4/10 (不満)
Rebecca
2024 年 5 月 7 日
良かった点 : 施設のコンディションと設備
気になった点 : 清潔度、スタッフとサービス、設備とサービス
When I arrived in the middle of the night there was a sticky area on a nightstand. I called and asked for someone to come clean it. They brought Preparation H wipes to "clean" it. When I asked for it to be cleaned by something that killed germs, he argued with me and threatenly said I should get a refund and leave. The woman, who appeares to be the cleaning lady, brought actual cleaner and wiped it up. She said she uses the Prep H wipes all the time to clean things up and neither seemed to understand they are medicated, not germ killing wipes. Training is needed! You would think post Covid that all cleaners would know how to clean properly! They also lost the report of my call to tell them I would be coming in late and were unprofessional in that regard.
Rebecca
2024 年 5 月に 3 泊滞在