula Tourist Train Terminal is 23 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

HOTEL SANTIAGO Reviews

9.2

Wonderful

9.6

Cleanliness

9.0

Amenities

9.4

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 143 out of 210 reviews
Rating 8 - Good. 50 out of 210 reviews
Rating 6 - Okay. 12 out of 210 reviews
Rating 4 - Poor. 3 out of 210 reviews
Rating 2 - Terrible. 2 out of 210 reviews

Reviews

Verified

10/10 Excellent

Dominic

Liked: Cleanliness, amenities, property conditions & facilities
Clean, good shower pressure, the view is incredible
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

MARVELLA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super nice and the views on the rooftop were amazing!
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, with a excellent view
Stayed 2 nights in Feb 2025
Verified

8/10 Good

HUI

Liked: Cleanliness, staff & service, property conditions & facilities
The room is clean and the staffs are very friendly
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
H Santiago is located 1/2 block from the Zocalo and Cathedral. Plenty of shopping options and affordable eateries - some of the restaurants in this area are pricey. Staff are attentive and certainly keep the areas and room clean.
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Ramiro

Liked: Cleanliness, staff & service, property conditions & facilities
hotel staff very friendly and polite
Stayed 1 night in Sep 2024
Verified

8/10 Good

Alonso

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Staff & view from my room
Stayed 1 night in Nov 2025
Verified

8/10 Good

Ramiro

Liked: Cleanliness, staff & service, property conditions & facilities
right in the heart of time square lots or restaurants to choose from
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Hing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Next to Zócalo de Puebla Centro/Catedral de Puebla

It was a pleasant stay and extremely centrally located. The rates were very reasonable.
Bed
Stayed 3 nights in Aug 2024
Verified

8/10 Good

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went far and beyond to make us feel welcome.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Clean facilities
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything. Great walking area. Plenty of people and law enforcement. Clean hotel with great rooftop patio. Would love to come again.
Stayed 1 night in Feb 2025
Verified

8/10 Good

Nicolasa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Weather was humid and hot , no air conditioning. Room and hotel was clean customer service, very convenient to city center
Stayed 1 night in May 2024
Verified

10/10 Excellent

Gloria

Liked: Cleanliness, amenities, property conditions & facilities
Everything was within walking distance. People very friendly. Fany did excellent in cleaning our room 👏 👌 🙌. The people at the front desk were very friendly and helpful when we needed some items. I higly recommend this place to stay. Everything super clean.
Stayed 4 nights in Jun 2025
Verified

8/10 Good

Merri

Liked: Cleanliness, staff & service, amenities
Great location! Clean, spacious room and lovely rooftop terrace, good water pressure. Front desk staff were helpful when asked. I didn't like the pressure to use the bellman when we arrived.
Stayed 2 nights in Aug 2024
Verified

4/10 Poor

Nadezhda

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, modern room, very clean, nice staff. Unfortunately very noisy, disco music playing outside till after midnight, garbage trucks, motorbikes, and inside hotel slamming doors, thin walls means you hear TV next room. If you want a good night's sleep don't stay here. Honest review January 2025
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

Concepcion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the location, easy to get around. Staff answered all my questions and helped me get taxis I needed. Very clean and comfortable.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

José Luis

Liked: Amenities, property conditions & facilities
Nice place
Stayed 1 night in Sep 2024
Verified

8/10 Good

Olga

N
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in May 2025
Verified

10/10 Excellent

Cristopher

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 1 night in May 2025
Verified

8/10 Good

Karla Denisse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Almost in front off the Zocalo the hart off a Puebla capital super grate licayion
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Juan

Liked: Cleanliness, amenities
Good
Stayed 1 night in Oct 2025
Verified

8/10 Good

Jannine

Liked: Cleanliness, staff & service, property conditions & facilities
Basic hotel in a great location just steps to the Zocalo. The rooms do not have good soundproofing so bring ear plugs if noise bothers you. No air conditioning but did have a floor fan that was adequate.
Stayed 1 night in Jun 2025