Find hotels in Playa oeste, Puerto Plata

"The resort is well staffed, and the people are very kind and helpful. It is kept very clean however, the food choices are poor. The advertise restaurant is not in a building, but alfresco dining, which requires a reservation, which takes hours in a line to wait for. The rooms are uncomfortable. The mattresses are not hygienically covered in a full mattress cover the television has terrible reception. There are no amenities no gym. There is one pool and it is overcrowded the beach, chairs, and pool chairs need repair and replacement. The drinks are delicious and the resort is safe. The beach is not great for swimming. There are many reefs on Rocky ground. The housekeeping service is excellent. They come every day and do a very good job. The gardening grounds are lovely. There is entertainment every night but it’s a little bit corny. I wish they would just have great Spanish music with a wonderful dancing vibe every night instead of lip syncing rock ‘n’ roll shows."

"The resort was very nice we had a good time. Two recommendations more theme restaurants and Board games for use."

"Bathroom was nasty, the AC broke down 2 times and wouldn’t cool the room. The Shuttle is a mess non friendly drivers and doesn’t pass by enough your better of walking. Some staff members seem as if they didn’t want to be there and did not go above and beyond to make you feel welcome. The Hotel has plenty of things to do with good pools nice beach and great entertainment."

"Wonferfull stay! Our Suite was very large and immaculate! The restaurant and bar were awesome, but the best thing about this place are the staff!!!!! So kind and helpful and attentive. We loved them!!!"

"Rooms were short on towels . Pool towels were very hard to get . Bar ran out of coconut rum 4 nights . Staff is friendly and try to help you . Breakfast was good but ran out of bacon many mornings . The fresh omeletes were fantastic as well as the chef . "

"The alcohol was horrible you couldn’t even drink any of it. We had to go out buy the alcohol at supermarket to be able to drink it. The bartenders were nice but not enough of them to be efficient for the amount of people at the resort. The system of how to make reservations for the restaurants was only on certain time and you had to get up super early to form the line. The quality of the food in restaurants were just ok editable. The food at the buffet was good choices and decent quality. The towels for the pool one was allowed to get at one location only and only for certain about time and if you lost it $15.00 to replace the towel. The resort didn’t have enough beach chairs or umbrellas for shade at the pool or beach. The pool area didn’t have swim up bar which was ok if only they had waiters by the pool to get your drinks or enough bartenders to not form such huge line just to get water or horrible drink you couldn’t even drink. Overall the place was located by the beach with beautiful view. My room was very musty and needed upgrades. The air conditioning was on and off throughout the nights. I did have a roach in my room one night.. overall experience I would not recommend or return to this resort unless the turn over to new management was to up keep the resort. The staff were friendly and polite. "

"Great view"

"Fine"

"Everything was perfect "