「Booked the hotel due to spa however was not open due to cleaning.
Shower head is not functioning how it supposed to and distributes water everywhere else but where it supposed to. Lose screws on the rail for the shower head as well as the glass cover for the bath tub. Sink smells. Pillow is hard like a stone. Gym is like a sauna and the lighting of it is very poor. Some equipment was broken.
To high price in regards of the bad quality and not accessible spa.
It seems like there is no...
「Hotel added a hidden fee of 7.5 euro at the time of checkout calling it a "registration fee". This was nowhere mentioned at the time of booking the hotel. They could not even explain what this is about as I did not register for any other additional service. Very bad experience and leaves a bad mark on the customer with such hidden charges!!」
「Positives
Wir waren die einzigen Gäste ( 2 )
Wir haben trotzdem jeden Früh ein reichhaltiges Frühstücksbuffet bekommen .
Zimmer und Bad waren sehr geräumig
Das Personal war sehr nett
Sehr ruhig, da es auf dem Berg ist( zum essen muss man mindestens 20 min fahren, ausser man isst im Hotel)
Negatives
Die Benutzung der Bademäntel kostet pro Mantel 6€ , hatten wir noch nie . Fand ich eine Frechheit( statt kosten für den Bademantel , lieber die Putzfrau
mit Türhängeschild zum saubermachen...
「Einfach nur hervorragend. Waren zum zweiten Mal im Chocolate Village und hatten erneut ein Charlet mit privatem Whirlpool gebucht. Sehr Erholsam! Das Personal ist auch sehr freundlich und zuvorkommend. Wir kommen bestimmt wieder.」
「Ristorante molto buono, colazione molto varia, peccato per il personale alla reception, quando ho chiesto di fare il check out la sera la ragazza è stata molto infastidita, altra cosa negativa non sono stato avvisato che non avrei potuto lasciare l'hotel la mattina presto.
Peccato, perché era andato tutto bene, ma questo malinteso non mi farà più scegliere questa struttura.」