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Reviews of InTown Suites Extended Stay Prattville AL

2 out of 5
InTown Suites Extended Stay Prattville AL
688 Summit Pkwy, Prattville, AL

Reviews

6.6
Rating 10 - Excellent. 59 out of 215 reviews" "
Rating 8 - Good. 44 out of 215 reviews" "
Rating 6 - Okay. 48 out of 215 reviews" "
Rating 4 - Poor. 12 out of 215 reviews" "
Rating 2 - Terrible. 52 out of 215 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

4.2/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Larry

Disliked: Staff & service
Stayed 24 nights in Feb 2024

2/10 Terrible

Cortney

Stayed 2 nights in Feb 2024

2/10 Terrible

Alisa

Stayed 1 night in Oct 2023

4/10 Poor

Bonnie

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There is a rooster (no joke) that walks around the parking lot around 4-5am everyday that crows for 30 minutes or more straight-- very loudly. My room was not updated like the pictures show, old beds, nasty carpet ugly repainted cabinets etc.., not very clean( i bought Lysol for everything and wore flip flops in the shower) You get 2 towels, 1 roll of toilet paper and you cannot get more no matter how long you stay. Just a note i was not aware how "extended hotels" work so that is my ignorance if they all work the same way so ask before you book. There is NO cleaning/maid service,trash pick up, No blow dryer, iron, dishes, utensil, clothes hangers, breakfast/coffee or anything not even an ice tray in the freezer. The cabinets were repainted with a stain that splashed all over the white walls that at first we thought was blood. These places are meant i guess for a blue collar worker in town for a job just needing a place to rest. This is NOT for a vacation. ONLY plus It was cheaper and close by friends that we visiting. It did have a full size frig and we did not see any bugs. So overall as they say you get what you pay for.
Stayed 4 nights in Apr 2022

6/10 Okay

james

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 12 nights in Nov 2021

10/10 Excellent

Bryant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool
The stay was fine the management was great but it had a lot of roaches
Stayed 7 nights in Nov 2021

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely nothing
Stayed 14 nights in Apr 2021

8/10 Good

Anna t

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for the $
Great for the money it couldn't be no better
Stayed 2 nights in Feb 2021

6/10 Okay

joe

You get what you pay for
Well the stay was awesome I mean your not going to get the space comfort you have everything you have on a reg motel just bigger and more of it and reasonable rates frfr there is nowhere that compares if you go by rates and space
Stayed 2 nights in Jan 2021

10/10 Excellent

Kari

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

6/10 Okay

Deangelo

Stayed 2 nights in Jul 2020

2/10 Terrible

Verified traveler

Disliked: Amenities, property conditions & facilities
Stayed 2 nights in May 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No service at all made my travel unpleasant so i will never return to in town
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
No towels or wash cloths. Holes in the wall and paint peeling. Thugs hanging out outside all night and day. I'm pretty sure this place is a drug dealer hotel?
Stayed 1 night in Feb 2020

6/10 Okay

sylvia

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jan 2020

6/10 Okay

Mark

Business traveler
Liked: Cleanliness, room comfort
More apt than hotel
Lobby closes at 7 pm. Had to call off premises attendent to check me in at 9 pm. Had to use cell phone light to read and sign paperwork outside. Would not open lobby. Also, had to leave key in room at 7am departure. Lobby not open till 11am. Room was okay. Bed spread "dated." Bathroom sink and shower both "drip." Could not shut completely off. I wanted inexpensive and basically thats what I got. Okay, but could have been better. Hotel directed more to long term guests, not 1 nighters.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019

6/10 Okay

Verified traveler

Traveled with family
Disliked: Amenities
Was quite. Room ok... Smoke detector peeping when we walked in, no towels, tv not working
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveler

Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty Room
The room was dirty. The carpet was nasty and the room smelled like smoke even though I booked a king size non smoking room. The sink in the bathroom was dirty it looked like someone spit on the faucet and it was never wiped off. There was no water pressure to take a shower.
Stayed 2 nights in Aug 2019

4/10 Poor

Robin

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

2/10 Terrible

Jennifer, Auburn

Traveled with family and small children, Business traveler
Disliked: Staff & service, property conditions & facilities
Absolutely disgusting: Bed Bugs. DO NOT STAY HERE!! I had checked in to the InTown Suites 5/11, checked out on 5/12. I was told that there isn't anybody on site on Sunday, to leave my key in the room and someone would come by to collect them. After checking out, my right arm from my wrist to my elbow was extremely irritated and itchy. Monday morning you could see a line of bed bug bites going down my arm (I have pictures). I have been trying since Monday to reach the property directly and cannot get in touch with anybody.
Stayed 1 night in May 2019

