Find hotels near Plaza Theatre, Romsey from ￥7,474

"Bed was saggy "

"We had a mixed experience at Chilworth Manor, but the staff really made the difference. Initially, we were checked into a very small, basic room. The walls were in need of a fresh coat of paint and it felt quite tired. To make things difficult, we were placed right next to a couple with two dogs—which wasn’t ideal as we were staying with a baby. Thankfully, the staff were lovely when we raised our concerns. They were very understanding and moved us to a larger room, which we really appreciated. It made the rest of our stay far more comfortable. The hotel has a nice bar area with a good atmosphere. We also enjoyed using the pool; however, it’s worth noting that it seems to be run as a separate business rather than being exclusive to the hotel. It was quite busy during our visit because of children's swimming lessons taking up a lane alongside the regular swimmers, but it was still a nice facility to have access to."

"I booked this property to take my children to see grandparents just before Christmas, they hadn’t seen for over two years, it took me two years to save the money to do so. My eldest child caught a bug and I contacted the hotel to ask if there was any way they could move the booking as I had booked a non refundable room. I hoped with my explanation and the fact it was Christmas alongside the fact they are part of a worldwide hotel chain that they would show some compassion and Christmas spirit. However they just outright refused to change the booking and even had the cheek to offer me a good rate if I rebooked through them directly! I will never ever book a Hilton change hotel again, even if money became no object in the future. I had broken hearted children who were looking forward to seeing grandparents and I had to explain that Christmas wishes do not always come true. Very very poor customer service "

"Internet was fast. Only problem I had was that the sink basin in bathroom was nearly completely blocked but got it fixed the next day.Clean room and friendly staff."

"Cleaner room, breakfast was terrible Food last night was awful and me and hubby have been sick all day Tea coffee in room but 1 club biscuit 2 of us stayed in the room how does that work "

"Staff were very welcoming and helpful. Room was comfortable and clean. Excellent food served in the pub down stairs."

"Room immaculately presented and clean upon arrival and spacious (Coach House). No dedicated parking but available nearby. Staff friendly and very obliging and helpful. "

"Room beautifully decorated and had everything you need. Very comfy bed and Kay and Graham both great hosts. Really friendly and helpful. The breakfast was outstanding. The location is central, excellent visit.. will definitely return thank you"

"Staff was brilliant and had good customer service. Probably the worse hotel stay I’ve had, weird noises at night from heaters and other appliances so couldn’t get a good sleep. The hot water went out one morning so it wasn’t hot enough and the shower head was filthy. Very uncomfortable stay. All I got was a voucher for my troubles which I appreciate as staff can’t do much but serious renovations need to be had for this establishment. "