Pomona Valley Hospital Medical Center

Newly renovated. Simple but nice. Didn't feel like a motel.

My only complaints are: There was what appeared to be some sort of vomit or maybe food on the rug in our room. The rugs/carpet in general could use a cleaning or replacing. The pool could be open a bit longer. It closes at sunset. They also need a blender to make blended drinks! The staff is amazing. They are polite, professional, friendly, and eager to make your stay as comfortable as possible. From the concierge, valet, kitchen staff, and cleaning crew to the bartender and spa staff. They truly make your stay top notch. The rooms are beautiful and spacious. The resort is very close to the ocean, though the photos are a bit misleading since they make it look like you just go out the door onto the beach. It’s about a mile walk to get there. The massage therapist was amazing. They bring everything to your room and tailor the massage to your preferences. The deep tissue massage was exactly what I needed. I would definitely stay again!

The room I had was very disappointing. The AC barely worked and the room felt humid and stuffy most of the time regardless of what I set the thermostat to. The shower floor had dark stains on it and there was a baby roach in it when I first arrived. There was also a lot of rust that had accumulated around the shower base and near the bathroom door hinge. The comfort of the bed was the one plus. You check in with a virtual agent through a kiosk. A little strange, but it was quick and easy. Even the location is super convenient for me based on where I need to get when I visit LA, I can’t see myself staying here again.