When I arrived, the lady behind the counter didn't speak a word of English (which is ok). But she communicated that my booking was not paid for. The hotel Wifi didn't work so I only had my printed confirmation and couldn't pull up the hotels.com website. I needed Wifi to work due to a Zoom meeting I had late that night, so they arranged for me to stay next door at a cheaper place where the Wifi was better. Apparently the next door place was also owned by the same owner.