4/10 (不満)
Matt B.
2024 年 3 月 2 日
良かった点 : 清潔度
Avoid if at all possible
Let me state upfront that the property we stayed at, while not what we booked, was great. Marriott's Mountainside was convenient to the slopes and a ~20 minute to Main St. Great staff and plenty of activities for any non-skiers.
The problem was that we booked Marriott's Summit Watch. We wanted to be closer to Main Street with access to town lift. What I did not realize when booking is that "Christian" is really Resort Rental Pros, which we did not know when booking.
We received a "reservation confirmation" on Jan 19th. On Feb 19th, 3 day before our planned check-in, I received a text stating that they could only confirm 3 of the 4 nights and I had two options: 1) accept the 3 and hope a 4th became available or 2) accept the full 4 nights at a different location (Marriott's Mountainside). As you can imagine we were in a bind as there was next to nothing else available in Park City on such short notice. Not only did they not recognize how inconvenient this was- all plans (reservations, rentals, shuttles, etc) had been made based on what we thought was a confirmation. To make matters worse, the support team was pushy with regards to "accepting" one of the two offers; like the error was on my end.
In the end, we had a great time and Marriott's Mountainside was great. That said, I won't be working with Christian and RRP again and would not recommend to others.
Matt B.
2024 年 2 月に 4 泊滞在