6/10 (普通)
David
2026 年 3 月 30 日
良かった点 : 清潔度、施設のコンディションと設備
The staff are generally warm and welcoming, and the overall design and ambience are undeniably classy, with some thoughtful details that suggest a high-end experience.
However, the reality didn’t quite live up to that promise.
One of the most disappointing aspects was the room service. The menu is essentially a direct copy of the restaurant and heavily meat-based. For a hotel of this standard, you would expect a broader, more considered offering — especially when dining in your room. The lack of non-meat options felt restrictive and out of step with what should be a more inclusive, general offering.
There was also very little accessible information about the hotel. Staff repeatedly said everything was available via the TV, but despite being fairly tech-savvy, I couldn’t find any useful menus or guidance there. It simply wasn’t functioning as described.
While housekeeping did a good job overall, the timing and awareness were lacking. At one point, I tried to enjoy a quiet coffee on the balcony, only to have the experience completely disrupted by a vacuum cleaner being used right next to me.
Most frustrating, though, was the response to feedback. When I raised these issues, they were acknowledged with polite smiles but ultimately ignored. At both reception and checkout, there was little sense of genuine interest in resolving concerns. Sauna cold -should be excluded from facilities list
In the end, it felt like a three-star experience presented as something more premium.
David
2026 年 3 月に 3 泊滞在
