Puako Bay

The staff were very nice and accommodating. Always had a smile on their face and happy to help

Outstanding property.

Newly updated rooms but in a building that was undergoing renovation - workers were there morning till night and esthetically was a turn off- but you couldn’t really hear them. Someone accidentally called our room one morning at 7am and then our last day they ran a fire drill at 8am and again for a hour or so at 9am. Good AC. Bed was very comfortable, but the pillows were awful. Good linens. The resort is very large. There is a tram that runs constantly to ferry you between stops at the resort, but the wait for the tram can be 20 minutes or more almost every time - walking takes about 15 mins depending on building. Valet parking was well worth it (only $7 more per day than self park) and they were always very quick to get the car and you can text ahead - really good job. Food at the resort is very expensive, but that’s not a huge surprise - we picked up pizza one night and it was just fine. Resort is very close to nearby shops and restaurants and a full service grocery store and deli. Large ocean lagoon and beach at the resort great for families. All in all, good family resort but don’t think I would recommend for a couple.