I chose a king room on your website which cost more but received a two queen room when I arrived. Very unsatisfied with your service, and feel that I shouldn’t have to have a confrontation at the hotel of my choice. This has happened several times in the past, and I may try another online service next time.
Matthew
2023 年 8 月に 1 泊滞在
2/10 (非常に不満)
Brenda
出張, 家族旅行
2023 年 6 月 17 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We showed up and they couldn’t check us in because of their internet. We told them we pay cash and then they said they were overbooked.
Brenda
2023 年 6 月に 1 泊滞在
10/10 (非常に良い)
Kerry Tracy
出張
2022 年 10 月 26 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice
Kerry Tracy
2022 年 10 月に 1 泊滞在
4/10 (不満)
John
家族旅行
2022 年 10 月 7 日
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Tough times perhaps?
Think the attendant may have been asleep when we checked in. Rang the bell several times. Breakfast bar also no attended and many food items not replenished. Housekeeping just walked into room without knocking finding both by wife and myself not dressed.