Phoenix Country Club

The house was sizable and location is good. However there is a strong odour in the house that was unable to removed by airing or spray. Kitchen was good but was a little dirty to use.

Please put the address of check in place not the property’s as it was so difficult to find.

It’s actually one of the most ridiculously overpriced onsen hotel I have ever been. We travel around Japan and have been living in many similar styled ryokans and rarely run into such disappointments. The hotel obviously has dinner option. But neither Expedia nor the hotel provide proper communication for such option. ( Just for comparison, for other hotels that are over 100,000 Yen / night, we always get email communications from the hotels about potential options pre arrival dates). We arrived at the hotel and then being told that we have no dinner because we didn’t choose it. I mean…I need to know about the options first before I can choose it right ? just one email about dinner options is highly appreciated especially considering the prices that we are paying. Also, there is absolutely nothing in the room fridge. The last hotel we stayed before this one provides 17 types of complimentary drinks… so you can tell the differences. And the so called onsen is basically just a bathtub in the yard. Hotel recommended us to a nearby sushi place for dinner and it’s nasty. The sushi maker took in cash bills by bare hands and went back to make sushi for us without even washing his hands. I would probably pay 1/3 or 1/2 of the prices for this place. It’s not a bad place. But it’s definitely not worth the price. 200USD/night max for the quality of the facilities and services. It’s awful that we paid close to 700 USD/ night for this. Don’t go