The apartment and neighborhood were excellent, but communication with the owner was strained. We've rented in Paris via VRBO since 2012 and have always had positive experiences—until now.Three issues impacted our stay:1. The phone number we were given for the housekeeper did not go through. The owner told us the housekeeper would meet us with the keys, but without a working contact number, we were unable to notify her about our delayed arrival due to lost luggage at the airport. And we had no other information about entering the courtyard and its apartment.2. When we reached the owner directly, she said VRBO had emailed us the check-in information we sought, so we must not have read it. (Weeks later we found the email buried in a flood of messages that did not reach us on the day of the power outage throughout Portugal, where we were staying.) Thankfully, the housekeeper eventually met us in the courtyard, though by then it was quite late—through no fault of our own.3. When we requested cleaning after a week, the owner said her listing made no such offer—even though VRBO’s site clearly states “Housekeeping (on request)” and “Change of bedsheets (on request).” In our many years of renting through VRBO, we have always made use of these options and have never before been turned down.All of these issues stemmed from missed connections, miscommunication, and possible listing inconsistencies, but the owner’s vexed response to each situation added stress to our visit.