Poor customer service- should have received gate code ahead of time
Vacasa wanted to charge me $25 to tell me if they found a forgotten item/ shouldn’t that be part of normal cleanup and good customer service? I understand paying shipping to send item back- but a charge to even tell me if you had my item? Seems like theft to me
Nina B.
2022 年 7 月に 4 泊滞在
6/10
We’ve stayed at this particular development before in a different condo unit. The difference between the previous condo unit and this one is stark. Whereas the previous condo was in great condition, this one is very tired and needs some attention. We got word via an earlier review that the dishwasher had a broken dish holder tray and that the fridge was missing a shelf. The dishwasher was not missing a tray when we arrived but the unit itself broke! This caused some minor water intrusion to the unit below ours and rendered the dishwasher unusable for the remaing 4 days of our trip. Vacasa did fairly compensate us for having no dishwasher. The fridge was still missing a shelf but it worked fine. Dishes and Cookware were highlights as everything seemed newer and clean.
This property was perfectly fine in terms of functionality with the exception of the broken dishwasher. However, the entire unit shows heavy rental use in each room. We paid about the same as we paid for the much nicer unit a few years ago, and that’s the part that rubbed us the wrong way. It’s not worth the asking price and had we known the condition of the place prior to going, we would not have rented it. We won’t be renting this unit ever again-would much rather pay more for a really nice rental condo.
Brian M.
2021 年 8 月に 6 泊滞在
2/10
Have rented ~ 15 times at Highpointe over 20 years. This was the only disappointing unit.
* Filthy floors with multiple cracked and dirty tiles in kitchen.
* Sandy and dirty (turned feet black) floors upon arrival.
* Inexplicably, the Master Bedroom closet was locked....who does this without making renters aware?
* Filthy floorboards throughout.
* Terribly old, dirty, mismatched furniture/lamps/lights.
* No broom to be found.
* Clothes dryer is rusted on the top surface.
* Plastic hamper held together w/ gray duct tape. Really.
* Dishwasher inoperable (in fairness, I was notified about this 2 days before check-in....but no follow up calls as promised, twice, about "go or no go" on installation of new unit).
* TV mount on bedroom wall with no TV...nice look.
* Bare drape rod/brackets over couch with ridiculously small garage sale type piece of "art" over couch.
* Hodge podge of mismatched, dirty, old furniture and what appears to be a Goodwill store run for the mismatched lamps, different voltage bulbs in dining room and strangely placed, huge floor plant to right of the TV.
* Previous guests' clothes left in top drawer of entrance bedroom.
* Many better options at Highpointe in same price range.
* Clearly no effort at this unit to update to even a basic standard. Very disappointing.
Brian T.
2021 年 8 月に 7 泊滞在
2/10
We love the location we love the beach Vaca did a great job. The unit we stayed in was awful. Not clean, the owner locked three of the main closets. The refrigerator door was completely broken, the dishwasher top shelf was broken. No vacuum cleaner the deck was sticky with ants one of the beds had sand in it. The kitchen floor had several broken tiles and stains on the floor. High Point unit 3235.
宿泊されたお客様
2021 年 6 月に 14 泊滞在
10/10
Love High Point resort and Crabby Steve's! Condo is very nice with great beach access and ocean view.
leah h.
2021 年 5 月に 7 泊滞在
10/10
Beautiful condo on beach! We loved that you can walk or bike everywhere. Nice spacious condo, pretty beach and yummy restaurant on site.
Alissa H.
2021 年 4 月に 2 泊滞在
8/10
very enjoyable.
Michael M.
2020 年 12 月に 7 泊滞在
10/10
Great stay. Beautiful resort! Perfect location. 👍
宿泊されたお客様
2020 年 12 月に 2 泊滞在
10/10
Very nice condo. Perfect for 3 couples that were looking to get away and not spend time in a car once we arrived. Could walk to pool, beach, restaurants and shopping.....something for everyone.
Michael T.
2020 年 10 月に 4 泊滞在
8/10
Place was great fit for our family and friends. Awesome location with beach access. Great kitchen, well stocked. Not 5 stars as place just needs a little love fixing up a few things, but nothing that detracted from the visit. Would recommend and we will be back.
Mike Y.
2020 年 9 月に 7 泊滞在
10/10
We loved the convenience of having shops and restaurants right across the street! We drove to Panama City and Destin during our stay. Everything was so close it made it easy to have so many great adventures! The condo was very nice and homey and quiet! We initially had a little trouble with all the gates and all the different codes. We did appreciate the security for our safety though. It was a beautiful beach. The first day we went to the beach we had brought and umbrella and chairs and then realized you can rent chairs and an umbrella easily so that is what we did the rest of the week. We grilled out on one of the charcoal bbqs one night, which was nice. I would definitely stay here again!
Kristeen C.
2020 年 9 月に 6 泊滞在
6/10
The location is fabulous. The stove doesn’t work it’s electric from the 80s and the eyes don’t work evenly. The bunk beds were so low on the bottom my teenagers couldn’t sleep in them. The remote controls didn’t work and some were missing batteries it took two days For maintenance to come since they are so booked up because of corona virus. This place just needs some love and tending to.
Mary Helen M.
2020 年 6 月に 3 泊滞在
10/10
This is a great condo. It is spacious and very comfortable ! When we arrived it was very clean and inviting with lights on etc. The balcony with view to the pool and sea is great. The kids loved the pool and it is only a couple of minutes to the beach. The restaurant ( Crabby Steve's ) is well worth a visit.
Overall, a really good place to stay ! Highly recommended !
Make sure you get both codes for the front gates. The coded for the car entry and the pedestrian entry is different.
Also, two chairs on the beach are included with the unit ! Make sure you ask as they are super expensive if you pay !! Just ask the guy handling the beach chairs.
Enjoy !
Chris R.
2019 年 9 月に 5 泊滞在
10/10
Great place to stay. Location was perfect - park the car and walk/bike everywhere. Unit was really nice. Great pool. Easy access to the beach - even for handicapped and strollers. Restaurant/bar great location on the boardwalk to the beach. Good food, great service.