ポンタルメのバケーション レンタル・民泊

"部屋の清潔さ、朝食の充実度はよかったが、一部のフロントの対応が不十分であった。"

"I had an incredibly frustrating and disappointing experience at this hotel, primarily due to their unprofessional billing practices and poor room conditions. During check-out, the receptionist charged my credit card before even showing me the invoice. When I finally asked to see the details, I discovered a massive overcharge for breakfast. We were a group of 3 and only had breakfast on one day, but the hotel charged us for 6 people for every single day of our stay! I immediately complained, and a manager stepped in to process a refund. However, they once again processed the transaction without confirming the exact refund amount with me first. When I checked their calculations regarding the city tax and the actual breakfast cost, I found another discrepancy. It turned out the manager made a calculation error and refunded me too much. Unbelievably, instead of sincerely apologizing for their repeated mistakes, they demanded that I pay back the difference (around €39). Processing payments and refunds without the guest's consent, making multiple calculation errors, and then demanding more money is completely unacceptable customer service. Furthermore, our room conditions and housekeeping were terrible. We stayed in a connecting room, and the shower room was missing its glass door, which had been cheaply replaced with a shower curtain. Additionally, despite our requests, we did not receive daily housekeeping. Even when we followed the rule of leaving used towels on the floor to "

"It was very easy to find the location after arriving at the train station from Paris city center. It’s also very close to the airport shuttle to go to the other terminals. "

"設備がよく部屋もきれいだった"

"CDGVALの駅から迷わず行けました 部屋にポットがあるのもよかったです "

"空港から近くシャトルサービスがある"

"Clean and convinient"

"チェックインするのが自分だけだったのですぐにできてよかった。朝食の時間等宿泊者が知りたいことは渡される文書にぽぽ書かれていたのもよかった。"

"CDGからはバス移動が最安。 アメニティはほぼ無し。 電子ケトルはフロントで貸し出しがある。 現金決算は非対応である。"