8/10 (良い)
Michele
家族旅行
2025 年 8 月 30 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
It was quite disappointing we were not informed that parking was offsite. We had a handicapped member of the family with us and it made it quite difficult for us. We let the team member know when we checked in and I also asked to make sure their room was close to the elevator. That sure didn’t happen and so we ended up having to swap the 2 rooms I booked so they were closer then us. When I asked I was told 333 was closer to the elevator. They were given 333 and we were given 318 and 318 was much closer to the elevator so that was disappointing.
When I went to check out the I let the staff member know my concerns and she apologized and said there was parking at the front of the building for handicapped people. Again another disappointment after our struggle. I would say that the front desk needs a course in customer service and training.
Michele
2025 年 8 月に 2 泊滞在