2/10 (非常に不満)
宿泊されたお客様
家族旅行
2024 年 2 月 13 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Time travel to hell.
Let's start with the staff, rude, not friendly and didn't like at all that I had find a better price at hotels.com and made my reservation through the app and not directly with the hotel.
The hotel is old, outdated and inside the room we found that the door doesn't lock properly. They make you leave your key at the front desk without anyone monitoring it and anyone can grab your key from the counter and see the actual room number on the key tag and access the room. There is no elevator, and everything was dirty. Spiderwebs all over the place, the carpets at the hotel looked worned and dusty. Inside the room the towels had stains, we asked for new ones and they gave me horrible quality and almost holes in them. The sink was cracked, and the shower head was so old that when you opened it, the water would go past the shower curtain from the top and wet everything outside the shower. We didn't shower there, it was too disgusting. Also, the shower walls had mold. The floors of the room had a floor that was uneven and incomplete wood flooring. Paid $117 a night "with a huge discount" for the worse place I've ever stayed. I could have paid $95 for another place with an Oceanview. Definitely, never going back there. They need to remodel that place, is not only old and dirty, it's a health and safety hazard.
宿泊されたお客様
2024 年 2 月に 1 泊滞在