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Hotel Del Portal, Puebla

3.5 star property
Colonial hotel with a 24-hour front desk and a restaurant

Choose dates to view prices

Photo gallery for Hotel Del Portal, Puebla

Front of property - evening/night
Lunch and dinner served, Mexican cuisine
1 bedroom, premium bedding, in-room safe, desk
Standard With View | 1 bedroom, premium bedding, in-room safe, desk
Lobby sitting area
Close to Zócalo de Puebla and Puebla Cathedral, Hotel Del Portal, Puebla provides a terrace, dry cleaning/laundry services, and a bar. The on-site Mexican cuisine family restaurant, LA NOGADA, offers lunch and dinner. In addition to a business center, guests can connect to free in-room WiFi.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking available
  • Bar
  • Room service
  • 24/7 front desk
  • Laundry
  • Housekeeping
The current price is ￥6,074
￥7,228 total
includes taxes & fees
Sep 16 - Sep 17

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Standard Twin Room

1 bedroom, premium bedding, in-room safe, desk

Standard Twin Room

Highlights

Balcony
Soundproofed
Flat-screen TV
Fan
Separate bedroom
Premium bedding
Satellite channels
Desk
  • 12 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Triple Room

1 bedroom, premium bedding, in-room safe, desk

Standard Triple Room

Highlights

Soundproofed
Free cribs/infant beds
Flat-screen TV
Fan
Separate bedroom
Premium bedding
Satellite channels
Desk
  • 12 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Superior Room, 2 Double Beds, Balcony

1 bedroom, premium bedding, in-room safe, desk

Superior Room, 2 Double Beds, Balcony

Highlights

Soundproofed
Flat-screen TV
Fan
Separate bedroom
Premium bedding
Satellite channels
Desk
Wardrobe or closet
  • 12 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior

1 bedroom, premium bedding, in-room safe, desk

Superior

8.0 out of 10
Very good
(2 reviews)

Highlights

Soundproofed
Flat-screen TV
Fan
Separate bedroom
Premium bedding
Satellite channels
Desk
Wardrobe or closet
  • 10 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room, Multiple Beds

Shower, free toiletries, hair dryer, towels

Family Room, Multiple Beds

Highlights

Soundproofed
Flat-screen TV
Fan
Separate bedroom
Premium bedding
Satellite channels
Desk
Wardrobe or closet
  • 12 sq m
  • Sleeps 5
  • 3 Double Beds

Standard Room

Highlights

Soundproofed
Free cribs/infant beds
Flat-screen TV
Fan
Separate bedroom
Premium bedding
Satellite channels
Desk
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room

1 bedroom, premium bedding, in-room safe, desk

Superior Double Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Flat-screen TV
Fan
Separate bedroom
Premium bedding
Satellite channels
Desk
  • 12 sq m
  • Sleeps 2
  • 1 King Bed

Standard Twin Room

Highlights

Soundproofed
Flat-screen TV
Fan
Separate bedroom
Premium bedding
Satellite channels
Desk
Wardrobe or closet
  • Sleeps 2
  • 2 Twin Beds

Standard Room

Highlights

Soundproofed
Flat-screen TV
Fan
Separate bedroom
Premium bedding
Satellite channels
Desk
Wardrobe or closet
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room

1 bedroom, premium bedding, in-room safe, desk

Family Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Flat-screen TV
Fan
Separate bedroom
Premium bedding
Satellite channels
Desk
Wardrobe or closet
  • 12 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Twin Bed

View all photos for Standard

1 bedroom, premium bedding, in-room safe, desk

Standard

8.4 out of 10
Very good
(7 reviews)

Highlights

Soundproofed
Flat-screen TV
Fan
Separate bedroom
Premium bedding
Satellite channels
Desk
Wardrobe or closet
  • 10 sq m
  • Sleeps 2
  • 1 Double Bed

Standard Quadruple Room

Highlights

Balcony
Soundproofed
Flat-screen TV
Fan
Separate bedroom
Premium bedding
Satellite channels
Desk
  • 20 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed OR 2 Queen Beds

Superior Double Room, Balcony

Highlights

Balcony
Soundproofed
Flat-screen TV
Fan
Separate bedroom
Premium bedding
Satellite channels
Desk
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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Sep 19 - Sep 20
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About the neighborhood

Located in Puebla Historic Center, a neighborhood in Puebla, Hotel Del Portal, Puebla is in a shopping district. Puebla Cathedral and Great Pyramid of Cholula are notable landmarks and Africam Safari is a popular area attraction. National Museum of Mexican Railroads and Museo del Ferrocarril are also worth visiting.
Visit our Puebla travel guideOpens in a new window
Map
72000, PUE, Puebla, Juan de Palafox y Mendoza 205, Colonia Centro

What's nearby

  • Zócalo de Puebla - 2 min walk - 0.2 km
  • Puebla Cathedral - 3 min walk - 0.3 km
  • Puebla Convention Center - 7 min walk - 0.6 km
  • Centro Expositor - 5 min drive - 2.7 km
  • Angelopolis Commercial Center - 7 min drive - 5.6 km

Getting around

  • Puebla–Cholula Tourist Train Terminal - 9 min drive
  • Puebla Intl. Airport (PBC) - 40 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪La Porfiriana - ‬1 min walk
  • ‪Yelao - ‬3 min walk
  • ‪Vittorio's - ‬1 min walk
  • ‪Vips - ‬2 min walk

