Upon arrival the booked room was not available. After some discussion we got an upgrade so we could have the double bed instead of the twins that they had available (but had not booked).
Restaurant inside is big and rather uninviting.
Outside is nice, at the lake but service difficult to obtain. Most staff doesn't speak english.
We were there the weekend. Saturday they had some VIP party, resulting in total neglect of the other guests.
Evening/night was topped of with very loud music until 3am. When I complained I was told nothing could be done.
Relatively expensive hotel
宿泊されたお客様
2023 年 9 月に 3 泊滞在
10/10 (非常に良い)
Ivan
2023 年 8 月 21 日
良かった点 : 清潔度、スタッフとサービス
The place is beautiful, right next to lake toba. Unfortunately there’s so many things that should be upgraded.
The hotel stuff was amazing, always smiling and helpfull.
Ivan
2023 年 8 月に 4 泊滞在
6/10 (普通)
Anders
グループ旅行
2022 年 4 月 26 日
良かった点 : スタッフとサービス
気になった点 : 清潔度
Anders
2022 年 4 月に 1 泊滞在
2/10 (非常に不満)
宿泊されたお客様
家族旅行
2020 年 2 月 12 日
気になった点 : 清潔度、スタッフとサービス
ga tepat janji, pelanggan di biarkan lama menunggu
sudah booking jauh2 hari, sampe di hotel jam 14:30
waktu checkin yang tertera di hotel adalah jam 14:00, waktu regis di blg kalau kamar sdh selesai di bersihkan akan di telpon, setelah 2jam ga ada telpon sama sekali. yg datang lebih sore sdh dpt kamar sedangkan kami blm dpt kamar. lapor ke receptionist, katanya 30menit, stlh 30menit saya tanya lagi, dia bilang 30 menit lagi.
akhirnya checkin jam 17:30 sore.
benar2 kacau administrasinya, ga ada kompensasi sama sekali.
yg ribut di kasih kamar duluan yg nunggu di bego begoin, parah benar
宿泊されたお客様
2020 年 1 月に 1 泊滞在
6/10 (普通)
宿泊されたお客様
2019 年 12 月 22 日
宿泊されたお客様
2019 年 12 月に 1 泊滞在
8/10 (良い)
宿泊されたお客様
2019 年 8 月 12 日
良かった点 : 清潔度
宿泊されたお客様
2019 年 8 月に 1 泊滞在
10/10 (非常に良い)
asnah juliati
2019 年 5 月 26 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
thank you Ina Parapat
been staying here since the past 10 years. it is always the best place in parapat.
fully recommended to all that wanna have a great fun and pleasant stay at lake toba.
thank you for the joybthat we had there Ina Parapat🙏
asnah juliati
2019 年 5 月に 2 泊滞在
6/10 (普通)
Norhidayah
2019 年 3 月 28 日
良かった点 : 客室の快適度
気になった点 : スタッフとサービス
No 3 person option even if it shows on your option
I booked & paid for 3 adults but during check-in, the reception said I need to be charged for 1 extra bed and also additional breakfast for 1 person. The hotel and this website should not allowed for 3 persons option at the first place if I need to pay extra for 1 more person. The fine print is not adequate.