All guestrooms at Hotel Northbridge feature thoughtful touches such as laptop-friendly workspaces and air conditioning, as well as amenities like free WiFi and safes.
Arrived at 1245 and I was met by a rather rude big kiwi guy at reception. I was informed my room wasn't ready and when I asked when might it be I was told if I wanted an early check in (all of an hour) I'd have to pay an additional $60 to which I laughed.
He said he'd call me as soon as it was ready which he never did at 1415 I returned and told it was now ready I should have charged him $60 for it being ready after my check in time.
The room itself was average, the light above the basin didn’t work so you had to rely on poor lighting from the room and the basin was badly cracked BUT the worst part was when my partner picked up someone elses underwear thinking they were mine....gross!
So much for housekeeping!
I eventually spoke to whom I presume was the manager who to her credit cringed when I told her what we'd found and had accounted at check in.
The $60 fee she said is only for those wanting like a 1000 or 1100 check in not an hour before which said alot about the guy's attitude at check in in the first place.
She kindly refunded 1 nights rate and our parking $20 per night which we appreciated but they need to get rid of their current staff if they want better reviews and believe in customer service.
We then went downstairs with the intention of having a drink and a feed to be met with every table being reserved for a party unless we wanted to sit outside near the kerb and traffic.
We left and went elsewhere overall a horrible experience and we'll never return.
Robert
2024 年 5 月に 2 泊滞在
4/10 (不満)
Francesco
2024 年 5 月 9 日
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Definitely needs room revamps.
Francesco
2024 年 5 月に 2 泊滞在
4/10 (不満)
Jiaowen
2024 年 3 月 16 日
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Jiaowen
2024 年 3 月に 1 泊滞在
6/10 (普通)
Richard
2024 年 3 月 15 日
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Comfortable enough
Needs a Reno
Richard
2024 年 3 月に 4 泊滞在
10/10 (非常に良い)
Krystal
グループ旅行
2024 年 2 月 11 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff are friendly.
Krystal
2024 年 2 月に 1 泊滞在
6/10 (普通)
Tony
出張
2023 年 12 月 20 日
良かった点 : 清潔度
Tony
8/10 (良い)
Chad
カップルで旅行
2023 年 12 月 14 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Chad
2023 年 12 月に 1 泊滞在
8/10 (良い)
Malcolm
家族旅行
2023 年 11 月 24 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff were professional and very helpful including organising a taxi when required
Malcolm
2023 年 11 月に 2 泊滞在
4/10 (不満)
Kim
カップルで旅行
2023 年 11 月 12 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Very comfortable beds , friendly staff
Just needs to be undated, toilet door had bunch hole in it,