2/10 (非常に不満)
Keenie M.
2025 年 7 月 20 日
Worst customer service!
We went on vacation with our small children (22 months, 17 months & 2 months) & decided to stay one more night. The location we were staying at was unavailable for one more night so we found this place the day before. We had to go search for a ups store so we could physically print the paperwork out & send them pictures instead of an online option, they then told us we could check in between 4-6 & called to say it would be an additional 1-2 hours, I told them we needed in the house & needed to get our kids ready for bed & the customer service woman got very rude. We then took the kids to the beach to wait on a phone call with our check in code & it wasn’t sent until almost 7:30 & no one would answer my phone calls. We got to the house & another group was pulled up getting ready to head inside & after talking to them they were the owners who had no idea it had even been rented & had planned to go there themselves. As previously stated we got our code close to 7:30 saying it was ready to check in to & when we got there the cleaners were still working!!! Meanwhile, no one with the booking company would answer or call me back. We finally asked the cleaners to leave as it was close to 8 pm & way past our kids bedtime. The pictures glorify this place entirely too much. It smelled, there were so many things the pictures didn’t show which I will attach below. The only plus was that it was right on the beach & a beautiful view & the owners were very kind & tried to help.




Keenie M.
2025 年 7 月に 1 泊滞在