We had paid for the whole trip duration of our stay upfront through hotels.com which have the details of my credit card. But when we checked in the hotel wanted to keep our passports - we refused this and explained that I have already paid and have my credit card details. Because of this when we were at the bar to order drinks or food - we couldn’t add the bill to our room for me to pay at check out. I argued my point with this and they said this is because I haven’t left my passport. absolute idiots!
Also the standard of the hotel is not as high up as stated on the site - there were loads of areas that were broken or outdated - broken flooring of the wood decking in pool area, missing pieces of tiles in swimming pool.
The evening entertainment on the beach front bar was the same each night and on the night we wanted to attend we were told to move ourselves from the beach sofas because they had been reserved - but no one told us that we had to reserve it despite us spending money on drinks and food there - WHICH we couldn’t put on our room bill. Crap service!
Ajay
2023 年 3 月に 3 泊滞在
8/10 (良い)
Susan
家族旅行
2023 年 2 月 1 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This is a lovely place to stay.Secluded with private beach and a great pool.The staff are excellent .Restaurant a little pricey but the breakfast which was included was very good.Lots of good little restaurants near by.Only issue was a smell in the bathroom which I think was the drainage system.The bathroom itself was spotless.We enjoyed our stay and would stay there again
Susan
2023 年 1 月に 6 泊滞在
8/10 (良い)
Ann
家族旅行
2022 年 12 月 2 日
良かった点 : 清潔度、設備とサービス
気になった点 : スタッフとサービス
I thought the place was nice and convenient to the beach. It is in close proximity to nearby restaurants and eateries. There wasn't any laundry facility in the hotel so we had to carry our clothes to one nearby store. The one incident that was really frustrating is the fact that the bar didn't let us sit to watch their fire/music show. The restaurant in the hotel told us we can order and eat in the bar to watch the show, the two initial host/hostess said we can sit there. When my food was ready, another hostess said we can sit in that outdoor bar area unless we order drinks, So, she kicked us out. How embarassing and ridiculous. This is not one of the cheap hotels in the area, and this bar is part of the hotel. Needless to say, we won't be back to this. Service of bar is poor. Everyone else gave service as expected.
Ann
10/10 (非常に良い)
Howard
家族旅行
2022 年 11 月 27 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Super Friendly Staffs… Love the 2 Pools… Will definitely recommend friends to staying @ Sunset Beach.!
Howard
2022 年 11 月に 2 泊滞在
8/10 (良い)
LUIS、Chicago
カップルで旅行
2022 年 7 月 8 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great location. Friendly staff. Elevator to the room is 30 steps from the ocean. Clean rooms.
Breakfast buffet is way too over crowded. Food has no protection (plastic layer I seen in other buffets) I saw lots of people sneezing near the food station. Dangerous and unhealthy. The beach beds are there but for some reason the mattresses are not placed on top of them. It is very uncomfortable to rest on the wooden beds without the matresses.
LUIS
2022 年 7 月に 4 泊滞在
8/10 (良い)
Warren
2022 年 6 月 2 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great hotel, nice views, loud music at times.
Spent three nights here in the Grand Panorama Room. The room was amazing with a big patio to hang out on with a great view of the ocean and beach. The complimentary breakfast was very good and had a big variety. The only really downside was the loud music playing at the bar until 12-1 o clock in the am. Can’t really sit outside or in your room for that matter without hearing the loud music. Luckily we brought ear plugs so we were able to fall asleep while the music was going. I think some noise mitigation at the bar would go along ways as it seems to be more of a family, couples resort.
Warren
2022 年 5 月に 3 泊滞在
10/10 (非常に良い)
SUNGYUEN
2020 年 10 月 2 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
7월에 휴가로 선셋비치 방문했는데 이번 추석에 재방문했어요!!
지난 번 방문했을때 욕조가 있는 방이었는데 이번 방문때 욕조가 없는 방이더라구요ㅠ
프론트 직원에게 불만사항을 이야기 하니 더 좋은 방으로 업그레이드 해서 옮겨 주었어요..비용이 추가로 지불해야하는데 무료로요^^배려에 너무 감사하고 행복한 여행이었답니다.
다음에 다시 방문하고 싶어요
SUNGYUEN
2020 年 9 月に 1 泊滞在
10/10 (非常に良い)
Melvin、Singapore
2020 年 3 月 12 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Hotel still very new as works are still not ongoing. Excellent location. Near the airport. 5 mins walk to get to main street and every thing is there. The hotel had a pub and near the beach.