2/10 Terrible

Verified traveler

Traveled with family and small children, Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The room was gross. Bugs, hairs, weird smells. I don’t recommend this place at all! It just felt so dirty. The outside area was absolutely gross as well. The buildings needed cleaned and the hallways and sidewalks needed a good pressure washing! Don’t stay here!
Stayed 4 nights in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Nasty. Bed bugs, not wht I reserved , receptionist rude
Stayed 1 night in Mar 2019

6/10 Okay

Garland

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Trash under the bed. Floor dirty. The flloor need mopping. Dirty tub hair in the tub. The pillow case was not clean. Never will stay there again.
Stayed 2 nights in Feb 2019

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place. Price was right.
Stayed 1 night in Jan 2019

10/10 Excellent

Grady

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Trip.
It was the nicest hotel stay I have ever had, everything was great. Kids and grand kids are coming in March have told them about the hotel and they want to stay at hotel.
Stayed 9 nights in Dec 2018

2/10 Terrible

E, Prattville, Al

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
We had to keep the lights on. It was infested with roaches.
Stayed 1 night in Nov 2018

2/10 Terrible

Angela

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I wouldn't let my dog stay here
I have stayed here once before and the room was clean and no smell. Well this time was horrible. I reserved smoking...no smoking. The room was filthy. I went to office requested another room and I was told the room was clean and that's the only room available. Well, if 315 was cleaned Moses cleaned it. The sheets on both beds had burnt holes, comforters burnt holes, and room smell like mildew and mold. Thank GOD I bought cleaning stuff, cause I couldn't find another vacancy. I cleaned, cloroxed, and Lysoled for about 45 min to an hour. I stilI couldn't stay, I lost money that I could've spent on my grandbaby. I will never stay again or recommend Inn Town Suites in Prattville to anyone. I'd rather have stayed in my car.
Stayed 1 night in Oct 2018

2/10 Terrible

Debbie

Not a very good experience. Probably never again.
This was the strangest night's visit I have ever had. Arrived, checked in, entered room...air was on 68, both tvs were blaring, very eerie feeling. Husband came in and checked out the room, everything was ok. Woke up the next morning with a Geico green creature in our window on the inside. Really!
Stayed 1 night in Aug 2018

2/10 Terrible

Tony, Madison, AL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is not a hotel/motel, these are apartment buildings with an office that has limited office hours. I understand now that you must check in by 7pm, or you don't get a room and as of this moment I have paid for something I didn't receive and have not received word on a refund or credit for future stay. I tried stopping by the office the next day at 3pm but it was locked (on a Friday afternoon.) Just be aware if you book a stay here that you might have to contact someone to open the office during business hours, and if it is after business hours of 7pm, you are out of luck.
Stayed 1 night in Aug 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst.. Experience .. Ever
Had a last minute trip to Montgomery. All my typical hotels were booked so I found this place, pictures looked ok so I booked it. I arrived at about 8:30 after a long day, and after some driving around I find it. So, I pulled in and walked to the office. Posted on the door was a " we close at 7 pm" sign and call this number. So, ok I called this number and it went to voicemail, and I got a text back that said "I can't talk right now, I'll call you back shortly". Um ok. So by that time a gentleman walks over to me with a paper in hand and I tell him who I was and that I made reservations via Orbitz. He did not have me on his list and he walked around the back and a lady walks out, who I believe was the GM. She told me they close at 7. I told her I had a prepaid Orbitz reservation for this evening. She replied that she ran the reservations from Expedia and one other site (I do not remember the name but it was NOT Orbitz ) and I was not listed. I was truly dumbfounded they were closed, after all they are a hotel? I was told they were an EXTENDED STAY hotel. Well to me that means they have kitchenettes. To them it means we close at 7pm. I explained again that I had prepaid thu Orbitz and she responded they are closed, computers are shut down and if it was not for a computer glitch she would not have even been there this evening. I asked " so what am I supposed to to?". The response was the same. We close at 7pm. Wow, just Wow. So I had to find another place.
Stayed 1 night in Aug 2018

