Great location and beautifully appointed hotel with various dining options.
Emma
2024 年 3 月に 2 泊滞在
2/10 (非常に不満)
Julian
2024 年 3 月 25 日
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Unfortunately this was a disappointment from beginning to end. On check in I was told the main restaurant had closed (at 8pm?) but the rooftop bar was open until 10pm. So I was disappointed to go to the rooftop at 9:05pm to be told they are closed!
Next day on my return from some site seeing I'm told that the rooftop bar (which was one of the main reasons I had booked the hotel) was closed again this time for a private party. This could have been relayed on their website to help ease disappointment. So I go up to my room just after 4pm to find it the same as I left it. Reception told me that the room wasn't cleaned because of the do not disturb sign but that was only on there whilst I was asleep (4am - 10am). And it got no better....to find out that the front desk receptionist was actually the manager and all he did was offer me a free shower gel for my inconvenience was disappointing. I asked for a late check out (bearing in mind for most European's 10am is early and 12 is normal). I was offered a 1 hour extension to 11am but they did cut off my internet access for the last hour...wrong instructions to a local restaurant which was just around the corner and the little things just went on and on. Overall just not a pleasant stay