About this property

Hotel Del Portal, Puebla

Hotel near Zócalo de Puebla
Puebla Cathedral is located near Hotel Del Portal, Puebla, which provides a terrace, dry cleaning/laundry services, and a bar. The on-site Mexican cuisine family restaurant, LA NOGADA, offers lunch and dinner. In addition to a business center, guests can connect to free in-room WiFi.
Additional perks include:
  • Smoke-free premises, a banquet hall, and luggage storage
  • A front-desk safe, concierge services, and a computer station
  • A vending machine, 1 meeting room, and an elevator
Room features
All 90 rooms boast comforts such as premium bedding and laptop-compatible safes, as well as perks like free WiFi and sound-insulated walls.
More amenities include:
  • Bathrooms with showers and free toiletries
  • 32-inch flat-screen TVs with satellite channels
  • Wardrobes/closets, fans, and daily housekeeping

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (MXN 120 per night)

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • LA NOGADA

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Terrace

Spa

  • Couples treatment rooms

Accessibility

  • Elevator

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1700
  • Colonial architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Desk
  • Fan
  • Free local calls
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Nearby parking fee: MXN 120 per night (656 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

There is limited hot water on site
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel del Portal
Hotel del Portal Puebla

Frequently asked questions

Is Hotel Del Portal, Puebla pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hotel Del Portal, Puebla?

As of Sep 1, 2025, prices found for a 1-night stay for 2 adults at Hotel Del Portal, Puebla on Sep 16, 2025 start from ￥6,074, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at Hotel Del Portal, Puebla?

Check-in begins at 3:00 PM.

What time is check-out at Hotel Del Portal, Puebla?

Check-out is at noon.

Where is Hotel Del Portal, Puebla located?

Located in Puebla Historic Center, this hotel is steps from Zócalo de Puebla and Puebla Cathedral. Iglesia de la Compañía and Poblano de Arte Virreinal Museum are just steps away. Puebla–Cholula Tourist Train Terminal is 24 minutes by foot.

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Hotel Del Portal, Puebla Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 361 out of 901 reviews
Rating 8 - Good. 288 out of 901 reviews
Rating 6 - Okay. 133 out of 901 reviews
Rating 4 - Poor. 66 out of 901 reviews
Rating 2 - Terrible. 53 out of 901 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It´s a Nice Hotel in the downtown very nice place
Stayed 1 night in Aug 2025

10/10 Excellent

Karina

Liked: Property conditions & facilities
Great location
Stayed 2 nights in Mar 2025

10/10 Excellent

Ubaldo

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed at this hotel previous and it is economical for the location
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a great hotel in a good location. The staff were friendly and helpful. It was clean and tidy
Stayed 4 nights in Apr 2025

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
it was a very convenient location to Central
Stayed 5 nights in Mar 2025

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities
Will definitely be back
Stayed 4 nights in May 2025

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right on the hart off Puebla you can walk everywhere from A lot off places to visit nearby
Stayed 1 night in Feb 2025

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was great, i stayed here in the past and it was great that's i choosed it again cause customer service has always been great
Stayed 4 nights in Mar 2025

6/10 Okay

Patricio

Liked: Cleanliness, staff & service
Nice &clean the only thing no AC
Stayed 5 nights in May 2025

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ecelente
Stayed 2 nights in Mar 2025

10/10 Excellent

Alma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The family room was pretty great for my family and I. The staff was super helpful. It was a great stay. The building itself is old and very nicely kept. What could've made it better was an a/c but we had a fan in the room, it doubles as white noise to sleep 😴 🙂
Stayed 1 night in Apr 2025

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, a little old and low ceilings Is noisy due to location but gets quieter after 1am
Stayed 1 night in Apr 2025

8/10 Good

Yong Nicholas

Liked: Cleanliness
Great location. But the place definitely shows its age, and wear and tear. Staff couldn’t seem to care less.
Stayed 3 nights in Mar 2025

2/10 Terrible

Diana

Disliked: Cleanliness, amenities, property conditions & facilities
Stay away from this place. They did not return my passport.
Stayed 1 night in May 2025

10/10 Excellent

Irela

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 6 nights in Jun 2025

10/10 Excellent

Ángel

Liked: Cleanliness, amenities
Every thing its very good
Stayed 1 night in Feb 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Very well
Stayed 1 night in Feb 2025

10/10 Excellent

Alondra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😍
Stayed 1 night in Mar 2025

8/10 Good

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Love it!
Stayed 1 night in Jan 2025

4/10 Poor

Alejandro

Liked: Cleanliness
Two nights there was no hot water. The rooms without view are very small and have no ventilation. The housekeeping staff were very friendly, but not the front desk staff.
Stayed 4 nights in May 2025

8/10 Good

Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2025

8/10 Good

Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2025

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is less than a half block walk from what most everybody goes there to see, the zocalo and the cathedral. With that half block walk, you get a very nich hotel room at half the cost of other hotels directly in front of the zocalo. Most of the hotels in this area are old hotels. This hotel is not exception. Given that, I enjoy staying in a historic area and a historic hotel. Even though old, it still has been updated with modern day conviences.
Stayed 2 nights in Mar 2025

8/10 Good

Gustavo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location/Price
Stayed 1 night in Dec 2024

10/10 Excellent

mascraft

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2025