Comment:
I am a traveler for work and I use Hotels.com most to book hotels. I am currently staying in a hotel I booked with your company. Knights Inn Ponca City. I would highly recommend this hotel be removed, It is AWEFULL!! There is a family staying here, I am not sure from what country they are from, hardly any speak english. There is about 50 of them here and they are the ones running it. They are constantly loud, letting the kids run wild, the place isnt very clean, the heater barely works, I had to get a space heater because it was 40 degrees in my room, then I couldnt get any hot water, I tried three times, I told them and they said they kept fixing it, finally I had to go in and inspect the knob and I fixed it myself. They dont clean rooms daily, they take up all the parking spots and
dont leave any for customers. They hang out in the hallways and lobby, but there is never anyone at the front desk. Also they are all loud, playing drums and letting the kids run crazy til 3-4 in the morning, with no regard to guests, then they are back at it before 8 am. I have NEVER seen anything like this. It is the worst Hotel experience I have ever had!!!