4/10 (不満)
Clare
家族旅行
2024 年 5 月 16 日
気になった点 : 設備とサービス
Not a good experience for me, I'm afraid. You have to call to get the access code to the keybox. It would be easier if they could email/text on morning of arrival. The room was nice and clean although the sofa bed had some stains.
Unfortunately, i couldn't get wifi to work, and I tried everything.There was no one on site to help, even though I'd checked in exactly at time requested. I had to find another hotel locally who kindly allowed me to use their guest wifi. It was essential as i needed to coordinate collection of my daughter who was elsewhere with family that day. Several calls and texts didn't resolve it.
Secondly, a group of kids were hanging out just opposite the property and my room, letting off extremely loud firecrackers, shouting constantly and coming onto property and throwing water balloons. Other guests complained to me too. When i had wifi at the other hotel, i informed owner/manager of this. They promised to call local police but, to my knowledge, they never turned up. Kids will be kids etc but not what you want on holiday and it was for hours.
In the end, returned to the other hotel and luckily they had a room for the night for 2. Gorgeous, better room, cheaper (also with a pool) and lovely and quiet. Owner was on site.and extremely helpful with WiFi way before i even asked him about a room.
I was refused a refund because I'd already checked in. No acknowledgement of all afternoon wasted, inconvenienc, things not working and no-on.to.assist.
Clare
2024 年 5 月に 1 泊滞在