2/10
We arrived Friday evening to find the house in acceptable but not the cleanest condition, which was fine for our group of 18. However, several issues immediately stood out: no batteries in the smoke detector, a non-working grill and patio lights, and a loose garage door handle. The downstairs shower handle also felt like it was about to fall off.
The most distressing incident occurred on Saturday evening when my daughter fell down the stairs due to a loose railing, resulting in a displaced mid clavicle fracture. This severely affected our week as she needed constant assistance and couldn’t swim with her injured arm. She will need 4 weeks to heal, impacting our personal lives further.
Upon inspection, we found three more loose railings and microbial growth around the vent in the upstairs half bathroom. While I understand the house has high turnover during summer, it’s the owner’s responsibility to maintain the property for each guest. The overall condition of the house was disappointing.
We paid for a beautiful home in a lovely neighborhood, expecting a wonderful experience, but it turned into a nightmare. Management sent someone to check on my daughter, but their response felt insincere and dismissive.
I would not recommend staying at this house if you have children.
Jessica G.
2024 年 7 月に 7 泊滞在