2/10 Terrible

Mary-Margaret

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
THE MOST TERRIBLE, HORRIBLE, REALLY, REALLY BAD
No where at all, did I find that you had to check in by 7 pm, so when I got there at 10:30 pm, the office was dark and locked up tight. Therefore I had NO WAY TO GET MY KEY FOR MY ROOM, so if I hadn't had a friend with me, I WOULD HAVE BEEN SLEEPING IN THE PARKING LOT. Called them numerous times the next day, no answer, this number is no longer in service. Then when I finally got someone on the phone, she specifically said, "WE DIDN'T HEAR FROM YOU, SO THE BOOKING WENT BACK INTO OUR SYSTEM, AND THERE WILL BE NO CANCELLATION CHARGE." But then they did not remove the charge, they refused to remove it, because they said, they have no record of that conversation, and therefore classified me as a no-show for my reservation and charged me for the first night. THAT'S CRAZY AND RIDICULOUS, because I WAS NOT A NO-SHOW. I NEVER RECEIVED ANY INFO that check in was required by 7 pm. And they still refused to return my money, because I was still in that same system that they promised would not charge me cancellation, did just and exactly that. DO NOT STAY HERE.
Stayed 2 nights in Aug 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nobody was available to check in after 7:00.
Nobody was available to check us in after 7:00 PM. Our flight was delayed and we were not able to contact the office. I was forced to find alternative lodging and pay out of pocket. When I contacted the after house number I was rudely told to go down the road and find a room. Very Poor customer service. I am still trying to get my refund from Expedia.
Stayed 3 nights in Jun 2018

2/10 Terrible

Franklin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not book this property.
Only rated overall and service because after booking I went to dinner and showed up at 8:00 pm to check in and was told that since I did not contact them prior to 7:00 pm I could not stay there!!! This is the first time I have been turned away from a hotel/motel at 8:00 pm after having a reservation. By the way,,,, you still have to pay for a room you do not get to stay in.... A total waste of money!!! Ended up paying for another place to stay.Do not book this place unless you want to pay them and another place for the same night.
Stayed 1 night in Jun 2018

6/10 Okay

Bri

No shower curtain or tub plug and the pool is broken.
Stayed 4 nights in May 2018

2/10 Terrible

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
I had a late check in scheduled for 1am, they told me to call the phone number on the door when I arrived and the 24/7 attendant would bring my key to the main office so I could get into my room. I missed my connection flight, I tried calling the office and their reservations department, they didn't have the attendants number. I arrived at the hotel at 4:30am, I called the number, it went to voicemail 3 times. I left a message to call me back as soon as they woke up. I never received a call. I had to wait until the front desk opened at 11am to get my room key, it was the wrong kind of room. I am not impressed at all.
Stayed 3 nights in May 2018

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
This is the worst hotel I have ever seen I literally slept in my car it was that bad
Stayed 1 night in May 2018

2/10 Terrible

JJ

Disliked: Cleanliness, room comfort
No staff available at time of checkin. Room was not clean amd in good repair. We didn't stay there requested that we be provided another place to stay.
Stayed 4 nights in May 2018

2/10 Terrible

Arnold, Atmore, AL

Disliked: Staff & service
Did not hold my reservation
Made a reservation about three weeks in advance for two nights. Got a call early in the morning the day of arrival from the hotel advising that they had guests who did not check out, and no rooms were available for me. "You know how to take the reservation, you just don't know how to hold the reservation-- and that's the most important part of the reservation." (Seinfeld)
Stayed 2 nights in Apr 2018

8/10 Good

Catherine

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent

6/10 Okay

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
InTown Suites
When I first arrived, they didn't have a non smoking as I had requested. I did accept a smoking room since that was all they had and I was really tired. The room wasn't clean, the smoke literally suffocated me and I was unable to sleep. I sprayed, put carpet fresh down nothing could remove or mask the smell of the room. There wasn't a stove in the room as advertised, there were lots of small roaches in the room. Initially was very upset and disappointed. I called the front desk and told them I absolutely had to move and how uncomfortable I was and they were extremely apologetic and moved me to a non smoking room immediately. That room was like night and day. I was very pleased with that room. I felt really comfortable, it had all of the appliances. I will definitely stay again, if and only if the room I request is available and the price was Awesome as well.
Stayed 3 nights in Feb 2018

10/10 Excellent

Neree (NiNi), Prattville, AL

Liked: Staff & service, property conditions & facilities, room comfort
We had an excellent stay. The only problem I had was when I was checking out. I went to the front office to turn in our key and the lady that was in the office was impolite when I opened the door at the office entrance. The prior day when I checked in I couldn't enter the office without a key. So, when I go to check-out I try using my key but the light blinks red, meaning the key was not working for me to enter. I knocked on the front window because I could see someone sitting down at the front desk. She says something but i can't hear it. I then wait a few seconds look back in the window and she's still sitting there. So I knock one more time on the wondow. She then stands up and leans over the counter some and yells at me, "The door is open!!". I open the door and went in. As I was coming in the door-way I looked and she was rolling her eyes, at my situation probably. That was very rude and poor customer service
Stayed 1 night in Feb 2018

6/10 Okay

Ginger

Stayed 10 nights in Jan 2018

6/10 Okay

Angela

Liked: Cleanliness, property conditions & facilities, room comfort
It was mostly good except in my group we had 4 rooms. 3 rooms had very little toilet paper and 1 room didn’t have any.
Stayed 1 night in Feb 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
coffee is needed
Stayed 1 night in Feb 2018