ポーツウッド ホテル

「Unfortunately, I didn't have contact with any of the staff 」

「The bedsheets were dirty with holes in them from cigarette burns and the smoke alarm was covered by a glove hanging on the ceiling Was told a cleaner would come out, but they never did. We did not stayed the night and had to find somewhere else.」

「Upon arrival, I was initially assigned an occupied room. The place was unstaffed, and the provided phone number was unreachable. I had to ask other guests for an alternative number. I called, texted, and left a WhatsApp message on that number, but received no response for at least an hour.When I finally received a text message with details for a new room, I found the bed was broken and the room was freezing cold. A staff member told me he would come to fix the issue but ultimately never showed...

「Cleanliness requires attention. Faced an issue with the lock while checking in and the customer support was very difficult to reach and help arrived almost after we being stranded for 2 hours . 」

「Clean room」

「I have swveral photos to prove, there was massive holes in the walls, the door had been jimmied open as it was badly damaged and poorly fixed, they expected 2 disabled people who cant walk to get up 2 flights of steep twisty stairs, there was rat poop in the room, and there was no such thing as staff.」

「Very Hot! No AC. Did not feel safe, there were people walking around through the hallways and smoking out side, which their smoke came into our room through the one and only tiny window which offered limited ventilation」

「The property is undergoing some kind of renovation. It is dirty, fire doors do not close properly. The bed sank when you touched it. No tv, no WiFi, security of the property leaves a lot to be desired. The shared bathrooms are dirty and the locks barely work. Holes in the plasterboard walls. Stains up the walls. DO NOT stay here.」

「No staff to be seen」

「宿泊した部屋は、ホテルの裏手にあり、部屋の中は綺麗だったが、広さが狭く、風呂も狭かった。、レストランや食べ物屋が近くには少なく、徒歩で遠くに食べに行った。（パブは近くにはあった）」

「You will receive what you will never expect. But if you ask for something, you will expect You WILL NOT GET. 」

「Cleaner room, breakfast was terrible Food last night was awful and me and hubby have been sick all day Tea coffee in room but 1 club biscuit 2 of us stayed in the room how does that work 」

「部屋の設備は古いが、清潔感があり快適だった。 食事は個性的な味付けで好き嫌いがはっきりわかれた。」

「家族向きに子供の施設があるのが良い。 ホテルの方の対応は親切です。 部屋の掃除がきれいでない。 トイレの流れが悪い。 」