Don’t be fooled by the pictures. It is a facade to make you like it. They like your money but it is the nastiest, dirtiest place. My husband killed a spider hanging in the room. They don’t let you refund the money. They get out of it. After one night because we came late that day. The next day early am we packed our things and headed for a different resort but they will not give your refund after a bad experience in their rooms. People yelling everywhere. You can’t sleep and relax good. Again, don’t be fooled by the pictures. Stay out of this hotel. You will do yourselves favor!
Jenn
2024 年 1 月に 5 泊滞在
2/10 (非常に不満)
Bruno
家族旅行
2024 年 1 月 27 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、客室の快適度
bad smells in the bathroom
sewage smells in the bathroom
intermittent hot water
Bruno
2024 年 1 月に 5 泊滞在
6/10 (普通)
Leny M
家族旅行
2023 年 11 月 3 日
気になった点 : 清潔度
There are many places that offers more value for money. Not really clean, gives a worn down impression and only chinese writing on tv.
The staff in the reception was nice and smiling.
Leny M
2023 年 11 月に 1 泊滞在
2/10 (非常に不満)
L
グループ旅行
2023 年 10 月 7 日
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
This resort provided inaccurate information regarding their internet connectivity, which was a crucial factor for us as we all work remotely. We chose this resort based on their assurance of strong internet in all rooms. Our attempts to address this issue with the General Manager, Juliana Fu, were unsuccessful as she was often unavailable due to her diving activities. The assistant manager was also instructed not to assist us any further.
Frustrated by the lack of cooperation, we were compelled to report this matter to the nearest police station and barangay authorities. Furthermore, there was an attempt to charge us for relocating to a different room, which we had not agreed to. Fortunately, I reached out to Expedia's manager, who provided us with assistance and support.
L
2023 年 10 月に 4 泊滞在
10/10 (非常に良い)
Claudio
2023 年 10 月 6 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very Friendly Staff
Claudio
2023 年 9 月に 6 泊滞在
10/10 (非常に良い)
Evangelin
2023 年 7 月 24 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very clean and spacious rooms. close to Alona and city centre..
Evangelin
2023 年 7 月に 2 泊滞在
8/10 (良い)
Alvin
小さなお子様連れの家族旅行
2023 年 6 月 16 日
良かった点 : スタッフとサービス
Theresa and Judy both were friendly and always wear a smile. Both were helpful in answering all our queries. Excellent customer service to Theresa and Judy.
Things to improve in the hotel:
1. No internal phone to contact the customer service.
2. The knob for the shower needs to be replaced. It pops out when you turn.
3. No ice. I need to buy ice from the sari-sari store.
4. Only one key card given. So one of our family member needs to wake up to open our door when we went back in.