I stayed at the Macdonald Tickled Trout Hotel and unfortunately found the room in a poor state—thick dust under the bed, cobwebs, exposed wiring in the corner, and a mouse that ran across the floor and vanished beneath peeling carpet.
That said, the woman on reception was fantastic—she was completely understanding, didn’t question my concerns, and immediately issued a full refund, along with free breakfast and parking. No fuss, no pushback—she handled it professionally and with empathy.
The hotel clearly has major maintenance and cleanliness issues to fix, but I can’t fault the staff on duty for how they handled it.