hotel run down.
Fortunately amazing staff to make it better.
Pictures totally not up to date on expedia website.
Swimming pool non existent, etc...
宿泊されたお客様
6/10 (普通)
宿泊されたお客様
2016 年 6 月 12 日
良かった点 : スタッフとサービス
Nice villa but bad.
Nice villa with great service. Downside was its in the jungle and the room had mozzies and gecko in it. It was in the middle of nowhere and far from town. Some things in the room were broken like the safe and lights and also the timber on the bedding.
宿泊されたお客様
4/10 (不満)
宿泊されたお客様
2016 年 3 月 1 日
気になった点 : 清潔度、客室の快適度
Hmmm
Hotel amenities not in good condition, kitchen always run out of something for your meal, and what they didn't run out of, they over-cook it or burn it. The bacon and ham for breakfast was like biltong. Cleaners need some serious training too.
宿泊されたお客様
8/10 (良い)
宿泊されたお客様
2016 年 2 月 29 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice hotel, love the private villa with pool.
Everything is great, just the restaurant could serve better size meals as we thing they were really tiny.
宿泊されたお客様
2/10 (非常に不満)
宿泊されたお客様
2015 年 8 月 23 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Not really a "luxury" villa
Not luxurious as advertised. Could not sleep well. Disturbed and inconvenienced by wildlife and traffic consistently.30 minutes from ubud.
Arriving at the Jiwa Klusa Luxury resort was a bitter disappointment. The resort was a complete construction site. All day long hammering and drilling. No warnings whatsoever during the booking procedure. The villa itself was not clean, the pool looked as if it was contaminated. The pictures on the site look excellent, the truth however the opposite. Complaining resulted in the fact that we still had to pay the 1 night we had to stay...
The resort is 30 minutes from the centre of UBUD. There is a shuttle but they tend to leave before the scheduled time and will not wait at pick-up site. After 18.00 the won't pick you up, forcing you to dine at the resort.
Hotels.com mention free minibar items - this is not the case...
Bintang beer is heavily overpriced at 55.000IDR, should be around 25.000 max.
Breakfast is a dissapointment with black roasted toast. Cleary missing devotion and hospitality since they expect customers to arrive/book anyway.
Our advice: DON'T !!!!
Marcel
10/10 (非常に良い)
宿泊されたお客様
2015 年 7 月 26 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The best place we've ever stayed!
As soon as we arrived at Jiwa Klusa, we wished we were staying longer. Three nights was not enough! The staff, the spa, the entire facility was top notch. The most impressive part was the room we stayed in. It was unlike anything we've ever experienced - truly breathtaking and beautiful. With so much to do in Ubud, we wished we had a longer stay because we wanted more time to just be at the hotel and just enjoy it.