Find hotels in Playa oeste, Puerto Plata

"Bathroom was nasty, the AC broke down 2 times and wouldn’t cool the room. The Shuttle is a mess non friendly drivers and doesn’t pass by enough your better of walking. Some staff members seem as if they didn’t want to be there and did not go above and beyond to make you feel welcome. The Hotel has plenty of things to do with good pools nice beach and great entertainment."

"Excelente servicios en recepción, me atendió María y es muy amable. Excelente servicios de limpieza Excelente personal del restaurante la Roca Son muy atentos. En especial Ramón muy atento y dedicado a su trabajo Más vigilancia y entrenamiento de servicio al cliente con los de limpieza en la playa, unos de ellos, no recuerdo su nombre me solitó buscarle 3 cerveza mientras hacia su labor en la playa."abuso de confianza". Después, todo lo demás excelente Volvería a descansar y distraer la mente Fue un excelente descanso. Gracias Expedia excelente app para viajar y Playa bachata muy bien risort en Puerto Plata."

"Wonferfull stay! Our Suite was very large and immaculate! The restaurant and bar were awesome, but the best thing about this place are the staff!!!!! So kind and helpful and attentive. We loved them!!!"

"Rooms were short on towels . Pool towels were very hard to get . Bar ran out of coconut rum 4 nights . Staff is friendly and try to help you . Breakfast was good but ran out of bacon many mornings . The fresh omeletes were fantastic as well as the chef . "

"The alcohol was horrible you couldn’t even drink any of it. We had to go out buy the alcohol at supermarket to be able to drink it. The bartenders were nice but not enough of them to be efficient for the amount of people at the resort. The system of how to make reservations for the restaurants was only on certain time and you had to get up super early to form the line. The quality of the food in restaurants were just ok editable. The food at the buffet was good choices and decent quality. The towels for the pool one was allowed to get at one location only and only for certain about time and if you lost it $15.00 to replace the towel. The resort didn’t have enough beach chairs or umbrellas for shade at the pool or beach. The pool area didn’t have swim up bar which was ok if only they had waiters by the pool to get your drinks or enough bartenders to not form such huge line just to get water or horrible drink you couldn’t even drink. Overall the place was located by the beach with beautiful view. My room was very musty and needed upgrades. The air conditioning was on and off throughout the nights. I did have a roach in my room one night.. overall experience I would not recommend or return to this resort unless the turn over to new management was to up keep the resort. The staff were friendly and polite. "

"Great view"

"Fine"

"Everything was perfect "

"Needs better management to pay attention to details. For example, we book two rooms. One room was for 5 people and only one umbrella was found. If you know 5 people are coming common sense is to put more than 1 umbrella. The other room had no umbrella and took over 2 days to get just one. Shower head holder in bathrooms were loose and water was splashing everywhere. Only buffet was available, all restaurants were book for our entire 5 day stay unless we wanted to have dinner after 9pm. Poor planning by hotel management."