Pinnacle Ridge Winery

This was our very first visit to VF Resort and Casino. We stayed one night in the Stardust tower on the 5th floor. Our room was spacious overall, very clean, and the beds were very comfy. There were 5 drawers for storing clothes -- that is much more than the usual hotel. There was also a small closet in the foyer -- we liked that it did NOT have a door, so access was easy. Because the Stardust tower is round, the rooms are shaped like a slice of pie, and thus the room is narrowest when you walk in. As a result the bathroom sink and vanity are in the foyer while the toilet and tub/shower are in the rest of what comprises a standard bathroom, and it is rather tight in there, and the full size door makes it seem even smaller, but it's all very functional. The AC worked very well and provided a nice steady white noise that was soothing at bedtime. Our fridge was inoperative when we arrived but we reported it shortly thereafter and within 30 minutes a technician came to check it. He said we needed a new one. We went down to the casino and when we returned to the room 1.5 hours later, we had a new, very chilly mini-fridge. Between the front desk, maintenance, and security we were very impressed with the clearly well-trained, friendly, helpful staff. We would stay at this hotel again.

The front desk staff is not welcoming at all, except for a gentlemen who might be security and he should have their jobs. He was very helpful and went out of his way to help everyone, no exceptions. The other staff is locked under a scripted regime and don’t smile or make eye contact - as if they are not allowed to speak. The snack bar is another horrible way to trick customers to pay high prices for things they are not aware are for a fee. The list stating the prices of each item was hidden behind the snacks and it should be in visible view plastered to the wall instead. We ended up eating a chocolate bar for $7, waste of $. And the housekeeper woke us up 3 different times to check if we are still there, and the first knock was at 9:30am, 10:45am, 11:30am and 12:05pm and they were aware we checked in close to midnight the night before and was asked not to be disturbed,and that we’ll check out @ 12:30PM. And the morning manager walks around with a notebook and knocked at 12:05PM with an attitude and I felt like I was being pushed out. Her tone is the worst thing for this job and the way she interacts with the housekeepers is not something I would recommend at a hotel, especially, the walls are thin and they are guests around. She should be behind a desk with no interactions with anymore. And lastly, they should serve breakfast: maybe a chef who can make breakfast for those who rather stay in. The hotel is Club Quarter, yes, everything is small. Great choice of name!

The spa was wonderful! We also enjoyed the cocktail bar. The staff was very friendly and our room was well appointed and very roomy.