4/10 (不満)
Joseph
家族旅行
2023 年 1 月 26 日
気になった点 : スタッフとサービス
Receptionists wasn't friendly attend to customer. We checked in for 4D3N. On the third day, we received call from the hotel saying that we were late check out and requested we check out immediately. We showed our disappointment to the Receptionists who in charge for customer check in and proven our booking detail. However the Receptionists still request we check out immediately due to the room is with another booking for the room we stayed. After few rounds of aarguement and waiting, the Receptionists finally extended our room card access. The way of the Receptionists treated us was bad. Insisting us to check out even though proven our booking validation.
Joseph
2023 年 1 月に 3 泊滞在