We were a group of 5 adults and 5 children staying for a week in August. We rented here for the location, a short walk to the beach.
We soon discovered the property had no working hot water. The owner was mostly responsive by text and phone, but it became clear that she does not live in the area and she doesn't have a local property manager to handle problems. Therefore we had to use precious vacation time to be on site for a plumber. The plumber informed us that the hot water heater was dead and should have been replaced approximately 10 years ago based on the model and expected life cycle. So we had to spend more precious vacation time the next day while plumbers replaced the hot water heater. About 2 days into our vacation we finally had hot water.
But the biggest problem was what appeared to be black mold growing on the wall in the room with bunk beds for kids. The property owner shipped cleaning supplies to the property, apparently with the expectation that we would clean and remediate the mold ourselves. The bedroom appears to have previously been a garage that was converted into a living space. The conversion was shoddy (I'm no expert, but I'm sure it wasn't up to code), hence the mold.
Long story short, after spending 6 hours of precious vacation time on the phone with VRBO, we checked out early, VRBO refunded all of our money and helped us move into a better/safer spot..
Stay away from this place! Also, VRBO customer service is a mess!
