2/10 (非常に不満)
Rebecca
2025 年 8 月 5 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I will never, ever stay at a Marriott hotel again. I stepped out on the balcony and pulled the sliding door half-closed and it stuck. The screen was also broken and of its track. After about an hour and a half, I yelled to a customer in the parking lot for help.
When the receptionist arrived, with considerable effort he was able to force the door open enough for me to enter my room. He offered no apology and did not inquire about my well-being. He offered me nothing, but instead said "Management will hear about this." As he was leaving, I requested another room, which he accommodated.
When he returned to my room with the new room pass, he watched as I, a rather small 67-year-old woman, dragged four bags down the hall to the elevator, then down the hall to the replacement room. I was clearly struggling and he offered no help. That's just RUDE.
When I checked out the next morning, that receptionist inquired about my stay and I told him it was terrible because I was stranded on the balcony for over an hour. He laughed and said, "Yeh, I heard about that." HE LAUGHED. It was not funny.
I've been staying at this hotel for at least 6 years and have put up with the dwindling amenities, increased expense, and reliably decreasing quality. Never again.
You know, it would have gone a long, long way if the evening receptionist had apologized, offered to help me schlep my bags, and maybe, just maybe, offered me something for the trauma.
Never again will I stay at a Marriott hotel.
Rebecca
2025 年 8 月に 1 泊滞在